Call Center Hybrid Position - Digital Member Support Rep
Kensington, Maryland, United States · Hybrid
$23/hr–$28/hr
Entry level
Digital Member Support Rep I (Call Center Hybrid Position) Signal Financial is a progressive and growing Credit Union with over 18,000 members and more than $377+ million in assets. We are committed to building a new way…
Skills: Customer service, Member support, Communication, Problem resolution, Cross-selling
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Your Impact at Lowe's As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout exper…
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At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Staff Management, Customer Service, Inventory Management, Cash Handling, Training and Onboarding
Join the Dash In Team as a Guest Experience Team Member in Indian Head, MD! Are you ready to join a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family of brands, is Great Place…
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Job Posting: Wingstop Shift Lead – Leading Flavor & Team Success Position: Shift Lead Company: Sizzling Platter LLC Location: Ellicott , Maryland Job Type: Full-Time / Part-Time About Us Wingstop is more than a restauran…
Skills: Leadership, Team Management, Coaching, Inventory Management, Customer Service
Prince Frederick, Maryland, United States · On-site
$80k/yr
Entry level
Bayside Pre-Owned Super Center in Prince Frederick, MD is currently looking to hire an Auto Sales Representative. We are GROWING and as a result of this expansion, we are looking for a career-minded individual who is imm…
Established in 2021, Flynn Wendy’s has swiftly become a key player within the Flynn Group, owning and operating over 190 Wendy’s restaurants across the District of Columbia, Maryland, Pennsylvania, Utah, Virginia, and We…
Skills: Restaurant operations, Team leadership, Mentoring, Financial management, Food safety
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether …
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
Montgomery County, Maryland, United States · On-site
Entry level
Job Description The Hospitality Worker I is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions a…
Job Description Join your locally owned Great Clips® salon team and enjoy the freedom to do what you love in a supportive, welcoming environment. Whether you’re an experienced stylist, a recent graduate, or someone looki…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Job Description Join your locally owned Great Clips® salon team and enjoy the freedom to do what you love in a supportive, welcoming environment. Whether you’re an experienced stylist, a recent graduate, or someone looki…
Skills: Haircutting, Customer service, Technical coaching, Team collaboration, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are You Ready to LOVE …
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. You Bring the Talent. …
Job Description Join your locally owned Great Clips® salon team and enjoy the freedom to do what you love in a supportive, welcoming environment. Whether you’re an experienced stylist, a recent graduate, or someone looki…
Skills: Haircutting, Customer Service, Technical Coaching, Teamwork, Communication
Prince Frederick, Maryland, United States · On-site
Entry level
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are You a Teamplayer? …
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Join our thriving, hig…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Your Chair is waiting~…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Call Center Hybrid Position - Digital Member Support Rep
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$23/hr–$28/hr
Full-time
high school, associate degree
Posted 11d ago
~40 hrs/week
Responsibilities
The Digital Member Support Representative communicates with members to resolve inquiries and operational issues across various digital channels. They also act as a liaison between departments and perform administrative tasks such as loan applications and payment processing.
Requirements
Candidates must have a high school diploma or equivalent and one to two years of customer service experience. Proficiency in Microsoft Office and strong verbal and written communication skills are required.
Full job description
Digital Member Support Rep I (Call Center Hybrid Position)
Signal Financial is a progressive and growing Credit Union with over 18,000 members and more than $377+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative, and nimble in offering distinctive products and services.
The position is located at Kensington, MD headquarters. The role is hybrid, in office Tuesdays, Wednesdays, and Thursdays.
Position Description
Communicate with existing and potential members regarding their Credit Union needs. Provide members with relevant and accurate information regarding Credit Union products and services. Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions. Act as a liaison between members and departments. Complete various departmental operational tasks.
Position Responsibilities
Member Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Assist members with inquiry resolution at first contact. Researches and resolves routine member questions. Refers members to digital member supervisory personnel or other departments as needed. Identify cross-sell and referral opportunities to enhance members' relationships with credit union.
After Interaction Work/Member and Department Records - Complete after interaction work accurately and efficiently. Maintain member account information on core system. Assure that appropriate records are maintained and required reports are prepared. Provide necessary reports to appropriate manager or departments.
Department Liaison - Act as a liaison between members and other credit union departments to achieve needed resolution for the member. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities. Participate in special projects within the department and organization as requested.
Job Knowledge - Continually increase and refine knowledge of credit union products, services and operations. Participate in various training activities including webinars and online courses. Share information with DMS team to increase team and knowledge.
Other duties as assigned
Position Requirements
High School diploma or equivalent required. Associates degree or higher equivalent preferred
One year to two years of customer/member service work experience.
Previous contact center experience helpful.
Will be required to work periodic Saturdays to provide coverage while branches are open
Excellent verbal and written communication skills
Professional eServices manner
Ability to work in a high volume environment
Ability to manage multiple projects
Good organizational skills
Significant level of trust, confidentiality, tact and diplomacy are required
Strong attention to detail
Proficiency with MS Office including Outlook, Word & Excel. Experience with our core system preferred
The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.
We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.
Related keywords
Credit UnionDigital Member SupportCall CenterCustomer ServiceMember ExperienceCross-sellOperational TasksAccount OpeningLoan ApplicationsPayment ProcessingBill PayMicrosoft OfficeOutlookWordExcelCore System
Signal Financial Federal Credit Union is a full-service financial institution headquartered in Kensington, Maryland. Established in 1947, Signal now operates seven full-service branch offices in the District of Columbia, Maryland, and Virginia. Membership is open to select employer groups in the area, as well as individuals who live, work, worship or attend school in Washington, DC and areas of Prince Georges County, Maryland, inside the beltway. Individuals may also join the credit union through our affiliation with several associations, including the Washington Area Bicyclist Association (WABA).
Signal Financial's mission is to provide a broad spectrum of highly competitive, cost effective, efficiently delivered financial products and services, tailored to meet the needs of our members through all stages of their lives.
Credit unions are non-profit cooperatives that are backed by the full faith and credit of the U.S. Government, regulated by the National Credit Union Administration (NCUA), and member deposits are insured by the NCUSIF (National Credit Union Share Insurance Fund).
Offices: 3015 University Blvd., West, Kensington, Maryland 20895, US · 1101 New York Ave NW, Washington, District of Columbia 20005, US · 3701 Rossmoor Blvd, Leisure World, Maryland 20906, US · 44747 Brimfield Dr, Ashburn, Virginia 20147, US
How much do Customer Service & Support jobs in Maryland pay?
Based on 1738 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $47k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,036 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 641 of the 11036 open customer service & support positions offer remote or hybrid work (280 remote, 361 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland