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HR Solutions Services Associate III - Mandarin Bilingual
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Improves participant decision-making process by advising participants on plan provisions. Responds to client-specific inquiries, including telephone and web correspondence. Completes transactions related to customer inqu…
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Customer Experience Associate III - Healthcare Insurance
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Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent…
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The Client Administration department is comprised of three groups: Client Reporting, Client Services and Information Management and Lux Fund Services. Client Reporting is responsible for preparing reporting packages for …
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Full-time
Posted 13d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The associate will advise participants on plan provisions and respond to client inquiries via telephone and web correspondence. They are responsible for documenting calls in the case management system and ensuring all transactions meet timeliness and accuracy standards.
Requirements
Candidates must be able to adhere to call center metrics and follow established procedures for participant guidance. The role requires the ability to manage transactions with limited supervision and escalate issues when necessary.
Full job description
Improves participant decision-making process by advising participants on plan provisions.
Responds to client-specific inquiries, including telephone and web correspondence.
Completes transactions related to customer inquiries with limited supervision.
Meets timeliness and accuracy standards.
Documents calls by creating detailed notes in the case management system.
Completes callbacks in a timely manner and escalates as appropriate.
Adheres to call center metrics and guidelines within established procedures.
Explains the appropriate participant forms and provides guidance on completion.
Performs other duties as assigned.
Complies with all policies and standards.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.
Learn more at www.conduent.com
Offices: 100 Campus Dr, Florham Park, New Jersey 07932, US · Avenida Maria Coelho Aguiar, 215, Sao Paulo, SP 05805-000, BR · 101 Yorkshire Blvd, Lexington, KY 40509, US · 40, Bengaluru, Karnataka 560066, IN · ulica Gdanska 47/49, Lodz, LD 90-729, PL
Business Process SolutionsHealthcarePayments and EligibilityTransportationCustomer Experience Managementand Human Capital SolutionsInformation TechnologyService IndustryHealth CareBusiness Development
How many Administrative jobs are open in Pasay, Philippines right now?
There are currently 124 open administrative positions in Pasay, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Pasay, Philippines?
Companies currently hiring include Conduent, Vestas, EXL, Infinit-O, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Pasay, Philippines?
Yes — 17 of the 124 open administrative positions offer remote or hybrid work (2 remote, 15 hybrid).
How do I apply for Administrative jobs in Pasay, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.