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Customer Service Representative (Hybrid - Atlanta, GA )
Atlanta, Georgia, United States · Hybrid
Entry level
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Full-time
high school, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Prescription Insurance, Pet Insurance, Paid Time Off
Posted 9d ago
~36 hrs/week
Responsibilities
The Patient Services Representative manages front-office operations, including greeting patients, verifying insurance, and collecting payments. They also support clinic workflow and ensure compliance with healthcare regulatory requirements like HIPAA and OSHA.
Requirements
Candidates must have a high school diploma or equivalent, with a medical administrative assistant certificate considered a plus. At least one year of experience in a medical or healthcare setting is preferred, along with proficiency in EMR software.
Full job description
Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.
As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.
Why You'll Love Working Here:
LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
Paid Time Off & Holidays: Recharge and take care of yourself
401K with Company Match: Plan for your future
Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
Professional Growth: Leadership opportunities & professional development
Key Responsibilities:
Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines, and patient result trackers.
Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Additional responsibilities as needed.
Required Qualifications:
Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
Experience: 1+ year of experience in a medical office or healthcare setting preferred
Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
Team Player: A proactive, friendly, and patient-focused approach to service
At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!
Related keywords
Patient Services RepresentativeMedical ReceptionistUrgent CareFront-office OperationsInsurance VerificationBillingElectronic Medical RecordsEPICHIPAAOSHAHealthcareAdministrative AssistantPatient CareClinic WorkflowCustomer Service
Redefining the urgent care experience with our unique approach to patient-focused service and high-quality care.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Headquarters
Atlanta
LinkedIn followers
1,777
Piedmont Urgent Care by WellStreet is here to set the standard for patient service excellence in urgent care, becoming the provider and employer of choice in the communities we serve.
Offices: Atlanta, US
Health DiagnosticsHealth CareHome Health CarePrimary and Urgent Care
How much do Customer Service & Support jobs in Georgia pay?
Based on 1784 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 22,325 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1513 of the 22325 open customer service & support positions offer remote or hybrid work (808 remote, 705 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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