Chicago, Illinois, United States · On-site
SALARY $126,576.04 POSITION SUMMARY Directs, manages, coordinates and integrates the functions and activities of Control Center Bus, Rail, Power, Rail Customer Service Representative/Security Controllers, and Communicati…
Skills: Transportation management, Crisis management, Staff supervision, Conflict resolution, Customer service
Olney, Illinois, United States · On-site
$37/hr–$64/hr
OverviewManages the daily activities of Patient Admitting, ED Registration and ambulatory clinics to ensure high-quality customer service and to improve the revenue cycle activities for coding, billing and documentation.…
Skills: Patient access management, Revenue cycle management, Staff training, Budgeting, Regulatory compliance
Chicago, Illinois, United States · On-site
$16/hr–$20/hr
Position Title: Host / Hostess - Jake Melnick's Pay Range: $17.05 to $20.50 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1547585. The advertised …
Skills: Customer Service, Communication Skills, Guest Relations, Food Handling, Sanitation Procedures
Harvey, Illinois, United States · On-site
$90k–$100k/yr
Job Description Aramark Healthcare+ is seeking a Food Service Director. The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Over…
Skills: Team Leadership, Budget Management, P&L Management, Food Service Operations, Client Relationship Management
Chicago, Illinois, United States · On-site
$60k–$65k/yr
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and tr…
Skills: Windows Operating Systems, Microsoft 365, Active Directory, Azure AD, Networking
Buffalo Grove, Illinois, United States · On-site
Certified Great Place to Work 8 Years in a row! Buffalo Grove Host/Hostess: At this location, earn $16 / hour. If you thrive on greeting guests with a genuine smile, enthusiasm, and warmth upon their arrival, making them…
Skills: Customer service, Communication, Multi-tasking, Computer seating system operation, Conflict resolution
Chicago, Illinois, United States · On-site
Position Title: Host Department: Wrigley Rooftops Pay Range: $16.60/hr We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1538842. The advertised progr…
Skills: Customer Service, Guest Management, Communication, Teamwork, Age Verification
Chicago, Illinois, United States · On-site
Position Title: Building Supervisor Department: Wrigley Rooftops Pay Range: $24.00/hr We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1538845. The a…
Skills: Staff Supervision, Guest Relations, Training, Safety Compliance, Sanitation Regulations
Chicago, Illinois, United States · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Personnel Management, Airport Operations, Ramp Handling, Passenger Services, TSA Compliance
Chicago, Illinois, United States · On-site
$16/hr–$20/hr
Position Title: Prep Cook - Jake Melnick's Pay Range: $12.96 to $20.50 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1547578. The advertised progr…
Skills: Food Preparation, Recipe Adherence, HACCP Guidelines, Food Safety, Sanitation Procedures
Evanston, Illinois, United States · On-site
Job Summary Part-Time. $16.50/hour + Tips. The Cannabis Advisor is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management. Essential Dut…
Skills: Customer Service, Cannabis Education, POS Systems, Inventory Management, Compliance
Chicago, Illinois, United States · On-site
$60k–$70k/yr
Salary: $60,000 - $70,000 Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An envi…
Skills: Restaurant Operations, Team Leadership, Financial Acumen, Labor Management, Guest Experience Management
Schaumburg, Illinois, United States · On-site
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
Skills: Retail Leadership, Customer Service, Cash Handling, Merchandising, POS System Management
Chicago, Illinois, United States · On-site
$153k–$191k/yr
Company Description: McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of stren…
Skills: Service Design, User Experience (UX), Enterprise Service Management, Service Journey Mapping, Persona-Based Design
Chicago, Illinois, United States · On-site
$60k–$70k/yr
Salary: $60,000 - $70,000 Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An envi…
Skills: Restaurant Operations, Team Leadership, Financial Acumen, Labor Management, Guest Experience Management
Chicago, Illinois, United States · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Ramp Operations, Passenger Services, Personnel Management, Staffing Coordination, TSA Compliance
Glendale Heights, Illinois, United States · On-site
$16/hr–$28/hr
Job Description The Driver/Food Service Worker is responsible for safely transporting and delivering food, supplies, and related materials between multiple school locations within the district. This position requires app…
Skills: Vehicle inspection, Food safety, Sanitation, Customer service, Defensive driving
Chicago, Illinois, United States · On-site
$60k–$80k/yr
ABOUT POWER: Power Construction is consistently regarded as one of Chicago's largest and most respected General Contractors according to Crain's Chicago. But beyond that, you can find us on the golf course, competing in …
Skills: Onboarding, Human Resources, HRIS, Data entry, Project management
Orland Park, Illinois, United States · On-site
Position Title: Environmental Services Associate - Male Location: Orland Park Health & Fitness Center Type: Part Time Rate of Pay: $16.00 per hour Anticipated work Schedule: Saturday 1:00pm - 9:00pm & Sunday 1:00pm - 9:0…
Skills: Cleaning, Sanitization, Facility maintenance, Customer service, Communication
Moline, Illinois, United States · On-site
$19/hr–$21/hr
As a Department Manager, you represent Von Maur and impact our reputation as America’s Leading Department Store. You drive retail growth through building and maintaining relationships, optimizing merchandising, and…
Skills: Sales management, Merchandising, Team leadership, Customer service, Staff training
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Directs and coordinates Control Center operations, including bus, rail, and power functions, to ensure efficient service and passenger safety. Manages staff performance, responds to service disruptions, and interfaces with internal and external agencies during emergencies.
Requires a minimum of three to five years of experience in control center or transit operations management. A bachelor's degree in transportation or a related field is preferred.
