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$45k–$55k/yr
Full-time
high school
Paid Weekly, Paid Time Off, Tuition Assistance, Career-Building Professional Development, Discounts From Dining To Fuel To Concerts, Quality Healthcare And Dental Benefits
Posted 8d ago
~40 hrs/week
Responsibilities
The Food and Beverage Supervisor supervises staff, maintains service levels, and ensures outstanding guest service. They are responsible for overseeing staff schedules, handling guest feedback, and maintaining communication across departments.
Requirements
Candidates must have a high school diploma or equivalent and previous supervisory and food and beverage experience. Strong communication skills, computer proficiency, and the ability to manage multiple tasks in a fast-paced environment are essential.
Full job description
Job Requirements
Starting Salary Range: $45,000 to 55,000 yearly
Swing Shift
Salaried (non-exempt) position with eligibility for overtime
As a Food and Beverage Supervisor, you’ll play a pivotal role in ensuring smooth daily operations and delighting our guests. You’ll lead and inspire a dynamic team, maintain high service standards, and ensure the restaurant runs like a well-tuned machine. From overseeing staff schedules to handling guest feedback, your leadership will set the tone for an inviting, efficient, and memorable atmosphere. Join us and bring your energy, expertise, and attention to detail to a fast-paced environment where every day offers new opportunities to shine.
What does a Food and Beverage Supervisor do?
Supervises staff and maintains services levels. Consistently demonstrates outstanding guest service skills and always identifies repeat guests. Ensures staff is friendly and welcoming at all times.
Maintains knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
Demonstrates outstanding guest service skills and always identifies repeat guests.
Maintains professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. IT, Gaming Commission, Security, Surveillance, Games, Nation Police, Payroll, HR and Marketing).
Takes responsibility for ensuring that employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
Is always available to assist F&B employees at designated outlet locations as needed.
Regularly monitors the inventory of all F&B supplies and orders supplies as needed.
Remains current on daily and weekly bus schedules, tracks banquet event orders that may affect business.
Understands and maintains the highest quality of food and service levels.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18-hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Food and Beverage Supervisor, you'll need:
High School Diploma or Equivalency required.
Previous supervisory and F&B experience required.
Above average verbal and written communication skills required.
Must possess computer skills with knowledge of Microsoft Office.
Must possess outstanding guest service skills.
Previous money handling experience with basic math skills required.
Ability to organize/prioritize and complete multiple tasks simultaneously.
Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
Must be able to stand/walk for long periods of time and occasionally lift up to 10 lbs.
What we value:
Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Resort Casino?
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
Related keywords
Food And BeverageSupervisionGuest ServiceCommunicationMicrosoft OfficeInventory ControlTrainingSchedulingCustomer RelationsProblem SolvingTeam LeadershipService StandardsOperational EfficiencyHospitalityFast-Paced EnvironmentAttention To Detail
Turning Stone Enterprises is the parent organization for all business operations of the Oneida Indian Nation. One of the largest employers in Central New York, Turning Stone Enterprises’ portfolio of hospitality, gaming and recreational destinations includes Turning Stone Resort Casino, YBR Casino & Sports Book, Point Place Casino, The Lake House at Sylvan Beach, The Cove at Sylvan Beach, Maple Leaf Market and SavOn convenience stores, an RV park, two marinas, a hunting preserve and salmon-fishing destination and Wáhta’ Maple Farm. Collectively, these properties offer guests from across the region and around the world five award-winning hotels, nearly 30 signature restaurants and dining venues, two spas, five golf courses, Las Vegas-style casino gaming, a state-of-the-art sports betting lounge, two concert venues and several nightlife venues.
Offices: 5218 Patrick Rd, Verona, NY 13421, US · 2037 Dream Catcher Plaza, Oneida, NY 13421, US · 800 W Genesee St, Chittenango, NY 13037, US · 450-452 NY-31, Bridgeport, New York 13030, US · 301 Park Ave, Sylvan Beach, NY 13157, US
Gaming & CasinosHospitalityRetailFood and BeverageRecreationGolfInformation TechnologyReal Estate DevelopmentSpaEntertainment
How much do Customer Service & Support jobs in New York pay?
Based on 5490 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$120k per year. Individual offers vary with seniority, company size, and specialization.
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