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Cebu City, Central Visayas, Philippines · Remote OK
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Full-time
professional certificate
Posted 8d ago
~40 hrs/week
Responsibilities
The role involves performing deep technical support and root cause analysis to resolve complex issues within critical business systems. It also focuses on improving system reliability through automation, monitoring, and bridging the gap between customer impact and engineering teams.
Requirements
Candidates need 4-8+ years of experience in SRE, DevOps, or Platform Engineering with a strong background in Kubernetes, Linux, and cloud-native technologies. Experience with AI/ML and observability tools like Prometheus and Grafana is highly prioritized.
Full job description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Deep Technical Support & Root Cause Analysis - Handle complex customer issues, going deep into root cause analysis that spans customer configuration, product bugs, and underlying infrastructure. Proactive Reliability Improvement - Analyse patterns of customer issues, support cases, and outage impacts to identify systemic weaknesses. - Design and implement solutions, automation, or monitoring to prevent future occurrences (involving coding, configuration changes, or proposing architectural improvements). Bridging Customer Impact and Engineering - Act as a liaison between the customer-facing support teams and the core Support/Development teams. - Translate customer pain into technical requirements and SLOs, and explain technical constraints and incident impacts back to support teams. Improving Supportability - Develop tools, playbooks, and dashboards to help front-line support and diagnose and resolve issues more quickly. - Feedback into the product development lifecycle to ensure new features are designed with supportability and reliability in mind. Customer-Centric Service Level Objectives (SLOs) - Contribute to defining and refining SLOs to better reflect actual customer pain and perceived performance, not just server-side metrics. Incident Management & Postmortems - Participate in incident response, bringing a strong understanding of customer impact. - Contribute significantly to postmortems, ensuring preventative actions address both the technical root cause and the customer's experience. Proactive Customer Engagement (for Key Customers) - Engage with key customers to understand their critical workloads, review their architecture, and provide guidance on reliability best practices.
Experience & Qualifications Essential - 4–8+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Systems Engineering. - Experience supporting enterprise platforms. - Experience with cloud-native technologies and automation. - Experience with AI / ML Desirable - Certified Kubernetes Administrator (CKA) / Certified Kubernetes Application Developer (CKAD) - Google Professional Cloud DevOps Engineer - Google Professional Cloud Network Engineer / VMware Certified Professional - Network Virtualization (2V0-41.24) - Linux Foundation Certified System Administrator (LFCS) / Linux Foundation Certified IT Associate (LFCA) / Linux - ------- Professional Institute LPIC-3 Mixed Environments - Prometheus Certified Associate (PCA)
Required Technical Skills Infrastructure & Platforms Kubernetes (essential) Linux (high priority) Networking (high priority) Service Mesh Basics (Istio) (high priority) PKI (high priority) AI / ML (high priority) Google Compute Storage Technologies (optional) Observability & Monitoring Prometheus (high priority) Grafana (high priority) Loki (high priority) Splunk
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
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How many Consulting jobs are open in Cebu City, Philippines right now?
There are currently 93 open consulting positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Cebu City, Philippines?
Companies currently hiring include Accenture, UnitedHealth Group, CPC - Colder Products Company, EY, TTEC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Cebu City, Philippines?
Yes — 17 of the 93 open consulting positions offer remote or hybrid work (4 remote, 13 hybrid).
How do I apply for Consulting jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.