SALARY
$126,576.04
POSITION SUMMARY
Directs, manages, coordinates and integrates the functions and activities of Control Center Bus, Rail, Power, Rail Customer Service Representative/Security Controllers, and Communication Coordinators for efficiency of departmental operations. Supervises, coordinates and directs the restoration and issuance of communication directives to assure the successful operation of planned and unplanned incidents and service disruptions. Verifies prompt contact is initiated with internal and external customers of pertinent details relating to disruptions at the onset, and during a delay. Monitors the performance of Controllers and Coordinators for compliance with Authority programs and policies and attainment of goals and objectives. Monitors the performance of Controllers, Coordinators, and bus/rail operations to assure safety procedures and guidelines are adhered to at all times.
PRIMARY RESPONSIBILITIES
• Directs, manages and monitors the management of the communication and interaction of Controllers, Coordinators and the field when the Authority’s service and passenger safety are affected by bus or train delays.
o Interacts with public utility and city services as needed.
o Assists with providing customer communication during major service delays and disruptions (such as pages, e-mails, telephone communications, radio communication, etc.).
o Also helps to synthesizes complex information and details into meaningful information to be communicated to CTA senior executive staff.
• Manages and coordinates the daily activities and responsibilities of Control Center operations, programs, projects and assignments in accordance to the specific objectives, goals and procedures. Communicates directives regarding service during severe weather.
• Identifies and responds to performance deviations and determines appropriate courses of actions to correct problem area, including progressive disciplinary actions. Assists in response to routine union issues. Interfaces with the administrative staff in the researching and implementation of internal technological enhancements for tracking performance and absenteeism in accordance with Control Center and Authority policies and procedures.
• Assists with special and emergency services by interfacing with other departments: such as Bus and Rail Operations, and the Law Department. Assist in the coordinating activities with CFD, CPD, RTA (Regional Transportation Authority), IDOT (Illinois Department of Transportation), CCDOT (City of Chicago Department of Transportation), OEMC (Office of Emergency Management and Communication), CTAN (Chicago Transit Alert Network) and other city, state and federal agencies.
• Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval.
• Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES
Reporting to this position may include the following jobs:
Job Title
• Bus Controller
• Rail Controller
• Power Controller
• Rail Customer Service Representative/Security/Controller
• Control Center Communications Coordinator
CHALLENGES
• Ensuring that the Control Center’s goals and objectives are accomplished by providing high quality transportation throughout the service area, in accordance with the Authority’s standards.
• Staying abreast of changes in technology and processes in the transit industry.
EDUCATION/EXPERIENCE REQUIREMENTS
• Minimum of three (3) years of CTA experience in Control Center, Bus Operations Management, and/or Rail Operations Management, or five (5) years of external control center experience and/or a combination of control center and bus/rail operations management experience, or an equivalent combination of education and experience relating to this position.
• Control Center experience preferred.
• Bachelor’s degree in Transportation or a related field preferred.
PHYSICAL REQUIREMENTS
• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Rearranging or lifting of equipment, materials and supplies.
• Visits to various sites such as accident or other related locations affecting service operation.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES
• Working knowledge of Bus/Rail vehicle operations, including restoration of service, Bus/Rail garage/terminal operations, administration and vehicle maintenance as they relate to Bus/Rail operations.
• Working knowledge of the methods and practices in interviewing employees regarding accidents, complaints, grievances and disciplinary actions.
• General knowledge of rules, regulations, policies and procedures, and labor relations pertaining to government agency and transportation industry.
• Strong conflict resolution and customer service skills.
• Strong verbal and written communication skills.
• Intermediate computer skills.
• Intermediate analytic and problem-solving skills.
• Ability to remain calm and respond quickly during emergencies or abnormal situations.
• Ability to provide effective solutions to organizational issues with integrity, initiative, and creativity.
WORKING CONDITIONS
• General office environment.
• Eight (8) hours or longer period normally spent in the Control Center.
• Required to travel to various locations throughout the system to maintain a high degree of familiarity with facilities, routes, street patterns, etc.
• Must be available to work seven days per week, 24 hours per day, including holidays. Subject to 24 hour call.
• Working hours subject to change based upon departmental requirements.
• Stressful working conditions during emergencies.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
• Standard office equipment.
• Personal computer, pager, telephone system with multiple extensions and functions, CleverCAD, SCADA, Windows 2000, IRM Paging software, QuickTrak, FileMaker Pro, Outlook, CTA radio systems, web mail, CTAN message systems, station/row camera software, MS Excel, Word and PowerPoint. Authority Standard Operating Procedures and Guideline Manuals. General Bulletins.
We connect people, places, and communities
Our mission is to deliver quality, affordable transit services that link people, jobs and communities. Chicago Transit Authority employees keep nearly 1.7 million people in Chicago and 35 suburbs moving every weekday. The success of our transit system is a direct result of our skilled and dedicated workforce. Our employees keep Chicago moving. So can you. Join the CTA family by visiting our careers page at transitchicago.com/careers! For questions about our career opportunities or your application, email us at [email protected]. Not ready to apply? Join our Talent Network at https://transitchicago.jobs.net/join?joinpath=Exportablejoin.
Offices: 567 W. Lake St., Chicago, IL 60661, US
Based on 3735 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 26,827 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Albertsons Companies, Great Clips Inc., Starbucks, AutoZone, among others. Browse the listings above to see every active employer.
Yes — 1833 of the 26827 open customer service & support positions offer remote or hybrid work (690 remote, 1143 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
