Job DetailsJob Location: Bordentown Store - Bordentown, NJ 08620Salary Range: $18.80 - $22.92 HourlyThe Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtain…
Job DetailsJob Location: Bordentown Store - Bordentown, NJ 08620Position Type: Full TimeSalary Range: $19.32 - $23.44 HourlyTravel Percentage: NoneThe Production Manager is responsible for the oversight, leadership, and …
Skills: Retail Management, Team Leadership, Production Oversight, Customer Service, Performance Management
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Customer Service, Retail Sales, Animal Care, Communication, Interpersonal Skills
Atlantic City, New Jersey, United States · On-site
Entry level
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Upper Township, New Jersey, United States · On-site
$60/hr–$76/hr
Entry level$4.0B raised
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Manheim Mobile Vehicle Condition Inspector, Trenton, NJ
New Jersey, United States · Remote OK
$18/hr–$32/hr
Senior
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Waterford Township, New Jersey, United States · On-site
$30/hr–$45/hr
Mid level
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Skills: Business Banking, Relationship Management, Financial Analysis, Credit Policies, Prospecting
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Account Executive, Group Events - New Jersey Devils
Newark, New Jersey, United States · On-site
Entry level$250M raised
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We are hiring immediately for part time PREP COOK position. Location: Schindler Elevator - 20 Whippany Road #122, Morristown, NJ 07960. Note: online applications accepted only. Schedule: Part time schedule. Monday throug…
CASHIER/FOOD SERVICE WORKER (FULL TIME AND PART TIME)
Galloway Township, New Jersey, United States · On-site
Entry level$2.5B raised
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Skills: Cashiering, Point of Sale (POS) System, Food Preparation, Customer Service, Inventory Management
Administrative Support Worker - Willingboro Public Schools
Willingboro Township, New Jersey, United States · On-site
$17/hr–$18/hr
Entry level
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Skills: Administrative Support, Data Entry, Filing, Microsoft Outlook, Microsoft Word
Hanover Township, New Jersey, United States · On-site
$23/hr–$29/hr
Entry level$858M raised
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Washington Township, New Jersey, United States · On-site
$26/hr–$33/hr
Entry level$858M raised
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. You join an organization with a strong sense of communit…
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$18/hr–$22/hr
Other
Medical, Prescription, Dental, Vision, Life Insurance, Accidental Death & Dismemberment
Posted 10d ago
Apply by Aug 27
~38 hrs/week
Responsibilities
Oversee daily sales floor operations to achieve revenue goals while leading and developing a high-performing team of customer service associates. Ensure excellent customer service standards, maintain store safety and loss prevention policies, and manage administrative tasks including daily paperwork and store opening/closing.
Requirements
Candidates must possess strong leadership, communication, and financial reasoning skills to drive business results in a fast-paced retail environment. A valid driver's license and the ability to work a flexible schedule, including nights and weekends, are required.
Full job description
Job DetailsJob Location: Bordentown Store - Bordentown, NJ 08620Salary Range: $18.80 - $22.92 HourlyThe Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals. The Customer Service Manager directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Customer Service Associates. The Customer Service Manager maintains standards of excellent customer service, delivering customer service with respect, dignity, and building loyalty to the Goodwill brand. The position is a member of the Retail Team.
Specific Duties
Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Maintains the day-to-day operations of the store including managing and meeting employee and customer needs. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Reconciles and balances all daily paperwork. Opens and closes store. Processes sales transactions and customer returns. Works to de-escalate customer situations while finding an appropriate solution; involves upper management as needed. Ensures that the store complies with all policies and procedures relating to Loss prevention and Safety; influences any changes necessary to meet requirements, ensuring minimum risk to staff members and the business. Staff recruit and retain top talent; proactively manages and reviews the performance and progress of Customer Service Associates. Assists store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel. Provides regular mentoring, training, and coaching to develop skills of Customer Service Supervisor and Customer Service Associates. Collaborates with store leadership to establish clear company vision and ensure staff engagement. Conducts new goods inventory and ensures proper reporting. Coordinates efforts with various Goodwill divisions. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform. Regular attendance is required. All other essential duties as assigned.
