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Location: Lantern Hill by Erickson Senior Living We’re looking for a dynamic and hands-on Facilities Manager to lead two critical departments—Communications and Transportation. In this role, you’ll drive operational exce…
Skills: Leadership, Fleet Management, DOT Compliance, Budget Management, Customer Service
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Monroe Township, New Jersey, United States · On-site
$26/hr–$27/hr
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Entry level$239M raised
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South Brunswick, New Jersey, United States · On-site
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Mid level
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Bridgewater Township, New Jersey, United States · On-site
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Woodbridge Township, New Jersey, United States · On-site
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North Arlington, New Jersey, United States · On-site
$17/hr–$26/hr
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Freehold Township, New Jersey, United States · On-site
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Retail Sales Consultant - Part Time - Freehold Mall - Freehold, NJ
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Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improv…
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$84k–$85k/yr
Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Wellness Expense Reimbursement, Personal Health Coaching, Telemedicine Options
Posted 14d ago
~40 hrs/week
Responsibilities
Lead the Communications and Transportation departments to ensure operational excellence, safety, and high-quality service for residents. Oversee staff management, budget adherence, and fleet maintenance while driving continuous process improvement.
Requirements
Requires at least 3 years of experience in management and a background in continuing care environments. Candidates must have knowledge of DOT regulations and the ability to work weekends and holidays.
Full job description
Location:
Lantern Hill by Erickson Senior Living
We’re looking for a dynamic and hands-on Facilities Manager to lead two critical departments—Communications and Transportation. In this role, you’ll drive operational excellence, elevate service quality, and create a seamless experience for residents, staff, and the broader community. If you thrive in a fast-paced environment and enjoy leading teams, optimizing processes, and solving problems, this is a great opportunity to make a meaningful impact.
What we offer:
A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values.
Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options.
Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members.
PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones.
Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
Compensation:
Commensurate with experience between at $83,558.00 - $85,000 annually plus eligibility for annual bonus
How you will make an impact:
Oversee the daily operations of Communications and Transportation, ensuring efficiency, safety, and exceptional service delivery.
Partner with the Director to track performance metrics, analyze data, and continuously improve quality and productivity.
Ensure departments meet financial targets and reporting deadlines.
Lead both supervisor and team meetings, keeping staff informed, aligned, and engaged.
Conduct regular quality assurance checks through resident feedback, surveys, and inspections.
Drive employee performance through coaching, timely evaluations, training, and corrective actions (up to and including termination).
Champion succession planning and career development for team members.
COMMUNICATIONS AND CUSTOMER SERVICE
Supervise Communications Front Desk Associates.
Supervise General Services Coordinators
Hire and train all Communications and Coordinators staff to provide exceptional customer service.
Perform ongoing quality assurance for the department to ensure proper service levels.
Analyze operations of the department in order to improve established procedures.
Studies prior budget control in order to establish improved financial conditions.
On call for any problems that may arise.
Prepare evaluations for the staff.
Responsible for the planning of meetings for the entire department.
TRANSPORTATION
Hire and train all drivers (CDL & Non CDL).
Oversee and endure DOT compliance.
Ensure all new drivers are trained in operational and safe driving procedures.
Develop and maintain current pricing policies for routine and customized trips.
Establish driver schedules for “Off Hours” operation
Schedule customized trips upon request
Arrange campus-wide fleet rotation for preventive and corrective maintenance.
Responsible for obtaining pricing and the purchase of new vehicles and carts campus-wide.
Oversee the Transportation Department’s dispatching operation
Evaluate road conditions during inclement weather and decide when to modify/cancel operations or routes.
Responsible for the necessary billing of trips
Develop and maintain operational budget for department
Resolve resident customer complaints regarding private sedan and shuttle service.
What you will need:
Minimum of 3 years of experience in dining room management, service, and sanitation (up to 1 year of dietetics experience may be substituted) required.
Current Serv-Safe certification or state-specific equivalent is preferred.
Availability to work weekends and holidays is required.
Proven ability to supervise multiple venues and manage large teams.
Be able to lift and/or move objects weighing up to 25 pounds.
Experience working in a continuing care environment is required.
What We’re Looking For
Strong leadership skills with the ability to communicate effectively across all levels.
Experience managing company fleet operations, including vehicle maintenance, DOT compliance, fuel programs, and emergency response services.
Experience partnering with national fleet management vendors to support fleet performance, maintenance, and compliance initiatives.
Experience collaborating with resident-led committees and other stakeholder groups to coordinate transportation programs, trip planning, and related initiatives.
Strong customer service and interpersonal skills, with the ability to effectively manage sensitive situations, de-escalate resident concerns, and resolve issues in a professional manner.
Proven ability to manage budgets, forecast expenses, and drive operational efficiency.
Analytical mindset with experience tracking and improving performance metrics.
Proficiency in Microsoft Office; willingness to learn new systems.
Knowledge of routing, dispatching, and transportation operations is a plus.
Ability to multitask, problem-solve, and lead in a fast-paced environment.
Qualifications
Experience in Communications and/or Transportation Management preferred.
Knowledge ofDOT regulations and safe driving standards required for transportation oversight.
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Lantern Hill is a beautiful 20-acre continuing care retirement community in New Providence, New Jersey. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Lantern Hill helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Erickson Senior Living is the leading developer and manager of continuing care communities and home to 28,000 seniors across the United States. Each day, our 15,000 employees strive to provide the very best in care and service to the residents who choose to call us home. With first rate amenities and programs delivered in vibrant campus settings, Erickson Senior Living is setting a new standard of senior health and well-being.
Headquartered in Catonsville, Maryland and currently operating a national network of communities, we are poised for significant expansion in the high-growth senior housing and living market, creating opportunity at every level in the organization. Our leaders know that the Erickson vision of helping people live better lives is best realized when we grow and develop our employees, honor and engage our residents, and give back to the communities where we live and work.
Website: www.ericksonseniorliving.com
Careers: www.ericksonseniorlivingcareers.com
Offices: 701 Maiden Choice Ln, Catonsville, MD 21228, US
Continuing Care Retire CommunitiesCCRCRetirementAssisted LivingSenior LivingSenior HealthSeniorsIndependent LivingRetirement CommunityMaintenance-Free Living
How much do Customer Service & Support jobs in New Jersey pay?
Based on 2094 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, Allied Universal, among others. Browse the listings above to see every active employer.
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