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Full-time
high school
Posted 38d ago
Apply by Aug 6
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for providing efficient and courteous service to guests during check-in, throughout their stay, and at checkout. They must also manage administrative tasks such as cash handling, room reservations, and maintaining accurate guest records.
Requirements
Candidates must have a high school diploma or equivalent and possess basic computer skills. Previous experience in a hotel or customer service environment is preferred, along with strong communication and multitasking abilities.
Full job description
Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Related keywords
Front DeskHospitalityGuest ServicesCheck-inCheckoutCash HandlingReservationsCustomer ServiceProperty ManagementHotel OperationsEmergency ProceduresData VerificationCommunicationMultitaskingProfessionalism
Named the No. 1 Hotel in Texas by Condé Nast Traveler’s Readers’ Choice Awards in 2024
Industry
Hospitality
Company size
51-200 employees
Founded
2023
Headquarters
Fort Worth, Texas
LinkedIn followers
2,403
Named the No. 1 Hotel in Texas by Condé Nast Traveler’s Readers’ Choice Awards in 2024, The Crescent Hotel mirrors the unique history, diversity and character of the city, and offers luxury amenities and unmatched refinement in every detail. Located at the crossroads of downtown, the world-renowned Cultural District and surrounding historic neighborhoods, The Crescent Hotel is an extension of these unique areas, serving as the new social center of Fort Worth.
Offices: 3300 Camp Bowie Blvd, Fort Worth, Texas 76107, US
How many Administrative jobs are open in Fort Worth, TX right now?
There are currently 1,295 open administrative positions in Fort Worth, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Fort Worth, TX?
Companies currently hiring include Cook Children's Health Care System, University of North Texas System, Bank of America, Texas Health Resources, Hotel Drover, Autograph Collection, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Fort Worth, TX?
Yes — 148 of the 1295 open administrative positions offer remote or hybrid work (54 remote, 94 hybrid).
How do I apply for Administrative jobs in Fort Worth, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.