vCIO (Virtual Chief Information Officer) (Chicago, IL)
Chicago, Illinois, United States · Hybrid
Senior
Job Description The vCIO establishes and maintains strategic relationships with client leadership, providing guidance on technology roadmaps, budgeting, and business alignment. The role focuses on reducing risk, improvin…
Skills: Strategic Planning, IT Infrastructure Management, Budgeting, Client Relationship Management, Business Analysis
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Full-time
bachelor degree
Company-provided Laptop, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Coverage
Posted 10d ago
~40 hrs/week
Responsibilities
The vCIO establishes strategic relationships with clients to develop technology budgets and strategic roadmaps that reduce business risk. They perform Strategic Business Reviews and bridge the gap between client business goals and technical implementation teams.
Requirements
Requires strong knowledge of IT/telecommunications infrastructure and a degree in Business Development, Computer Science, or IT. Candidates must possess the ability to translate technical concepts for non-technical executives and reside in the Reno, NV area.
Full job description
Job Description
The vCIO establishes and maintains strategic relationships with client leadership, providing guidance on technology roadmaps, budgeting, and business alignment. The role focuses on reducing risk, improving business outcomes through technology, and serving as a trusted advisor and advocate for clients.
Job Responsibilities
Client Engagement
Conduct regular onsite or remote Strategic Business Reviews (SBRs) with client stakeholders.
Maintain consistent communication and relationship-building touches with clients.
Ensure high levels of client satisfaction by monitoring feedback, addressing concerns, and following up on unresolved issues.
Serve as an advocate and escalation point for clients within the organization.
Strategic Planning & Alignment
Develop and maintain strategic technology roadmaps for each client.
Define and track clear business and technology alignment objectives.
Assist clients with IT budgeting and cost forecasting.
Identify and communicate IT risks, compliance requirements, and mitigation strategies.
Provide thought leadership on emerging technologies and industry trends.
Solution Design & Oversight
Collaborate with the Design Desk to prepare technology proposals, solution specifications, and project scopes.
Review and validate project plans, budgets, and outcomes against client business goals.
Guide clients in evaluating technology investments through ROI and TCO analysis.
Conduct scope reviews with clients before the client signs the proposals
Internal Collaboration
Coordinate closely with Client Success, Security, and Support teams to ensure alignment across delivery.
Provide oversight on service and accounting escalations, ensuring issues are resolved to the client’s satisfaction.
Contribute to training, mentoring, and development of staff.
Support cross-department initiatives to deliver outstanding customer service.
Governance & Administration
Maintain documentation including client files, SBR notes, and roadmap records.
Ensure compliance with company policies and procedures.
Perform additional responsibilities as assigned.
Job Qualifications
Education & Experience
Bachelor's degree in Business, Computer Science, Information Technology, or a related field; equivalent professional experience may be considered.
Broad knowledge of IT infrastructure, telecommunications, business applications, and emerging technology trends.
Experience working with Microsoft environments, network infrastructure, and cloud technologies.
Understanding of regulatory and compliance frameworks such as HIPAA, PCI, GDPR, and similar standards.
Demonstrated ability to retain clients by delivering measurable business value through strategic technology guidance.
Strong project oversight experience with the ability to manage multiple initiatives simultaneously.
Skills & Competencies
Ability to translate complex technical concepts into clear business language for executive and non-technical stakeholders.
Excellent communication, presentation, and relationship management skills, with the ability to engage executives and key decision-makers.
Strong organizational, prioritization, analytical, and problem-solving abilities.
Business acumen with a consultative approach to client relationship management.
Self-motivated with a high degree of initiative, accountability, and ownership.
Ability to work independently while collaborating effectively across cross-functional teams.
Strong client service orientation, active listening, negotiation, and conflict resolution skills.
Professional demeanor with the ability to maintain confidentiality and handle sensitive business information.
Job KPI’s
# of SBRs with clients completed
# of Clients with Overdue SBRs (Target 0)
# of Clients without a Scheduled SBR (Target 0)
# of Opportunities Overdue (Target 0)
# of Findings needing review
# of clients with Roadmap Ready
# of Logged Client Engagement Calls
# of Logged Client Onsite Visits
Client satisfaction scores, survey results, or retention metrics
Job Requirements
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Able to pass our online behavior and cognitive assessments
Must reside in the Chicago, IL area; remote role with occasional on-site requirements.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Compensation
Pay rates range from $100,000 to $150,000 per annum, depending on experience and location.
Benefits
Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Retirement Plan
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Supplemental Life Insurance (Employee-paid)
Supplemental Health Plans (Employee-paid)
Fraud Alert – Recruitment Scams
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
ITS does not request payment or financial information at any stage of the hiring process.
Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
If you receive suspicious messages or requests, do not engage. Report them to [email protected].
We help businesses thrive by managing and securing their technologies.
Industry
Computer and Network Security
Company size
201-500 employees
Founded
2003
Headquarters
Las Vegas, Nevada
LinkedIn followers
15,828
Intelligent Technical Solutions is your trusted business partner for all your Cybersecurity, Managed and Co-managed IT support, Risk & Compliance, Data Analytics, and Consulting services in Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, San Francisco, Sacramento, and Seattle. We help your business meet and exceed its strategic goals as our top priority – it is what sustains and drives us. We leverage Next-generation security technologies to reduce your business risk. Our service offerings are designed and implemented based on a thorough review and understanding of your unique business processes. Our devoted team of managed IT service engineers and support specialists monitor your networks and servers 24x7 with a proactive approach to managing your technology.
Intelligent Technical Solutions: We help businesses thrive by managing and securing their technology.
We are growing! Be a part of our no drama, professional team of experts. Check out our openings today: https://www.itsasap.com/job-openings
Offices: 3330 W Desert Inn Rd, Suite B, Las Vegas, Nevada 89102, US · 489 E Colorado Blvd, Pasadena, California 91101, US · 7330 N 16th St, Suite A-210, Phoenix, Arizona 85020, US · 73 W Monroe St, Office #518, Chicago, Illinois 60603, US · 580 California St, Fl 16, San Francisco, California 94104, US
Managed IT ServicesCybersecurityCo-managed ITData Analytics/ Reporting/ KPI DashboardsCloud ServicesRisk and Compliance ServicesBusiness ContinuityIncident ResponsePhone Systemsand Internet Services
How much do Customer Service & Support jobs in Illinois pay?
Based on 3757 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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