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The Assistant Manager leads guest-facing operations including the front desk, concierge, and transportation to ensure a high-quality arrival experience. They are responsible for driving guest satisfaction, managing staff performance, and executing brand service strategies.
Requirements
Candidates must have a high school diploma and at least 2 years of customer-facing hospitality experience. A valid driver's license and a minimum of 4 years of driving experience are required.
Full job description
The Assistant Manager of Guest Services is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and/or resort services functions. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.
Heavily Discounted Hospitality Stays & the Company Perks Website
Tuition Assistance
Company Appreciation Platforms & Innovation Contests
Growth Opportunities & Stability
Excellent Company Culture
ESSENTIAL DUTIES AND TASKS:
Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases.
Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
Assist in adapting and executing predefined guest service strategies, standards, and programs through daily management practices within front desk, security, transportation, and/or resort services operations.
Development of PDPs, evaluation, and active coaching to develop Brandhearted guest-facing service delivery staff. Demonstrate a culture of learning and mentorship for continual performance development
Evaluate and recommend adjustments to staffing and performance targets. Manage department engagement plans, talent review and succession planning.
Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
Assist in the development of departmental budgets and allocation of resources to meet financial goals.
QUALIFICATIONS:
Demonstrated ability to anticipate, prevent, and solve complex problems, and deliver results in a fast-paced setting
Demonstrated professional verbal and written communication and presentation skills.
Novice-level mastery of Microsoft Office products.
Driving record must qualify to drive company-owned vehicles.
Must be at least 21 years of age with a valid driver’s license and a minimum of 4 years of driving experience.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED equivalent required. Four-year college degree preferred.
2 years of Front Desk Supervisory experience in a hotel or resort environment preferred
IHG experience is a plus
Strong people leadership experience
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Deliver the experience. Experience the difference.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1982
Headquarters
Orlando, Florida
LinkedIn followers
60,819
Grow with a Team That Creates Unforgettable Vacations -
Join one of our 24 resort teams across the U.S. and Mexico or explore opportunities at our Orlando corporate office or India Competency Center in Bengaluru. Wherever you work, you’ll be part of a team that cares about connection, supports your growth, and celebrates the difference you make every day.
Since 1982, our team has helped create memorable vacation experiences for owners and guests. But our story goes back even further—to 1952, when Kemmons Wilson founded the Holiday Inn® brand. Thirty years later, his vision continued with the opening of Orange Lake Resort in Kissimmee, Florida, now our flagship property.
In 2008, a strategic alliance between IHG® and Orange Lake Resorts led to the creation of the Holiday Inn Club Vacations® brand, marking a new chapter of growth, innovation and opportunity. Today, we’re focused on creating travel experiences that bring families closer together. Every role—from resort operations and sales to corporate and beyond— helps create experiences that feel easy, thoughtful, and centered around families.
And we’re still growing. As our resorts and offerings continue to expand, so do the opportunities to build a career with purpose. Here, you can go further, lead with courage, and help shape what’s next for Holiday Inn Club Vacations.
Offices: 9395 S John Young Pkwy, Orlando, Florida, US · 8505 Irlo Bronson Memorial Highway, Kissimmee, Florida 34747, US · 404 Historic Nature Trail, Gatlinburg, TN 37738, US · 3000 South Ocean Boulevard, Myrtle Beach, SC 29577, US · 3950 Koval Lane, Las Vegas, NV 89109, US
How much do Customer Service & Support jobs in Arizona pay?
Based on 1303 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $48k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 18,393 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Albertsons Companies, Great Clips Inc., Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1153 of the 18393 open customer service & support positions offer remote or hybrid work (514 remote, 639 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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