Grand Rapids, Michigan, United States · On-site
Day Shift (United States of America) Employment Type Full-time - Days Schedule Monday - Friday, 8-hour days Compensation Salaried/Exempt Primary Location Main Hospital - Grand Rapids, MI Department Name Inpatient Acute R…
Skills: Care Coordination, Patient Outreach, Clinical Assessment, Case Management, Critical Thinking
Troy, Michigan, United States · On-site
Job Description: Illinois Tool Works Inc. (NYSE: ITW) is a diversified manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety …
Skills: Inside Sales, Account Management, CRM, Quoting, Program Management
Mason, Michigan, United States · On-site
Store Delivery Driver Are you a dependable driver who loves being on the road and enjoys working with customers? NAPA is hiring Delivery Drivers to deliver automotive parts across the metropolitan area. Join a trusted Fo…
Skills: Safe Driving, Customer Service, Inventory Management, Cash Handling, GPS Navigation
Grand Rapids, Michigan, United States · On-site
Day Shift (United States of America) Department Name Pediatrics Inpatient Acute Rehab Employment Type Full time - Days Compensation: Starting at $36/hr (eligible for increase based on experience); Shift Differentials ava…
Skills: Patient-Centered Care, Critical Thinking, Delegation, Time Management, Interdisciplinary Collaboration
Ann Arbor, Michigan, United States · On-site
$27/hr–$39/hr
Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behi…
Skills: Store Management, Leadership, Coaching, Retail Operations, Visual Merchandising
Genoa Charter Township, Michigan, United States · On-site
Overview Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-bi…
Skills: Customer Service, HVAC/R Product Knowledge, Point-of-Sale (POS) Systems, ERP Systems, Microsoft Office Suite
Lansing, Michigan, United States · On-site
Job Title Retail Sales Associate Job Overview Our Retail Sales Associates are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'…
Skills: Customer Engagement, Active Listening, Relationship Building, Client Follow-Up, Consultative Selling
Livonia, Michigan, United States · On-site
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer servi…
Skills: Customer Service, Cash Handling, Risk Management, Relationship Building, Problem Resolution
Muskegon, Michigan, United States · On-site
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Bicycle Assembly, Bicycle Repair, Customer Service, Product Recommendation, Sales
Muskegon, Michigan, United States · On-site
Responsibilities: • Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. • In compliance with Sta…
Skills: Customer service, Clerical support, Health screening, Data entry, Blood pressure monitoring
Novi, Michigan, United States · On-site
The Loaner Coordinator provides excellent customer service by fulfilling loaner requests from clients and the Sales team. The position will work with a team of individuals to exceed customer expectations. Essential Dutie…
Skills: Customer service, Inventory management, Shipment coordination, Documentation, Troubleshooting
Brighton, Michigan, United States · Hybrid
Who We Are At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their ris…
Skills: Customer service, Account management, Risk management, Insurance brokerage, Communication
Michigan, United States · Remote OK
Job Description Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within…
Skills: Sales management, Relationship management, Data analysis, Strategic business planning, Customer satisfaction index
New Baltimore, Michigan, United States · On-site
Overview PURPOSE STATEMENT: Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care fo…
Skills: Clinical intake, Utilization review, Benefit eligibility, Therapeutic relationships, Crisis intervention
Jackson, Michigan, United States · Hybrid
Description Summary: A Relationship Banker plays a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactivel…
Skills: Customer Service, Sales, Banking, Financial Services, Relationship Management
Chesterfield Township, Michigan, United States · On-site
PURPOSE STATEMENT: Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patient…
Skills: Clinical intake, Utilization review, Benefit eligibility, Therapeutic relationships, Milieu management
Houghton, Michigan, United States · On-site
Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nea…
Skills: Administrative support, Customer service, Financial transactions, Payroll processing, Data entry
Houghton, Michigan, United States · On-site
Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nea…
Skills: Food preparation, Customer service, Inventory management, Cashier duties, Equipment operation
Petoskey, Michigan, United States · On-site
$15/hr–$17/hr
Pay: $16 per hour + $1/hr night premium for total hourly rate of $17/per hour -Full-time; 40 hours/ week -9:00pm-5:30am -MUST HAVE OPEN AVAILABILITY INCLUDING WEEKEND AVAILABILITY Do you have experience working as a rese…
Skills: Merchandising, Stocking, Product rotation, Display setup, Planogram implementation
Royal Oak, Michigan, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Organization, Attention to detail, Communication skills, Listening skills, Customer service
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The Care Transitions Nurse supports high-risk patients transitioning from acute rehabilitation to home or other care settings to reduce 30-day readmissions. This involves conducting post-discharge outreach, addressing clinical and social barriers, and coordinating care with interprofessional teams.
Requires a valid Michigan RN license, BLS certification, and an Associate's degree in nursing, with a Bachelor's preferred. Candidates should ideally have 5 years of RN experience and must obtain CRRN certification within three years of hire.
