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$102k–$123k/yr
Full-time
bachelor degree
Posted 64d ago
~40 hrs/week
Responsibilities
Oversee day-to-day operational functions of the Agency with Choice program, including caregiver onboarding and member admissions. Lead and develop service coordination teams while monitoring key performance metrics to drive operational efficiency.
Requirements
Requires 2-5+ years of customer service or operations management experience and proficiency with Microsoft Office and CRM systems. A bachelor's degree is preferred, and bilingual Spanish skills are a plus.
Full job description
Who We Are
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Work with Purpose. Make a Real Impact.
At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE
The Operations Manager is responsible for supporting company growth and operational excellence within the Agency with Choice (AWC) program through effective leadership, process management, and cross-functional collaboration. This role oversees day-to-day operational functions including caregiver onboarding, member admissions, service coordination, and program compliance while driving continuous improvement and operational efficiency across the region. The Manager, Operations-AWC leads and develops service coordination teams, monitors key operational metrics, and partners with internal and external stakeholders to support program growth, quality outcomes, and an exceptional customer experience.
Primary Responsibilities
Oversee day-to-day operational functions of the Agency with Choice (AWC) program
Manage operational workflows from referral, onboarding, and admissions through ongoing service coordination for both health plan members and caregivers
Identify operational inefficiencies and collaborate with leadership to streamline workflows and improve scalability
Develop, implement, and maintain operational processes and standard operating procedures while ensuring compliance with company, contractual, federal, state, and local requirements
Monitor operational performance metrics including admissions, caregiver onboarding, utilization, quality measures, and leading/lagging KPIs to drive action planning and accountability
Lead, coach, train, and develop AWC operations and service coordination team members while fostering a culture of accountability and continuous improvement
Conduct routine employee performance evaluations and provide ongoing feedback, coaching, and recognition
Collaborate cross-functionally with Accounting, Operations, Community Engagement, and other internal teams to support service quality, growth initiatives, and reduction of program write-offs
Partner with stakeholders to support risk mitigation planning related to escalations, incidents, or high-liability cases
Maintain effective communication with internal teams, external partners, health plans, and community stakeholders
Uphold HIPAA compliance and maintain confidentiality of protected health information
Support organizational culture by promoting open communication, collaboration, and positive team engagement
This is a hybrid position, coming into the El Segundo office 1x per month.
WHAT YOU BRING TO THE TABLE
Qualifications
Bachelor’s degree preferred, ideally in Business Administration, Operations Management, or a related field
2–5+ years of customer service or operations management experience
Bilingual Spanish preferred
Experience leading or coaching teams in fast-paced operational environments
Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Access
Experience using Salesforce or other CRM systems preferred
Strong strategic thinking, decision-making, and problem-solving abilities
Ability to work independently while managing multiple priorities and deadlines
Strong verbal and written communication skills with the ability to effectively communicate with internal and external stakeholders
Must maintain reliable internet service for hybrid work environment
Skills
Team leadership, coaching, and employee development
Operational management and workflow optimization
Strategic planning and process improvement
Data analysis and performance monitoring
Customer service and relationship management
Cross-functional collaboration and communication
Problem-solving and critical thinking
Attention to detail and organizational skills
Time management in fast-paced environments
Sound judgment and decision-making
Goal setting and accountability management
WHAT WE BRING TO THE TABLE
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
Impacting people's lives by making a difference everyday.
Industry
Home Health Care Services
Company size
10,001+ employees
Founded
2008
Headquarters
El Segundo, CA
LinkedIn followers
25,871
24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive impact in people's lives every day. Since 2008, we have delivered high-quality and personalized caregiving services to individuals of all ages and abilities. Today, we provide caregiving services to more than 16,000 clients and employs more than 16,000 caregivers across California. Our commitment to excellence has designated us as one of FORTUNE's Best Workplaces since 2018, and we continue to strive for excellence in all that we do.
Offices: 200 N Sepulveda Ste 300, El Segundo, CA 90245, US
Personal care services (bathinggroomingdressingtoileting)homemaking assistancelight housekeepingmedication remindersand transportationHealth CareHome Health Care
How many Administrative jobs are open in El Segundo, CA right now?
There are currently 178 open administrative positions in El Segundo, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in El Segundo, CA?
Companies currently hiring include Behavior Frontiers, Mattel, Inc., 24 Hour Home Care, Faraday Future, CHAOS Industries, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in El Segundo, CA?
Yes — 32 of the 178 open administrative positions offer remote or hybrid work (11 remote, 21 hybrid).
How do I apply for Administrative jobs in El Segundo, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.