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Oversee the operational lifecycle of on-site consultants and manage resource planning across projects to ensure balanced workloads. Drive continuous process improvement and act as the primary interface between outreach teams and the procurement department.
Requires at least 5 years of professional experience in operations or resource planning, ideally within consultancies or the EU public sector. Strong organizational and communication skills are essential, with a preference for knowledge of Belgian employment legislation.
ICF Next is seeking an experienced and highly organised Resource and Operations Manager to support the effective running and continuous development of the Outreach department in Brussels.
This transversal role sits at the heart of the agency and combines operational oversight, resource planning, process improvement, and business support, with a particular focus on the management of consultants deployed on client premises.
You will play a key role in bringing structure to a complex environment, connecting stakeholders, and ensuring teams deliver high-quality work efficiently and collaboratively.
Oversee the full operational lifecycle of consultants deployed at client premises, including:
Recruitment support
Onboarding and integration
Role allocation and follow-up
Act as the main point of contact between:
On-site consultants
Internal teams
Client stakeholders
Ensure alignment on priorities, ways of working, and day-to-day operations
Manage administrative, financial, and compliance aspects, including:
Timesheets and reporting
Access requests and documentation
Internal and client compliance requirements
Anticipate staffing changes and operational risks to ensure continuity of service
Resolve operational issues and facilitate effective communication
Contribute to tender responses involving on-site staffing or operational management
Line manage two Operations Executives responsible for day-to-day coordination and account follow-up
Collaborate with team leads to plan and allocate resources across projects
Ensure balanced workload distribution across internal teams and external contributors
Monitor:
Workloads and capacity
Delivery timelines
Project interdependencies
Identify and address potential scheduling or capacity risks proactively
Support teams in adapting plans to evolving priorities and client needs
Drive continuous improvement by:
Streamlining processes
Enhancing collaboration tools and practices
Improving operational reporting and documentation
Develop and maintain:
Tools, trackers and templates
SharePoint spaces and collaboration frameworks
Support the identification and mobilisation of policy and communication experts
Act as the interface between Outreach teams and the procurement department
Support smooth and compliant collaboration with suppliers
Help resolve operational challenges linked to procurement processes
Ensure Outreach teams understand and follow procurement requirements and procedures
A good understanding of Belgian employment and social legislation is a strong advantage
Experience in recruitment and staffing processes, including onboarding and coordination
Background in operations, resource planning, or business support, ideally within:
Communication agencies
Consultancies
EU/public sector environments
Professional services
At least 5 years of relevant professional experience
Strong organisational skills with the ability to structure complex processes
Excellent stakeholder management and communication skills
Ability to work effectively with diverse stakeholders (teams, clients, suppliers, support functions)
Proactive, solutions-oriented mindset with strong problem-solving skills
Ability to anticipate risks and ensure smooth delivery
Comfortable working with:
Collaboration tools
Shared documentation systems
Planning and tracking tools
High attention to detail with a focus on quality and consistency
Fluency in English (additional European languages are an asset)
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At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Your global engagement and transformation partner.
We’re ICF Next, your strategic partner for engagement and transformation. Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond. From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
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