As a global leader in radiation safety, detection and measurement, Mirion Technologies is advancing radiation safety through innovative technologies and solutions. The basic function of the Customer Support Specialist I …
Skills: Customer Support, Data Entry, Communication, Multi-tasking, Interpersonal Skills
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Fort Worth, Texas, United States · On-site
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Full-time
high school
Posted 11d ago
~40 hrs/week
Responsibilities
The Customer Support Specialist I is responsible for responding to customer inquiries via phone, chat, and email while managing access requests and account updates. They also support internal workflows by preparing documents, generating reports, and maintaining accurate training records.
Requirements
Candidates must possess a high school diploma or higher and have 0-2 years of experience in customer or administrative support. Proficiency in Microsoft Office suite and strong verbal and written communication skills are required.
Full job description
As a global leader in radiation safety, detection and measurement, Mirion Technologies is advancing radiation safety through innovative technologies and solutions.
The basic function of the Customer Support Specialist I is to support Certrec customers and internal staff by responding to inquiries, managing access-related requests, assisting with document and workflow tasks, and ensuring timely and accurate processing of customer support activities. The Customer Support Specialist I reports to the Customer Support & Data Services Manager and works closely with team members to deliver high-quality service and operational support. It is expected that the Customer Support Specialist I will support in the following areas:
Providing timely support through phone, chat, and email interactions
Processing access requests and account-related updates
Supporting internal workflows and document preparation needs
Assisting with reporting, data entry, and content updates as assigned
DUTIES AND RESPONSIBILITIES
The essential functions of the Customer Support Specialist I include, but are not limited to:
Greeting visitors by answering the door and assisting them as needed.
Answer all incoming phone calls and provide direct support to callers.
Respond to customers through Live Chat, addressing questions and resolving issues in real time.
Process access-related requests, including unlocking accounts and completing re-verification steps for internal applications.
Review and respond to contact requests submitted through Certrec.com.
Generate reports for internal teams and external clients.
Support TaktixWF operations, including formatting and preparing proposals, résumés, contracts, and letters for internal use.
Create CATS Groups as needed to support workflows.
Assist with guideline workflows, ensuring documents and tasks move through the proper steps.
Research and resolve email delivery issues, including reviewing bounce-back reports and documenting corrective actions.
Support Certrec Academy and CIMS updates, including correcting outdated references in training materials.
Review and respond to CertrecTV feedback emails, documenting issues or addressing needs directly.
Manage file transfer and document-sharing sites used for client and internal exchanges.
Process and archive training records to maintain accurate documentation.
Update RegSource email subscriptions in Amazon WorkMail as needed.
Monitor and manage the Support shared inbox, creating and assigning customer support tickets.
Perform other duties as assigned to support customer service and operational needs.
Skills, Knowledge, and Abilities
Communication Skills: Ability to clearly communicate verbally and in writing in English.
Multi-tasking: Ability to manage multiple assignments simultaneously in a fast-paced environment.
Interpersonal Skills: Team player with the ability to interface effectively with internal staff and clients.
Computers & Software: Basic working knowledge of Microsoft Excel, Outlook, and Word, along with the ability to learn company systems and web-based tools.
Must be able to work independently with some oversight or within a team environment.
Education
Required:
A high school diploma or higher.
Experience
Required:
0–2 years of experience in customer support, administrative support, or related activities.
Physical Requirements
Ability to remain in a stationary position for long periods while working at a computer.
Ability to operate a computer and other standard office equipment.
Ability to occasionally move about the office as needed, if working on site.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mirion (NYSE: MIR) is a global leader in radiation safety, science and medicine, with a diverse portfolio of products and services that protects people and the planet from the harmful effects of ionizing radiation and accelerates innovation across a diversity of end markets. The Mirion Technologies group provides proven radiation safety technologies that operate with the highest levels of precision – from R&D labs, to critical nuclear facilities, and on the front lines. The Mirion Medical group solutions enhance the delivery and ensure the safety of healthcare, powering the fields of Nuclear Medicine, Radiation Therapy QA, Occupational Dosimetry, and Diagnostic Imaging. In collaboration with our customers, Mirion empowers innovations that deliver vital protection and harness the transformative potential of ionizing radiation to shape our future world.
Beware of Scammers Posing as Mirion
Please be wary of potential job scams or suspicious recruitment activities by individuals posing as Mirion recruiters or employees. If you suspect that a job offer from Mirion might be fraudulent or that the recruiter is not genuine, please verify by checking for the posting on the official Mirion Careers sites. Visit mirion.com/careers for further details.
Offices: 1236 Menlo Dr NW, Suite C, Atlanta, Georgia 30318, US · 3000 Executive Parkway, Suite 222, San Ramon, California 94583, US · 21 rue Christophe Colomb, Fussy, 18110, FR · 2652 McGaw Avenue, Irvine, California 92614, US · 315 Daniel Zenker Drive, 200 IST Center, Horseheads, New York 14845, US
How many Administrative jobs are open in Fort Worth, TX right now?
There are currently 1,284 open administrative positions in Fort Worth, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Fort Worth, TX?
Companies currently hiring include Cook Children's Health Care System, University of North Texas System, Bank of America, Texas Health Resources, Hotel Drover, Autograph Collection, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Fort Worth, TX?
Yes — 151 of the 1284 open administrative positions offer remote or hybrid work (56 remote, 95 hybrid).
How do I apply for Administrative jobs in Fort Worth, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.