Fair Lawn, New Jersey, United States · Hybrid
$73k–$110k/yr
Summary: The Experience Optimization Specialist will be integral in optimizing customer interactions and ensuring seamless user experiences across all platforms at Columbia Bank. This role will conduct usability testing …
Skills: Usability Testing, Customer Experience Strategy, Data Analytics, Customer Journey Mapping, Competitive Analysis
Fairfield, New Jersey, United States · On-site
$24/hr–$28/hr
Company Description SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 9…
Skills: Order Processing, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Outlook
Hamilton Township, New Jersey, United States · On-site
$16/hr–$22/hr
DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience t…
Skills: Customer Service, Sales, Coaching, Training, Product Knowledge
Atlantic City, New Jersey, United States · On-site
About the Role The VIP Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc. Position Responsibilities Maintain establi…
Skills: Reservation Management, Customer Service, Multi-tasking, Telephone Etiquette, Communication
Edison, New Jersey, United States · On-site
$20/hr–$35/hr
Service Advisor Location - Raritan, NJ Are you passionate about customer service and thrive in a fast-paced environment? Join Campbell Supply as a Service Advisor and become the vital link between our customers and servi…
Skills: Customer Service, Technical Documentation Reading, Written Communication, Verbal Communication, Microsoft Office
Roseland, New Jersey, United States · On-site
Unlock Your Career Potential: Support at ADP. Every day, thousands of organizations around the world rely on ADP. As a worldwide leader in business outsourcing solutions with 60+ years of experience and over half a milli…
Skills: Administrative Support, Microsoft Office, Calendar Management, Travel Coordination, Expense Reporting
Deptford Township, New Jersey, United States · On-site
$22/hr–$30/hr
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Sales, Retail Banking, Client Relationship Management, Financial Consulting, Communication Skills
Paramus, New Jersey, United States · On-site
$70k–$80k/yr
Company Description At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, w…
Skills: Reverse Mortgage Processing, Pipeline Management, FHA Guidelines, Team Coaching, Mentoring
Deptford Township, New Jersey, United States · On-site
$22/hr–$30/hr
You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment t…
Skills: Relationship Management, Client Acquisition, Financial Advice, Revenue Generation, Regulatory Compliance
Jersey City, New Jersey, United States · On-site
The Utility Cleaner is responsible for facility maintenance including floorcare, window cleaning, and varying facility maintenance projects within the complex. The Utility Cleaner must have experience with floor care cle…
Skills: Floor Care, Window Cleaning, Facility Maintenance, Scrubbers, Cleaning Machines
Mount Laurel Township, New Jersey, United States · On-site
Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we sp…
Skills: HVAC, Plumbing, Electrical Repair, Appliance Repair, Carpentry
Plainsboro Township, New Jersey, United States · On-site
Job Title: Resident Services Associate (RSA) Location: Plainsboro, NJ Employment Type: Per Diem Salary Range: $21.50/hour Department: Resident Care/Healthcare Summary: The Resident Services Associate provides service and…
Skills: Activities Of Daily Living, Patient Care, First Aid, Medication Prompting, Patient Monitoring
Jersey City, New Jersey, United States · On-site
$17/hr–$19/hr
Join the Glowbar Team: Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations a…
Skills: Sales, Customer Service, Hospitality, Membership Sales, Client Retention
Livingston, New Jersey, United States · Remote OK
$60k–$80k/yr
This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance. Performs field-based equipment service an…
Skills: Installation, Calibration, Maintenance, Repair, Validation
Lindenwold, New Jersey, United States · On-site
$17/hr–$20/hr
Join Our Team as a Retail Sales Manager – Lead the Future of Wireless Technology! Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager and become the driv…
Skills: Team Leadership, Sales Management, Recruiting, Employee Coaching, Performance Evaluation
Dayton, New Jersey, United States · On-site
Position Summary: Responsible for the daily/weekly maintaining of pallet tracking (where applicable), audit of driver logs and trip reports, log. Liaison for internal customer support. Track all return goods as directed …
Skills: Shipping and Receiving, Microsoft Word, Microsoft Excel, Warehouse Management Systems, Document Handling
Atlantic City, New Jersey, United States · On-site
$41k–$53k/yr
About the Role The International Marketing Host will be responsible for developing and maintaining a friendly and focused rapport with premium international customers through personal contact to increase player worth. Po…
Skills: Customer Service, Problem Solving, Interpersonal Communication, Sales, Direct Mail
Morristown, New Jersey, United States · On-site
$25/hr–$41/hr
Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limite…
Skills: Patient Registration, Insurance Verification, Co-payment Collection, HIPAA Compliance, Account Resolution
West New York, New Jersey, United States · On-site
$30/hr–$62/hr
Join Our Team as a Retail Sales Manager – Lead the Future of Wireless Technology! Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager and become the driv…
Skills: Team Leadership, Retail Sales Management, Recruiting, Employee Coaching, Performance Evaluation
Mount Laurel Township, New Jersey, United States · On-site
As an Executive Housekeeper, you will be responsible for overseeing the housekeeping operations of the hotel, ensuring cleanliness, order, and guest satisfaction. This position can also assist the front desk/guest servic…
Skills: Staff Supervision, Training, Inventory Management, Quality Inspection, Health and Safety Compliance
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The specialist will optimize customer interactions by conducting usability testing and analyzing performance data to drive strategic improvements. They will also develop employee readiness tools and monthly scorecards to enhance the overall client experience.
Requires a Bachelor's degree in business, UX, data analytics, or a related field with at least four years of experience in CX or digital analytics. Proficiency in Salesforce and Microsoft Office, along with strong analytical and strategic thinking skills, is required.
Summary: The Experience Optimization Specialist will be integral in optimizing customer interactions and ensuring seamless user experiences across all platforms at Columbia Bank. This role will conduct usability testing and analyze support case and competitive data to provide insights to business line leaders and influence the organization to consistently enhance the client experience. By utilizing customer feedback, competitive analyses, and performance data, the Experience Optimization Specialist will collaborate with cross-functional teams to drive strategic improvements. Additionally, this individual will serve as a key positioning lead, responsible for developing employee readiness tools, such as job aids and FAQs, to support product and service rollouts and ensure that employees are well-equipped to assist customers effectively.
Job Responsibilities:
Cross-Functional Collaboration & Customer Insight Reporting
Platform & Service Enhancement
CX Strategy Development & Competitive Analysis
Employee Training & Readiness
Other Duties as Assigned
Required
Columbia Bank offers the following benefits:
Schedule:
Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.
Umpqua Bank has officially changed to Columbia Bank, follow us on LinkedIn to stay updated.
Offices: 1 SW Columbia St, Portland, Oregon 97204, US
Based on 2126 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 16,123 open customer service & support positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, Allied Universal, among others. Browse the listings above to see every active employer.
Yes — 828 of the 16123 open customer service & support positions offer remote or hybrid work (379 remote, 449 hybrid).
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