Benefits Overview
Benefit eligibility is tied to whether you are a full-time employee or part-time employee.
Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Drive Results Devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, that lead to a standard of excellence and meeting all revenue and operating income goals to fulfill Goodwills mission. Leadership Ability to lead effectively in a demanding, fast paced, team environment. Possess the ability to motivate others to achieve. Collaborative team player able to partner with others to achieve business outcomes-concerns with the team success as well as individual performance. Communicate Effectively Communicating ideas and information effectively, whether verbal, written, or electronically, across differing organization functions. Using Professional communication. This includes strong listening skills. Fostering collaboration at every level of the organization. Exceed Customer Expectations Identifying customer and/or internal partner requirements and expectations as standards to be surpassed; making decisions and taking actions that demonstrate a will to win in the marketplace. Demonstrate ability to be self-motivated and take initiative. A collaborative team player able to partner with others to achieve business outcomes concerned with the team success as well as individual performance. Visible Leadership skills can motivate others to achieve. Solution oriented, decisive by nature. Strong work ethic with good attention to detail. Influencing and negotiation skills. Make Sound and Timely Decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions. Apply Business and Financial Reasoning Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors (e.g. volume vs. price). Understanding how the financial performance of ones business unit contributes to the success (or failure) of the overall organizational mission, We Put People to Work. Acquire and Retain Top Talent Creating the highest quality workforce by ensuring talent acquisition and talent management processes focus on attracting, hiring, developing, promoting, and retaining high performers, thus ensuring Goodwill becomes a best in class organization. Value and Respect Diversity Interacting sensitively with others and within teams; acknowledging the feelings, and responding to the concerns of Leaders and/or Team Members; and recognizing the potential contributions of all Leaders and/or Team Members. Reliability The trait of being dependable and trustworthy. Safety Awareness Ability to identify and correct conditions that affect employee safety. Honesty/Integrity Ability to be truthful and be seen as credible in the workplace. Accountability Ability to accept responsibility and account for his/her actions. Working Under Pressure Ability to complete assigned tasks under stressful situations. Enthusiastic Ability to bring energy to the performance of a task. Accuracy Ability to perform work accurately and thoroughly. Ability to communicate and understand instructions, both verbal and written, in English. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours. Must have valid drivers license in good standing.
Physical Demands and Work Environment
Ability to be flexible and assist other areas of the store when needed. Vision corrected to within normal limits. Ability to function in a hectic work environment with occasional periods of high stress.
Related keywords
Retail ManagementSales GoalsProfit and LossLoss PreventionCustomer LoyaltyStaff EngagementInventory ReportingPerformance Improvement PlansProfessional EtiquetteRetail Operations PlanBusiness InitiativesTalent AcquisitionDiversity and InclusionSafety AwarenessGoodwill
About Goodwill Industries of Southern New Jersey and Philadelphia
Goodwill provides job training to help individuals with disabilities prepare for and secure competitive employment.
Industry
Non-profit Organizations
Company size
501-1,000 employees
Founded
1948
Headquarters
Maple Shade, New Jersey
LinkedIn followers
973
Goodwill® is all about putting people to work. Through our job training and career services, we help local residents with disabilities and disadvantages obtain the marketable job skills needed to become employed.
By donating to Goodwill and shopping our stores, you help our clients discover a new day of the week- pay day!
Find a Goodwill Donation Center near you: https://goodwillnj.org/goodwill-donation-site/.
Find a Goodwill Store near you: https://goodwillnj.org/store-locator/.
Offices: 2835 Route 73 S, 2nd Floor Office, Maple Shade, New Jersey 08052, US
Job TrainingCareer ServicesJob PlacementBusiness ServicesBargain ShoppingAdult EducationHigh School DiplomaThrift StoreThriftingNon-profit
How much do Customer Service & Support jobs in New Jersey pay?
Based on 2096 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in New Jersey right now?
There are currently 15,702 open customer service & support positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New Jersey?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New Jersey?
Yes — 806 of the 15702 open customer service & support positions offer remote or hybrid work (371 remote, 435 hybrid).
How do I apply for Customer Service & Support jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in New Jersey