M&T BankWilmington, Delaware, United States · Hybrid
$113k–$189k/yr
About the Role We are seeking a proactive Senior UX Researcher to shape customer- and banker-facing experiences. This person will deliver actionable research that influences business decisions, drives innovation, and imp…
Skills: UX Research, Mixed-Methods Research, Usability Testing, Ethnography, Heuristic Evaluation
Washington, District of Columbia, United States · On-site
$95k–$138k/yr
Job Description WGL - Communications Specialist, Content Strategy Reporting to the Manager of Communications, the Communications Specialist for Content Strategy will be a key player in crafting a diverse range of content…
Skills: Content Strategy, Writing, Editing, Proofreading, Project Management
Washington, District of Columbia, United States · On-site
$73k–$83k/yr
Your Role The Studio Coordinator partners with both the Studio Director and Studio Leaders to collectively drive the operational success of business units within the Washington, D.C. office. We are looking for a partner …
Skills: Administrative Support, Calendar Management, Travel Arrangement, Expense Management, Microsoft Office
Washington, District of Columbia, United States · Hybrid
$249k–$289k/yr
Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their…
Skills: Consumer Product Design, User Research, Design Systems, Fintech Design, Product Thinking
Los Angeles, California, United States · On-site
$51k–$55k/yr
Responsibilities Who We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscri…
Skills: Audio Production, Audio Editing, Content Curation, Booking Talent, Research
Washington, District of Columbia, United States · On-site
$138k–$170k/yr
Responsibilities Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscr…
Skills: Technical Program Management, Roadmap Planning, Risk Management, Agile Methodologies, Systems Design
Washington, District of Columbia, United States · On-site
$85k–$100k/yr
Description Loch Harbour Group is seeking a Technical Editor SME to provide editorial quality assurance for communications, technical, and stakeholder-facing products. The role ensures content is accurate, clear, consist…
Skills: Technical Editing, Quality Assurance, Content Strategy, Section 508 Compliance, Editorial Judgment
Washington, District of Columbia, United States · On-site
$100/hr–$120/hr
Our Work: ParentsTogether is a cutting-edge nonprofit impact media organization that reaches 1 in 3 parents in the US with useful, relatable content that families love. We meet overwhelmed parents where they are with new…
Skills: Python, SQL, PowerBI, dbt, AWS
Washington, District of Columbia, United States · On-site
AV Technician - Junior Olympus Solutions, Inc. is seeking a Full-Time, highly motivated AV Technician - Junior with strong analytical and problem-solving abilities to join our fast-growing team to support the SEC Infrast…
Skills: AV/VTC Support, Microsoft Teams, Zoom, Live Broadcast Production, Post-production Editing
NBCUniversalWashington, District of Columbia, United States · Hybrid
$75k–$85k/yr
Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to l…
Skills: News Production, Script Writing, Editorial Judgment, Verbal Communication, Multitasking
Goleta, California, United States · Remote OK
$122k–$165k/yr
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to del…
Skills: Integrated Marketing Strategy, Go-To-Market Planning, Brand Marketing, Cross-functional Leadership, Agency Management
Washington, District of Columbia, United States · On-site
$85k–$100k/yr
The Atlantic is seeking a creative, fast-moving producer to help execute our video strategy, and reimagine what our award-winning journalism will look like beyond the pages of the magazine. This role will involve end-to-…
Skills: Video Production, Scripting, Filming, Video Editing, Social Media Strategy
Washington, District of Columbia, United States · On-site
Join the future of news We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovat…
Skills: Project Management, Content Strategy, Strategic Communications, Research, Stakeholder Management
Los Angeles, California, United States · Hybrid
$74k–$98k/yr
OVERVIEW OF THE COMPANY Fox News Media FOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer digital streaming services F…
Skills: Investigative Reporting, Breaking News, AP Style Writing, SEO, Digital Analytics
Washington, District of Columbia, United States · Hybrid
|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps| USA TODAY Co., Inc. is a diversified media company with expansiv…
Skills: National Security Reporting, World Affairs Reporting, Enterprise Journalism, Digital Storytelling, SEO
Washington, District of Columbia, United States · On-site
$58k–$65k/yr
The Daughters of the American Revolution (DAR) is seeking an eager collaborator to join our dedicated museum staff. Our Museum Specialist (Exhibit Preparator) will support the physical movement and installation of object…
Skills: Exhibit Installation, Art Handling, Object Storage Techniques, Mount Making, Packing and Shipping
Washington, District of Columbia, United States · On-site
$83k–$124k/yr
Join the future of news We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovat…
Skills: Guest Booking, Talent Relations, Editorial Judgment, Relationship Building, Digital Media Ecosystem
Menlo Park, California, United States · On-site
$449k–$472k/yr
Meta is seeking a Vice President of Content Studio to lead our in-house social within the Communications and Public Affairs Organization. This leader will be responsible for shaping and executing Meta's content strategy,…
Skills: Content Strategy, Creative Leadership, People Management, Media Production, Storytelling
Menlo Park, California, United States · On-site
$152k–$213k/yr
Meta’s Global Media Organization is seeking a Media Strategy and Planning Manager to lead the development and execution of innovative, data-driven media strategies supporting Meta’s Public Affairs priorities, globally. T…
Skills: Media Strategy, Public Affairs, Data-Driven Planning, Cross-Channel Media Expertise, Stakeholder Management
Washington, District of Columbia, United States · Hybrid
$50/hr–$54/hr
About Hite Consulting, Inc. Hite Consulting, Inc., is an 8(a) certified and economically disadvantaged woman owned and minority owned small business (EDWOSB) specializing in program management and operations, administrat…
Skills: Strategic Communications, Copy Editing, Content Development, Social Media Management, 508 Compliance
M&T Bank
Wilmington, Delaware, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior UX Researcher will design and execute primary research to understand user behaviors and motivations for both customer and banker-facing digital products. They will translate these insights into actionable recommendations to influence business decisions and drive continuous product innovation.
