Charlevoix County, Michigan, United States · On-site
Mid level$353K raised
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Skills: Customer service, Patient registration, Communication, Interpersonal skills, Data entry
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Ann Arbor, Michigan, United States · On-site
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The Patient Access Representative greets and directs patients and visitors while managing the registration process by verifying and entering patient information. They also provide support to staff and act as a preceptor for new hires to ensure efficient department operations.
Requirements
Candidates must have an associate's degree or two years of formal education, along with at least two years of experience in customer service, healthcare, or a business-related field. Strong interpersonal skills and the ability to handle confidential medical information are required.
Full job description
Company Description
More Than Just Care, It’s Community
Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.
If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.
Invested in You
Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings
Job Description
A Day in the Life
Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.
Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.
Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.
Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.
Acts as a preceptor for new hires to provide all levels of education required for that position.
Performs other duties as assigned by the PAS leadership team.
Qualifications
What’s Required
Associate's degree or 2 years formal education or equivalent experience.
Two (2) years' work experience in customer service, healthcare or business-related field.
Additional Information
Are you Munson Material? Apply today!
Shifts: 36-40 hours per week - 6a to 230p or 6a to 630p Rotation
Weekend work - every other weekend!
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.
As northern Michigan’s largest and leading healthcare system, we bring award-winning care right to your neighborhood.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1915
Headquarters
Traverse City, MI
LinkedIn followers
19,923
Total funding
$353K
Excellence. Positivity. Teamness. Creativity. Exceptional Experiences. These are the values that define how we show up for our patients, our communities, and each other. Being Munson Material isn’t about fitting into a mold. It’s about what drives us each and every day as we care for others and one another.
Whether you’re scrubbing in as an RN or serving from behind the scenes, if you aspire to be part of something different, while making a difference, there's a place for you here.
Ready to find your fit? Join our talented team today.
Offices: Traverse City, MI 49684, US
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How much do Customer Service & Support jobs in Michigan pay?
Based on 1133 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $48k–$104k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Michigan right now?
There are currently 19,578 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Michigan?
Companies currently hiring include Domino's, Meijer, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Michigan?
Yes — 910 of the 19578 open customer service & support positions offer remote or hybrid work (371 remote, 539 hybrid).
How do I apply for Customer Service & Support jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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