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Skills: Customer Service, Account Recovery, Call Center Operations, Problem Solving, Communication
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$20/hr
Full-time
high school
Paid Training, Paid Time Off, Tuition Reimbursement, Comprehensive Benefits Package
Posted 11h ago
~40 hrs/week
Remote in Atlanta, Georgia, United States, Columbus, Ohio, United States, Phoenix, Arizona, United States, Raleigh, North Carolina, United States
Responsibilities
The Account Recovery Specialist supports customers with early-stage account recovery by addressing payment questions, due dates, and repayment options. They are responsible for documenting account updates accurately and maintaining professional, empathetic communication in a high-volume contact center environment.
Requirements
Candidates must have a High School Diploma or GED and at least one year of experience in a high-volume call center. Additionally, applicants must demonstrate proven remote work experience and the ability to maintain performance standards from a home office.
Full job description
About defi SOLUTIONS:
defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.
What is in it for You?
Paid Training
Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
Tuition Reimbursement
Day One - Comprehensive Benefits Package
We encourage your individual growth and look to promote within!
Position Summary
The Account Recovery Specialist is responsible for supporting customers through early-stage account recovery while delivering a professional, respectful, and solutions-focused customer experience. This role involves assisting customers with account questions, payment support, due dates, payoff information, account updates, and repayment options.
This position is ideal for someone who enjoys problem-solving, communicating with customers, working in a fast-paced contact center environment, and helping customers identify options to bring their accounts current.
Duties and Responsibilities
Provide customer support for payment questions, due dates, payoff information, and account updates.
Process ACH requests and provide accurate payoff quotes.
Assist customers with early-stage account recovery for accounts 1–45 days past due.
Discuss repayment options and help set up payment arrangements when appropriate.
Review account information and document updates accurately.
Use skip tracing tools to locate and update customer information.
Maintain professionalism, empathy, and compliance during all customer interactions.
Meet quality, adherence, and efficiency expectations in a high-volume contact center environment.
Required Qualifications:
High School Diploma or GED
Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely
State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.
Preferred Qualifications
Previous experience in customer service, call center, collections, banking, finance, billing, retail management, or account support
Experience working with customers in sensitive or high-stress situations
Ability to remain calm, professional, and solutions-focused
Strong attendance, reliability, and productivity history
Experience meeting performance metrics in a contact center environment
Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
Market leader in end-to-end SaaS loan origination and servicing solutions.
Industry
Financial Services
Company size
501-1,000 employees
Founded
2012
Headquarters
Westlake, Texas
LinkedIn followers
14,419
Total funding
$56M
defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing and managed servicing solutions.
Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America.
We have more than three decades of experience helping lenders reduce time-to-market, streamline operations and customize lending processes with proven, scalable performance.
Offices: 1500 Solana Blvd, 6400, Westlake, Texas 76262, US · 1000 Continental Drive, Suite 500, King of Prussia, PA 19406, US · 6400 Main Street, 200, Amherst, NY 14221, US
Quick implementation in the timeframe you defineCollateral-agnostic loan originationloan servicinganalytics and reportingSolutions for lenders of all process types and complexitiesFinance companiesbankscredit unions or all sizesCovering the United States and CanadaImproving the lending experience for lenders and their clients and members
How many Finance & Accounting jobs are open in Harrisburg, PA right now?
There are currently 176 open finance & accounting positions in Harrisburg, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Harrisburg, PA?
Companies currently hiring include AAA Central Penn, PSECU, H&R Block, Mid Penn Bank, Pennsylvania Housing Finance Agency, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Harrisburg, PA?
Yes — 59 of the 176 open finance & accounting positions offer remote or hybrid work (22 remote, 37 hybrid).
How do I apply for Finance & Accounting jobs in Harrisburg, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.