National Accounts, Client Services Operations Administrator
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Mid level
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Client management, Customer service, Project management, Conflict resolution, Communication
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National Accounts, Client Services Operations Administrator
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Full-time
high school, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Disability insurance, Life insurance, 401(k) retirement plan
Posted 11d ago
~40 hrs/week
Remote in Harrisburg, Pennsylvania, United States
Responsibilities
The administrator manages inbound and outbound customer inquiries while establishing service standards and implementing process improvements. They collaborate with internal departments and field teams to resolve complex administrative issues and ensure high levels of customer satisfaction.
Requirements
Candidates must have a high school diploma or equivalent and 3-5 years of client management experience. Strong communication, project management, and conflict resolution skills are required, along with the ability to learn new business software.
Full job description
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
What do our National Accounts, Client Services Operations Administrators do?
Manages all activities associated with inbound/outbound customer inquiries, including developing and implementing policies and procedures on the flow of information for clients assigned. Establishes and implements performance/service standards. Ensures productivity meets or exceeds service and quality standards. Establishes and maintains industry relations. Provides coaching and mentoring to Client Service Administrators.
Responsibilities include, but are not limited to:
Communication regarding assigned accounts to field and our subcontractors
Owns the communication of requested process improvements from assigned customers
Escalates customers' issues to an appropriate level within the company as needed
Resolves customers' pain points of clients
Proactively looks for failure/potential failure, correcting them before the customers notice
Work schedule may be 40+ hours per week and may include working on weekends as needed.
Builds expertise in assigned verticals.
Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction.
What do you need?
High school diploma or equivalent required
College degree preferred but equivalent work experience is acceptable
3-5 years client management experience
Experience working in sales and billing is helpful
Must have and express a sense of urgency when dealing with client and partner concerns
Strategic and innovative thinking skills
Experience in project management, project or peer leadership, customer service, and conflict resolution
Strong written and verbal communication skills
Organizational and project management skills
Ability to multitask
Detail-oriented
Ability to learn new business unit software programs as needed
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click hereto read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
The Rentokil and Terminix family of brands have come together to form the world’s leading pest control company. With our shared vision, we’ll be expanding our products, services, and technology. And with our combined resources, we’ll do more to power innovation and develop sustainable solutions for our planet.
It’s all part of our commitment to putting you first and delivering the highest level of comfort and peace of mind to families, businesses and local communities around the corner and around the globe.
This page is intended for corporate updates. To see brand specific content, visit our affiliated pages.
How many Administrative jobs are open in Harrisburg, PA right now?
There are currently 298 open administrative positions in Harrisburg, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Harrisburg, PA?
Companies currently hiring include UPMC, AAA Central Penn, Dauphin County, Hamilton Health Center, West Shore Home, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Harrisburg, PA?
Yes — 52 of the 298 open administrative positions offer remote or hybrid work (22 remote, 30 hybrid).
How do I apply for Administrative jobs in Harrisburg, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.