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Full-time
high school, associate degree, bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
The coordinator acts as a liaison between patients, families, and care teams to resolve complaints and grievances. They participate in care conferences and committees to promote a culture of service excellence and patient-centered care.
Requirements
Candidates must have a combination of education and customer service experience, ranging from a high school diploma with 5 years to a bachelor's degree with 1 year. Required clearances include Act 31, 33, 34, and FBI background checks.
Full job description
The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care.
Responsibilities:
Participate on committees related to family-centered care or service excellence.
Assist volunteer activities associated with the Patient Representative function.
Carry out requirements of complaint management policy and procedure.
Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
Accurately document and report accounts of problems and activities on behalf of patients and families.
Schedule: Monday-Friday, 8AM-4PM. Travel may be required to UPMC Greene at times.
Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.
Ability to command resources, influence peers and multi-task.
Understand and apply quality improvement principles.
Excellent written and verbal communication and organizational skills.
Strong computer skills and ability to work independently.
Licensure, Certifications, and Clearances:
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
Patient CareHealth Insuranceand International and Commercial ServicesInformation TechnologyDocument ManagementHealth CareHospitalConsultingLegal TechBiotechnology
How many Administrative jobs are open in Washington, PA right now?
There are currently 45 open administrative positions in Washington, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Washington, PA?
Companies currently hiring include UPMC, Circle K, MAC.BID, Allegheny Health Network, Community Bank, N.A., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Washington, PA?
Yes — 5 of the 45 open administrative positions offer remote or hybrid work (3 remote, 2 hybrid).
How do I apply for Administrative jobs in Washington, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.