About Us We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source …
Skills: Service Contract Management, Customer Service, Mechanical Aptitude, MS Word, MS Excel
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THORPE DESIGN INC
Apprentice Fire Sprinkler Installer - Tract Homes
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$70k–$80k/yr
Full-time
bachelor degree
Medical Coverage, Dental Coverage, Vision Coverage, Health Savings Account, Flexible Spending Account, Life Insurance
Posted 34d ago
Apply by Jul 7
~40 hrs/week
Responsibilities
The specialist manages the service contract renewal process to ensure high customer retention and agreement margin goals. This includes conducting site surveys, leading renewal meetings, and documenting customer feedback to improve service performance.
Requirements
Candidates need a degree in Business Administration or equivalent experience and at least 3 years of customer service experience. Strong mechanical aptitude, proficiency in MS Office, and a valid driver's license are required.
Full job description
About Us
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.
Job Summary
The Service Contracts Specialist will be responsible for the service contract renewal process. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our existing service contract base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.
Essential Duties & Responsibilities
Active management of service contract renewal processes to include obtaining PO’s, contract performance management, and determine renewal increase percents needed to maintain agreement margin goals.• Maintain a list of all maintenance contracts for the local branch.• Begin the renewal process for maintenance contract renewals 90 days before expiration.• Lead a contract renewal meeting with the service operations team and the sales account manager, if applicable.• Contact the customer to discuss the contract renewal a minimum of 60 days before the expiration date.• Interview the customer and document the reasons for all cancelations.• Participate in all new maintenance contract kickoff meetings.• Meet with current maintenance contract customers to gain insight into our service performance. Document customer responses and issues from these visits.• Perform site surveys, interviews, and other checks to ensure our quality of service.• Present new technology and enhanced PM services when appropriate. • Report all findings, customer opinions, pictures, and results to branch leadership.• Perform other duties as assigned.
Qualifications
Degree in Business Administration or equivalent experience. • 3+ years of customer service experience required.• Advanced MS Word, Excel, Outlook, and PowerPoint skills• Must have demonstrated strong mechanical aptitude.• Must have strong verbal and listening communication skills.• Experience working independently at customer sites preferred. • The ability to solve problems and act with appropriate urgency.• Valid driver’s license required.
#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
Compensation Range: $70,304 - $80,000 per year
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Based on 4971 listings with disclosed salaries, most construction jobs in California pay between $80k–$183k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in California right now?
There are currently 10,969 open construction positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in California?
Companies currently hiring include AECOM, Lowe's Companies, Inc., Mesa Energy Systems Inc, BKF Engineers, Luxury Bath, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in California?
Yes — 1761 of the 10969 open construction positions offer remote or hybrid work (289 remote, 1472 hybrid).
How do I apply for Construction jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.