Description JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon,…
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$65k–$75k/yr
Full-time
associate degree
Medical Insurance, Dental Insurance, Vision Insurance, 401K Plan + Match, Paid Time Off, Short Term Disability
Posted 24d ago
~40 hrs/week
Responsibilities
Lead and evaluate Field Service Technicians while coordinating scheduling and the work order process. Manage customer communications regarding quotes and job status while collaborating with other departments to ensure timely equipment repair.
Requirements
An Associate's Degree or equivalent is preferred, and a valid driver's license is required. Prior experience in service management or customer service is considered helpful.
Full job description
Description
JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company!
Why JESCO:
Two things that haven’t changed are our commitment to the customers and communities we serve. Let us show you what makes us the “Down to Earth Equipment People”. We offer comprehensive benefits packages, career development paths, state of the art tools and equipment as well as a great working environment. Start your career as a valued member of the JESCO team.
The Field Service Supervisor is responsible for provide leadership in motivating, managing, and evaluating Field Service Technicians while efficiently coordinating, scheduling, and managing Field Service Technician’s time and work order process. The Field Service Supervisor provides customer service by communicating with our customers in regard to quotes, job status, and scheduling and coordinate activities with other departments to best serve the needs of the customer and employees.
Key Responsibilities
Coordinate with Product Support Manager the daily field service work within service department in terms. of manpower and equipment.
Control and direct activity for the field service department to ensure all work performed is completed in an accurate and timely manner, equipment and tools are maintained, and the service vehicles are following determined safety requirements.
Coordinate PIP improvements with PIP coordinator for applicable machines.
Coordinate trouble-shooting diagnostics with technicians and manufacturer.
Actively engage customers in additional services provided by dealership, always up-sell and continually increase satisfaction levels.
Pro-actively communicate status of repair work with customers and/or internal department managers.
Resolve customer/service problems in a prompt and efficient manner with a high sense of urgency. This includes on-site information, directions to work site, receiving equipment to be repaired, proper and complete diagnosis, repair estimate and authorization process, payment status, and follow up.
Coordinate with parts department for all road parts requirements, including pre-pulling and ordering parts
Efficiently process all field service work orders from order status to invoice status and maintain efficient control of technicians' hours.
Submit all warranty documentation with respective manufacturers to warranty administrator. Monitor the warranty until final credit memo is issued
ESSENTIAL PERSONNEL: This position is deemed essential and may require the employee to report to work during a State of Emergency.
Requirements
Oral Communication
Written Communication
Technical Communication
Reading
Computer Literacy
Customer Relations
Diplomacy
Professionalism
Math Aptitude
Organization
Planning
Time Management
Requirements
Associate’s Degree or Equivalent preferred but not required.
Valid Driver’s License – Must meet underwriting requirements.
Experience
Prior service management and/or customer service experience helpful.
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off
Short/Long Term Disability
Growth opportunities
American Funds/College America 529 Savings Plan (college savings plan)
EAP (Employee Assistance Program) – includes three (3) free counseling sessions
Paid Training
Paid Holidays
Discounts on products
Above average industry pay
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Related keywords
Heavy Construction EquipmentJohn DeereWirtgenKleemanVögeleHammDitch WitchMagniTopconField ServiceDispatchProduct SupportPIP ImprovementsTroubleshooting DiagnosticsUp-sellingWarranty Documentation
When Experience Matters let JESCO take your project from concept - to design - to construction - to start-up and testing
Industry
Construction
Company size
501-1,000 employees
Founded
1941
Headquarters
Tupelo, MS
LinkedIn followers
6,589
JESCO, Inc. Construction is a full-service general contractor operating in the Southeast United States. From humble beginnings in 1941 to today, JESCO has annual sales of approximately $500 million and employs roughly 500 dedicated men and women.
JESCO is unique in the industry in that we complete the vast majority of our projects utilizing our own forces. Ensuring quality craftsman with the experience necessary to complete your project on time, within budget, and to your satisfaction.
JESCO Construction also provides single-source responsibility from design through construction, equipment installation, and maintenance. Divisions include: Construction-Engineering, Mechanical-Electrical, Industrial Services, Millwright-Maintenance, Steel Fabrication, and Machine/Motor Shop.
Since 1999, JESCO has been a wholly-owned subsidiary of The Yates Companies, a perennial Engineering News of Record Top 25 Contractor.
Offices: 2020 McCullough Blvd, Tupelo, MS 38801, US · 531 Oliver Road, Montgomery, AL 36117-2258, US · 107 Saint Francis St, STE 2270, Mobile, Alabama 36602, US · 202 S Spring St, Fulton, Mississippi 38843, US
How much do Customer Service & Support jobs in New Jersey pay?
Based on 2137 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in New Jersey right now?
There are currently 16,195 open customer service & support positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New Jersey?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New Jersey?
Yes — 833 of the 16195 open customer service & support positions offer remote or hybrid work (385 remote, 448 hybrid).
How do I apply for Customer Service & Support jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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