Requires a bachelor's degree and at least 5 years of related UX research experience, or a combination of education and experience. Candidates must be proficient in modern design tools and various generative and evaluative research methodologies.
We are seeking a proactive Senior UX Researcher to shape customer- and banker-facing experiences. This person will deliver actionable research that influences business decisions, drives innovation, and improves user experiences. The ideal candidate has experience researching digital products for both customer and employee audiences. You’ll collaborate with cross-functional teams to ensure our products are intuitive, inclusive, drive business value, and are aligned with real user needs.
Overview:
Creates deep understanding and empathy around user needs across product teams, including designers, product managers, and engineers. Designs and executes primary research to explore user behaviors and motivations through surveys, ethnography, in depth interviews, concept testing, stakeholder interviews, workshop facilitation, usability testing, and heuristic evaluations. Comfortable triangulating data across multiple sources, including voice of the customer, employee feedback, and behavioral data. Translates insights into actionable recommendations that inform the development of new products and features and drive continuous innovation of existing experiences. Delivers clear, compelling written, visual, and in-person presentations to support decision-making at all stages of product development.
Work Model & Office Locations:
This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:
345 Main Street, Buffalo, NY
115 Federal Street, Boston, MA
1 Light Street, Baltimore, MD
1350 I Street NW, Washington, DC
1100 North Market Street, Wilmington, DE
277 Park Avenue, New York, NY
850 Main Street, Bridgeport, CT
77 Pine Street, Burlington, VT
Primary Responsibilities:
Establish and evolve a consistent research discipline to generate deep insights into user interactions with modern financial products and strengthen understanding of current and prospective customers.
Drive definition of user problem statement and alignment around it
Confidently engages cross-functional teams through research practices, educating them throughout, and ensuring that findings are implemented.
Apply best practices and method excellence across generative and evaluative mixed-methods research.
Provide guidance and mentorship to others conducting research and apply appropriate rigor.
Guide design leads on clear disciplined prioritization decisions, deciding what research to take on vs. defer, with strong judgment on where to say no.
Employ a range of UX Research methodologies (e.g. surveys, ethnography, in depth interviews, concept testing, stakeholder interviews, workshop facilitation, usability testing, heuristic evaluations, etc.)
Perform sophisticated, rigorous analysis of research data with a point of view that shows salient patterns with frameworks and meaningful insights
Build and maintain a strong partnership with Market Research and analytics teams to leverage existing insights, stay aligned across scheduled research efforts and inform the Company’s overall understanding of user needs and expectations.
Communicate research results through effective storytelling, that drives changes in business or experience strategy and help definie a new vision for the future.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
At M&T Bank, user experience (UX) is at the forefront of how we create intuitive, innovative and visually appealing products that people love. The Sr UX Researcher strives to learn and understand our users’ needs, behaviors, and emotions to yield insights that inform product strategy and guide design of the experiences created. You will develop relationships and work closely with leaders in Product Management, Software Engineering, Marketing, and Business to solve complex challenges and craft powerful experiences that highlight our products’ unique capabilities and personalities.
Education and Experience Required:
Bachelor’s degree and a minimum of 5 years’ related experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ related experience
Background in the user experience researcher field, designing and conducting user research studies and applying design-thinking methodologies
Prior experience with innovative thinking, the value of research and working with stakeholders to deliver results
Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during product development processes
Experience dealing with ambiguity and leveraging design research as a means to bring clarity to abstract ideas
Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
Experience using modern design, prototyping and collaboration tools (e.g. Figma, UserTesting, Miro, Jira)
Experience interacting with various multi-disciplinary teams of professionals
Strong time management skills
Strong problem-solving skills
Strong critical thinking skills
Strong verbal and written communication skills
Strong collaboration skills
Education and Experience Preferred:
Minimum of a master’s degree in a related field
Experience in survey design, including working knowledge of statistics and experimental design
Experience in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of user research
Proficiency in industry best practices for desktop, mobile and web applications
Experience working with Product Managers, Product Designers and Product Marketers
Experience working in the financial industry
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Offices: 345 Main St., Buffalo, New York 14203, US · 1 Light St., Baltimore, Maryland 21202, US · 1100 N. Market St., Wilmington, DE 19801, US
Based on 696 listings with disclosed salaries, most creative & media jobs in Washington, DC pay between $55k–$160k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 903 open creative & media positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include American University Library, The Washington Post, Warner Bros. Discovery, Nexstar Media Group, Inc., Fox Television Stations, among others. Browse the listings above to see every active employer.
Yes — 444 of the 903 open creative & media positions offer remote or hybrid work (110 remote, 334 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
