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Supervisor, Front Desk - Courtyard Fort Worth at Alliance
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Full-time
Posted 12d ago
~40 hrs/week
Responsibilities
The Front Desk Supervisor oversees daily front desk operations and assists the manager with training, coaching, and service oversight. They also perform standard front desk agent duties, including guest check-ins, check-outs, and resolving guest concerns.
Requirements
Candidates should have prior front desk experience in a luxury or boutique hotel, with supervisory experience preferred. Strong communication, problem-solving skills, and the ability to work flexible shifts including weekends and holidays are required.
Full job description
Why Work at Homewood Suites Mission Valley?
Homewood Suites San Diego Mission Valley/Zoo is a welcoming, team-focused place to grow your hospitality career. Our Curators enjoy a relaxed, supportive environment where having fun with guests is part of the job. With guest offerings like complimentary breakfast, evening socials, and a modern setting, it’s a great spot to build meaningful connections and enjoy each workday.
FRONT DESK SUPERVISOR
DEPARTMENT: Front Office REPORTS TO: Front Desk Manager STATUS: Non-Exempt
POSITION SUMMARY The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties. This non-exempt role assists with training, coaching, and service oversight but does not carry full managerial responsibility. The Front Desk Supervisor leads by example, ensures service standards are upheld and aligned with Coury Hospitality’s culture of service excellence, integrity, and authentic hospitality.
PRIMARY JOB DUTIES
Supervise front desk operations during assigned shifts to ensure smooth guest service
Perform all Front Desk Agent duties, including check-in, check-out, and guest communication
Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members
Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed
Support scheduling coverage, shift assignments, and break coordination as directed
Ensure adherence to front desk procedures, cash-handling policies, and service standards
Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts
Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed
Monitor lobby and front desk presentation, ensuring a polished and professional environment
Assist with daily reports, audits, and operational checklists
Communicate effectively with housekeeping, bell services, and maintenance to support guest needs
Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities
Follow all hotel security, privacy, safety, and emergency procedures
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
KNOWLEDGE, SKILLS AND ABILITIES
Prior front desk experience in a luxury or boutique hotel, supervisory experience preferred
Strong communication and interpersonal skills
Ability to lead by example while remaining hands-on in daily operations
Strong problem-solving skills and attention to detail
Ability to multitask in a fast-paced environment
Strong working knowledge of property management systems
Professional appearance and service-oriented demeanor
Ability to work collaboratively with management and team members
Flexibility to work weekends, holidays, and varying shifts
PHYSICAL DEMANDS
Ability to stand for extended periods
Ability to use computers, phones, and standard office equipment
Ability to move throughout the property as needed
Must wear required personal protective equipment per job responsibilities
This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.
Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.
We passionately create Unmatched Moments for guests and locals.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Grapevine, Texas
LinkedIn followers
20,234
For nearly 40 years, Coury Hospitality has been shaping places with purpose. We curate Unmatched Moments across distinctive hotels, restaurants, and bars by blending thoughtful design, intuitive service, and an unwavering attention to detail.
With deep expertise in the design, development, and operation of boutique hospitality experiences, we bring visions to life and create environments that invite connection, celebration, and return visits. When it comes to crafting memorable settings and meaningful experiences, Coury Hospitality delivers every time.
Offices: 1785 SH-26 W, Suite 150, Grapevine, Texas 76051, US
How many Administrative jobs are open in Fort Worth, TX right now?
There are currently 1,284 open administrative positions in Fort Worth, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Fort Worth, TX?
Companies currently hiring include Cook Children's Health Care System, University of North Texas System, Bank of America, Texas Health Resources, Hotel Drover, Autograph Collection, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Fort Worth, TX?
Yes — 151 of the 1284 open administrative positions offer remote or hybrid work (56 remote, 95 hybrid).
How do I apply for Administrative jobs in Fort Worth, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.