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Part-time
Posted 26d ago
~40 hrs/week
Remote in Texas, United States
Responsibilities
The Intake Specialist serves as the primary point of contact for individuals contacting partner law firms. Responsibilities include evaluating and qualifying incoming inquiries while providing compassionate customer care and managing the onboarding process.
Requirements
Candidates must reside in Texas and possess prior experience in customer service, call centers, sales, or hospitality. Technical requirements include a high-speed wired internet connection, a Windows 11 PC, and a minimum typing speed of 35 WPM.
At Alert Communications, we provide around the clock live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide.
Our Legal Intake Specialists serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care and ensuring a smooth, professional onboarding process from the very first call.
Requirements:
Location: Must reside in Texas.
Availability: Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays.
Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
Technical Skills: Proficiency using computers and multiple screens/systems.
Typing Speed: Minimum of 35 WPM.
Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively.
Being Bilingual (Spanish and English) is a plus!
Tech/Internet Requirements:
This is a remote position that requires dedicated home setup.
Internet Connection: High speed Fiber or Cable internet only (no satellite, DSL or WiFi).
Speed: Minimum 15 Mbps upload/5 Mbps download.
Hardwired Connection: Must use a direct Ethernet cable connection to your modem/outer.
You must have a PC/Laptop (Windows 11 or higher) and a wired USB headset. (No Apple/Macbooks/Tablets)
Wired USB headset with a mic
About Us: With over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business.
Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Elevating Legal Intake & Retainer Processes For Law Firms
Industry
Legal Services
Company size
201-500 employees
Founded
1965
Headquarters
Camarillo, CA
LinkedIn followers
1,307
Alert Communications is your legal intake and retainer expert—helping law firms maximize ROI by converting more leads into signed clients. We offer 24/7/365 call answering with a powerful combination of live agents and AI-driven technology to ensure every lead is answered quickly and accurately. Our bilingual team handles intake using customized scripts and lead qualification to capture every lead, identify high-value opportunities, and drive conversions. With over 60 years of experience, we help law firms grow faster and more efficiently.
Offices: 3601 Calle Tecate, Camarillo, CA 93012, US
How many Administrative jobs are open in El Paso, TX right now?
There are currently 561 open administrative positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in El Paso, TX?
Companies currently hiring include Tenet Healthcare, El Paso Children's Hospital, DATAMARK, Inc., ADP, Envolve LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in El Paso, TX?
Yes — 65 of the 561 open administrative positions offer remote or hybrid work (29 remote, 36 hybrid).
How do I apply for Administrative jobs in El Paso, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.