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Full-time
high school, professional certificate
Posted 18d ago
~40 hrs/week
Responsibilities
Responsible for greeting patients, scheduling appointments, and managing the check-in and check-out process. Additionally, the role involves preparing exam rooms, collecting co-pays, and assisting with general office administrative tasks.
Requirements
Requires a high school diploma or GED and completion of an accredited medical terminology course. Candidates must have at least one year of customer service experience, preferably in a healthcare setting.
Full job description
Description
Type: This is a full-time position, days and hours of work are Monday-Friday 8 a.m.-5p.m.
Classification: Nonexempt
Summary/Objective: Responsible for greeting patients, providing and updating information, communicating with departments, and appointment scheduling.
Supervision Received: Reports to Office Manager and/or Team leader.
Supervision Exercised: None.
ESSENTIAL FUNCTIONS:
Checks-in, checks-out patients in a polite, prompt, and helpful manner. Provides any necessary instructions/directions.
Cleans and stocks exam rooms, including dictation areas.
Prepares exams rooms for procedures.
Maintains pharmaceutical closet by keeping it organized and disposing of expired medication.
Uses computer system to generate information necessary for billing purposes and enters referral information.
Collects Co-pays and previous balances on account.
Maintains clean, orderly waiting area, including reading materials.
Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed.
Prints and distributes schedules for the following day to appropriate employees and physicians.
Perform other duties, as assigned.
Assigned as Runner:
Maintains a consistent flow of patients to exam room, takes vitals, documents information for providers.
Transmits medical information to requesting parties via secure email or fax.
Arranges charts in chronological order.
Reviews each chart for accuracy and completion before releasing the chart for a patient visit.
Cleans and stocks exam rooms, including dictation areas.
Prepares exams rooms for procedures.
Maintains pharmaceutical closet by keeping it organized and disposing of expired medication.
Uses computer system to generate information necessary for billing purposes and enters referral information.
Collects Co-pays and previous balances on account.
Maintains clean, orderly waiting area, including reading materials.
Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed.
Prints and distributes schedules for the following day to appropriate employees and physicians.
Provides continuity of care.
The jobholder must demonstrate current competencies applicable to job position.
Education: High school diploma or GED. Completion of an accredited medical terminology course
Experience: Minimum of 1 year experience in customer service setting, preferably six months of experience working with patients in a public, health care setting and experience using computers and office equipment.
Knowledge:
Knowledge of reception tasks, clinic policies/procedures, paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of patient service concepts and techniques.
Knowledge of Medical Terminology
Skills:
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in patient service principles by creating a pleasant waiting room atmosphere.
Abilities:
Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with the patients, the families, the physicians, the staff and other customers you come in contact with.
Ability to organize and prioritize tasks effectively.
Ability to read, understand and follow oral/written instructions. Can file correctly by alphabet or numeric filing system.
Travel:
Minimal travel between JWM offices by personal vehicle. Must have valid driver's license and current auto insurance. Standard mileage reimbursement provided by the Organization.
Work Environment:
This job operates in a clinical office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift objects up to 50 lbs., open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This description is intended to provide only basic guidelines for meeting job requirements knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice.
Related keywords
Patient Service RepresentativeHealthcare AdministrationMedical TerminologyClinical OfficePatient FlowMedical BillingElectronic Health RecordsVital SignsCo-paysPatient CareMedical RecordsReception
JWM Neurology is premier group of Neurologists and Sleep Medicine physicians in Indianapolis, Indiana. We treat adults and children with all types of neurologic conditions and sleep disorders. JWM Neurology does not answer medical-related questions or give medical advice on its social media pages.
Our physicians also conduct neurologic-related clinical research trials through the JWM Neurology Research Center, enabling us to offer the latest treatment options available.
Neurology is a field of medicine that deals with diseases and conditions affecting the body’s nervous system. This includes the brain and spinal cord (the central nervous system) and the portion of the nervous system surrounding them (the peripheral nervous system).
Offices: 8402 Harcourt Rd, Suite 615, Indianapolis, Indiana 46260, US · 1400 North Ritter Ave, Suite 220, Indianapolis, IN 46219, US · 7250 Clearvista Dr, Suite 225, Indianapolis, Indiana 46256, US · 12188A N Meridian St, Suite 320 (Bldg A), Carmel, Indiana 46032, US · 8051 S Emerson Ave., Suite 350, Indianapolis, IN 46237, US
How much do Customer Service & Support jobs in Indiana pay?
Based on 1197 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 16,891 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 810 of the 16891 open customer service & support positions offer remote or hybrid work (397 remote, 413 hybrid).
How do I apply for Customer Service & Support jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Indiana