Customer Support Agent Credit Collections, Georgia Remote Overview As part of our Customer Support Team, you will be working with customers whose accounts are due on the agreed date, and accounts that have fallen into ar…
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Full-time
Annual leave, Bank holidays
Posted 8d ago
~40 hrs/week
Remote in Georgia, United States
Responsibilities
Manage inbound and outbound calls to assist customers with account arrears and negotiate affordable repayment plans. Maintain accurate records of customer interactions while ensuring compliance with regulatory standards and internal KPIs.
Requirements
Requires at least one year of experience in a customer-centric environment and collections or recoveries. Candidates must possess strong communication skills, attention to detail, and familiarity with FCA guidelines.
Full job description
Customer Support Agent
Credit Collections, Georgia Remote
Overview
As part of our Customer Support Team, you will be working with customers whose accounts are due on the agreed date, and accounts that have fallen into arrears. You will be responsible for managing inbound and outbound customer calls and will use your excellent listening and negotiation skills to help them get back to their contractual arrangements or find a repayment arrangement option that is affordable to their needs, that will help them to get back on track. Your passion for finding the right outcome every time, and your willingness to go the extra mile for our customers is paramount to success.
Key responsibilities
Process inbound calls from customers from all tranches of Recoveries and deal with these calls correctly and accurately with a high level of professionalism
Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements within affordable guidelines
Record all customer contact notes accurately on the system
Achieve affordable payment plans for customers to assist them and repatriate where possible
Accountable for reducing default and delinquency for all assigned accounts
Establish and maintain effective and cooperative working relationships with customers and colleagues alike.
Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business.
Meet defined department Quality Assurance metrics (KPIs, SLAs)
Work effectively as part of a team and individually
Maintain and develop positive department performance and conduct standards both personally and within a team at all times.
Assist and support other departments within the business to ensure a superb customer journey
Supply excellent feedback to Line Managers on a regular basis
11:00am - 9:00pm | Last working Friday of each month (LWF)
11:00am - 11:00pm | Last working day of each month (LWD)
Annual leave - 24 days + 17 days BH in line with Georgian law
Your skills & experience
Essential
1 year experience in a customer centric environment
1 year experience working in collections/recoveries
Financial services industry experience
Experience of working within the FCA guidelines
Knowledge and experience in dealing with vulnerable customers
Results-focused and customer satisfaction driven
Excellent verbal, written and numerical communication skills
Strong team player
Attention to detail and accuracy
Focus on quality customer service
Probing and Listening skills
Competent computer literate ability
Desired
Previous experience of working in a Consumer Credit environment
Basic knowledge of legal process/procedure (Small Claims)
About us
Ahoy there! We’re Evergreen Finance London! Founded in 2014, Evergreen Finance London ltd is a specialist UK-based consumer finance provider. With deep roots in data science, AI-driven decisioning, and regulatory compliance, our business has built a reputation for deploying ethical, tech-enabled lending products that meet modern consumer needs. Evergreen Finance London is the employer and strategic engine behind consumer fintech brands like Moneyboat. We empower brilliant people to build trusted, tech-enabled financial solutions that puts people first. Our focus is long-term value - for our teams, our users, and the industry.
We are authorised and regulated by the Financial Conduct Authority and uphold a renowned standard of compliance, across both direct lending and brokerage services.
Our brand Moneyboat, is a UK-based direct lender that provides consumers with short-term loans from £200 to £1,500. We know the value of flexibility, creativity, and innovation in today’s fintech space, and we work hard to create and deliver best-in-class experiences that support our customers and give them the confidence they need to live life to the full.
Vision, Mission & Values
Our vision, mission & values are what drive the amazing work we do. From the decisions we make to the actions we take, they form the foundations of Evergreen Finance London's brand & strategy.
Our vision describes our view of the world because of Evergreen Finance London. It's the way we want it to be and the reason we keep going, even if times might seem tough. Empowering Financial Confidence, with seamless, responsible, and innovative financial solutions.
When people have access to the financial resources and knowledge that are right for them, we know they can do great things. We exist to help them get access to a solution that's right for them, even when others might have refused to help.
Our core set of values are what we hold to be true, no matter what. We have four core values here at Evergreen Finance London, Accountability, Care, Diligence and Collaboration.
Our vision, mission, and values guide everything that we do. They're the fundamental "pillars" of our company that make us who we are, and help to ensure that anyone we interact with (internal or external) remembers Evergreen Finance London, what we do, and what we stand for.
UK authorised and regulated financial service provider
Industry
Financial Services
Company size
51-200 employees
Founded
2014
Headquarters
Poole
LinkedIn followers
2,304
Evergreen Finance London Limited have been developing speciality financial vehicles in the UK since 2014. As a data and AI driven company, we utilise the most advanced and innovative technology to facilitate the highest practices of consumer lending. Our flagship brand, moneyboat.co.uk offers short term, direct loans from £200 - £1500 for up to 6 months and practices industry-leading transparency, flexibility and responsible lending.
We are authorised and regulated by the Financial Conduct Authority and uphold a renowned standard of compliance, across both direct lending and brokerage services.
Founded by some of the leading world experts in data science and financial management, Evergreen Finance London invest aggressively in groundbreaking technology to assist and guide their expert underwriting software, online loan intelligence analytics and proactive compliance management.
We believe the key to successful Fintech growth and progression lies in the ability to put our customers' best interest at the forefront of our corporate model. We want to ensure always, that each individual is not only granted a fair and responsible financial option, but will return to us based on our transparency and trust.
Looking for a new, fresh career in finance - reach out to us at [email protected]
Offices: PO Box 33969, Poole, BH15 9EL, GB
FintechBusiness LoansPersonal LoansFCA Authorised Direct LenderUK Financeand Bridging LoansFinanceLendingFinancial Services
How much do Customer Service & Support jobs in Georgia pay?
Based on 1750 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 22,052 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1499 of the 22052 open customer service & support positions offer remote or hybrid work (790 remote, 709 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Georgia