Employment Type
Full-time - Days
Monday - Friday, 8-hour days
Compensation
Salaried/Exempt
Primary Location
Main Hospital - Grand Rapids, MI
Department Name
Inpatient Acute Rehab
Other Benefits
Annual Merit Increases, Health Insurance (Medical, Dental, Vision,) PTO, Holiday Pay, PSLF Eligible, Tuition Reimbursement
Summary
The Care Transitions Nurse is a registered nurse responsible for supporting high-risk patients during the transition from the inpatient acute rehabilitation hospital to home or other care settings. This role focuses on reducing avoidable 30-day readmissions by conducting timely post-discharge outreach, identifying and addressing clinical and social barriers, reinforcing discharge instructions, and providing care coordination that is patient-centered and focused on safety.
The Care Transitions Nurse serves as a liaison between the patient, healthcare team, and community resources. The nurse works collaboratively with the interprofessional team to decrease hospital readmission rates and improve patient satisfaction following discharge.
Essential Job Responsibilities
Clinical Required: Provide patient care, treatment, and services within the scope of their license, certification or registration and as required by Federal and State laws and regulations.
Promote a culture of safety for all patients served by adhering to all applicable department policies and procedures. Demonstrates understanding and actively contributes to patient safety initiatives.
Monitor assigned post-discharge patients across the continuum of care; identify and notify the appropriate care team of any readmissions, including known contributing factors. Document all relevant information to support readmission tracking and analysis.
Conduct timely post-discharge follow-up calls and proactively identify, address, and resolve clinical, social, and system-related barriers to recovery.
Collaborate with post-acute care providers, community agencies, and interdisciplinary teams to coordinate services and secure necessary resources for patients, families, and caregivers.
Maintain accurate tracking logs and collect performance data as assigned; partner with acute and post-acute providers to identify and mitigate barriers to safe, effective, and timely transitions of care.
Participate in 30-day readmission reduction initiatives, task forces, and quality committees as assigned
Collaborate with quality and operational teams to design, implement, and evaluate process improvements that enhance care transitions and reduce readmissions
Provide timely feedback to leadership regarding program performance, opportunities for improvement, and barriers impacting patient outcomes
Demonstrate clinical expertise, care coordination, and effective communication to support patients and families throughout the continuum of care.
Perform other duties as assigned
We’ll embrace all people by:
Treating everyone with dignity and respect.
Opening more doors to opportunity for others to succeed.
Growing talent and people.
Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
Taking action against discrimination.
Honoring our differences and how we collaborate.
Educating staff, patients and the communities we care for.
Restoring hope and freedom, together.
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Licensure:
Registered nurse in the state of Michigan.
CRRN Requirement: All newly hired staff will be required to become a Certified Rehabilitation Registered Nurse (CRRN) by their 3rd anniversary with Mary Free Bed. Mary Free Bed will fund training and certification towards CRRN certification.
Current Basic Life Support (BLS) certification
Education: Associate’s degree in nursing is required. Bachelor’s degree preferred. Certification as a Registered Rehabilitation Nurse is preferred and will be encouraged for all MFB RNs.
Experience:
5 years of experience as an RN, preferred experience in a rehabilitation or acute care setting.
Strong critical thinking, decision-making, delegation, and leadership skills are required to work as an RN in the Nursing Department at MFB.
Time management and organizational skills are very important, as well as effective written and verbal communication skills.
Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively.
Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities with strong decision-making skills.
Excellent analysis and decision-making skills with ability to interpret clinical and analytical assessments
Ability to multi-task for timely project completions.
Effective written and verbal communication skills.
Information-management skills and ability to interpret, communicate, and present data.
Ability to work independently with critical thinking skills when assessing patient needs.
Strong knowledge of acute care and post-acute services and their differences
Excellent communication and presentation skills
Excellent customer relations skills
Impeccable time management skills
Demonstrated results orientated
Preferred Job Qualifications
Understanding of insurance authorization processes, post-acute care settings, and demonstrated ability to build effective working relationships with case managers and physicians.
Physical Requirements for Essential Job Qualification
Levels:
None (No specific requirements)
Occasionally (Less than 1/3)
Frequently (1/3 to 2/3)
Majority (More than 2/3)
Remain in a stationary position: Majority
Traverse or move around work location: Occasionally
Use keyboard: Frequently
Operate or use department specific equipment: None
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: Occasionally
Receive and communicate information and ideas for understanding: Frequently
Transport, position, and/or exert force:
Up to 10 pounds: Occasionally
Up to 25 pounds:
Up to 50 pounds:
Up to 75 pounds:
More than 100 pounds:
Other weight: Up to pounds
Other: ___
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
Care where you are.
Home Health and Rehabilitation Home Health and Rehabilitation Home Health and Rehabilitation Home Health and Rehabilitation
Offices: 350 Lafayette Ave SE, Suite 501, Grand Rapids, Michigan 49503, US
View all jobs at Mary Free Bed at HomeBased on 1095 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $47k–$104k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Domino's, Meijer, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
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