Automotive Service Advisor / Writer | Weekends Off | Kalamazoo
Comstock Charter Township, Michigan, United States · On-site
$85k/yr
Mid level
Company Description Christian Brothers Automotive Benefits: *Up to $85k for Highly Qualified CandidatesEarn More With Team Performance BonusesHealthcare Benefits AvailableMatching 401(k) Retirement PlansClosed Every Week…
Automotive Service Advisor / Writer | Weekends Off | Kalamazoo
Comstock Charter Township, Michigan, United States · On-site
Mid level
Company Description Christian Brothers Automotive Benefits: *Up to $85k for Highly Qualified CandidatesEarn More With Team Performance BonusesHealthcare Benefits AvailableMatching 401(k) Retirement PlansClosed Every Week…
Skills: Customer Service, Automotive Service Writing, Sales, Workflow Management, Professional Communication
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Automotive Service Advisor / Writer | Weekends Off | Kalamazoo
The Service Advisor is responsible for greeting guests, presenting repair solutions, and managing the store's workflow to ensure customer satisfaction. They also build long-term relationships with guests and coordinate vehicle repair activities.
Requirements
Candidates must possess a valid driver's license with an acceptable driving record and have experience in an automotive customer service or advisor role. Proficiency in Windows-based software and the ability to perform physical tasks such as standing for long periods and lifting over 50 lbs are required.
Full job description
Company Description
Christian Brothers Automotive
Benefits:
*Up to $85k for Highly Qualified Candidates
Earn More With Team Performance Bonuses
Healthcare Benefits Available
Matching 401(k) Retirement Plans
Closed Every Weekend To Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Employee Appreciation Events
Ongoing Training & Career Advancement
Employee Appreciation Events
Employee Discount
Chaplain Care Support Available
Locally Owned and Operated
Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Job Description
Job Title:
Automotive Service Advisor / Writer
Location:
4191 N 26th St. Kalamazoo, MI 49048 - Coming Soon!
Job Overview:
As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.
Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
Greet every guest that enters our facility with hospitality and respect
Present the best solution to properly repair our guests' vehicle in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and the guest we serve
Directs, coordinates, and participates in performing customer service activities
Shuttle guests as needed in CBA branded vehicle
Ensure that all repairs are performed to proper specifications
Work together as a team and assist other employees as needed
Other duties as assigned
Qualifications
Qualifications:
Current driver’s licenses
Driving record acceptable to our current insurance carrier
Proficiency in Windows based computer software and automotive store applications
Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
Physical Requirements:
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Christian Brothers Automotive is one of the fastest growing, full service auto repair companies in America! We've been ranked #1 in Customer Satisfaction Among Aftermarket Full-Service Maintenance and Repair Providers by J.D. Power Six Times in a Row.
We are committed to honoring God in all we do by operating with honesty and integrity through superior service and loving our neighbors as ourselves. Christian Brothers Automotive has grown to more than 335 shops and has never closed a single location.
Based on the Franchise Business Review, over the past 2 years, Christian Brothers Automotive has had the most satisfied franchisees in the automotive category while also making the list for most satisfied franchisees regardless of the industry for 10 years running!
Offices: 17725 Katy Freeway, Suite 200, Houston, TX 77094, US
Complete automotive repairFranchise relationshipSite selectionand Real estate developmentAutomotive
How much do Customer Service & Support jobs in Michigan pay?
Based on 1121 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $47k–$103k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 19,470 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
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