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Full-time
high school
Posted 19d ago
~40 hrs/week
Responsibilities
The Lead Hotel Room Inspector ensures guest rooms meet cleanliness and quality standards through rigorous inspections and inventory management. They are also responsible for coaching team members and coordinating with the Engineering department to resolve room deficiencies.
Requirements
Candidates must have at least one year of housekeeping experience and a background in leadership or quality control. A high school diploma or equivalent is required, along with the ability to obtain necessary gaming licenses.
Full job description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Lead Hotel Room Inspector is responsible for providing superior service to both the internal and external customer. Quality control through the inspection of guest hotel rooms to ensure that cleanliness and quality is held to Belterra standards. Quality of supplies, linens, and inventory that is placed in guest rooms. Ability to effectively relay information via the telephone, radio, pages, computer system, or in person. Coaching and mentoring ability to train and develop team member to provide Belterra standard level of service and quality.
The Lead Hotel Room Inspector:
Provides superior customer service positively effects interactions with customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Inspects guest rooms for cleanliness and quality, ensuring Belterra standards are met or exceeded.
Reports rooms ready for occupancy.
Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current Belterra SOP’s.
Conducts daily shift Pre-shifts, uniform inspection, and directs actions of all floor personnel.
Reports room, hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, follows up on completion with Engineering.
Ensures training for safe and proper usage of chemicals and equipment. Such as chemicals are being used in proper places, correct labels, correct containers, safety gear, proper storage, Bio-hazard training, Proper back protection, lifting/climbing, safety shoes, and equipment training.
Updates and maintains correct hotel room status in computer system and on boards.
Qualifications
Demonstrated knowledge of Housekeeping/Hotel department policies and procedure
Ability to learn detailed inspection routine
Ability to effectively empower and coach direct work of subordinate
Basic computer, QWERTY keyboard, and office phone knowledge preferred.
Ability to prioritize work load
Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations
Must be at least 18 years of age.
Must have Housekeeping (Hotel, Motel, Inn, etc) experience of at least 1 year. Recent experience preferred.
Experience with inspecting/quality control and leadership is required.
These skills and abilities are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of one-year of Leadership or Hospitality experience in a capacity.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Related keywords
HousekeepingHospitalitySOPQuality AssuranceBio-hazard TrainingGaming RegulationsRoom StatusMaintenance Work OrdersGuest ServicesHotel Management
Founded in 1975 in Las Vegas, Boyd Gaming Corporation (NYSE: BYD) is one of America’s largest and most respected casino entertainment companies. We operate 27 gaming entertainment properties in 11 states, manage a tribal casino in northern California, and own and operate Boyd Interactive, a B2B and B2C online casino gaming business. We have a long and established track record of creating substantial value for our shareholders through our diversified business portfolio, successful growth investments, and ongoing program to return capital to our shareholders.
Realizing the essential role our team members play in our success, Boyd is committed to being an employer of choice – creating a unique workplace culture where our 16,000 team members feel welcome, valued and respected. As a result, we have one of the longest-tenured workforces in our industry, with team members averaging nearly 8 years of service with Boyd on a Companywide basis.
We also recognize that our success is built upon thriving communities, and we are deeply committed to investing in the well-being of the communities we call home. Through a Companywide initiative called Caring the Boyd Way, Boyd strives to reduce our impact on the environment; enhance the lives of our team members and guests; provide financial support to non-profit organizations serving our communities; and uphold good corporate governance.
We are proud to have been recognized as an industry leader by numerous national publications, including Time magazine’s “America’s Best Companies” and Newsweek’s “America’s Most Responsible Companies,” “Most Trustworthy Companies in America” and “America’s Most Charitable Companies.” Building on our 51-year legacy, we look forward to further success and growth in the years ahead, as we continue to create shareholder value while positively impacting our stakeholders and the communities we call home.
Offices: 6465 S Rainbow Blvd, Las Vegas, Nevada 89118, US · 7300 N Aliante Pkwy, North Las Vegas, Nevada 89084, US · 920 N Boulder Hwy, Henderson, Nevada 89011, US · 12 E Ogden Ave, Las Vegas, Nevada 89101, US · 2121 E Craig Rd, North Las Vegas, Nevada 89030, US
How much do Customer Service & Support jobs in Indiana pay?
Based on 1171 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$101k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 16,871 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 810 of the 16871 open customer service & support positions offer remote or hybrid work (394 remote, 416 hybrid).
How do I apply for Customer Service & Support jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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