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Full-time
bachelor degree
Posted 30d ago
~40 hrs/week
Responsibilities
Serve as the primary on-site IT contact in Dallas, providing hands-on support to employees and executives. Coordinate with the Managed Service Provider (MSP) and external vendors to ensure reliable IT service delivery and hardware lifecycle management.
Requirements
Requires 3+ years of experience in IT support or operations with a strong proficiency in Microsoft 365 and Windows environments. A bachelor's degree is preferred, along with strong organizational and communication skills for vendor and executive coordination.
Full job description
Dalfen Industrial is currently seeking a Help Desk Analyst and IT Coordinator to support the company’s technology operations and serve as the primary on-site point of contact between employees, leadership, and external technology providers. Based in Dallas, this role will provide hands-on technology support, coordinate with the company’s Managed Service Provider (MSP), coordinate with technology vendors and service providers, and help ensure IT services are reliable, responsive, and aligned with business needs. The Help Desk Analyst and IT Coordinator will report to the Chief Technology Officer.
Dalfen’s MSP will own core IT delivery, including Level 1 support, Level 2 support, systems engineering, infrastructure, networking, and security. This role will focus on local support, coordination, follow-up, escalation, onboarding/offboarding, hardware lifecycle activities, and vendor accountability.
Position Responsibilities
Serve as the primary on-site IT resource for the Dallas office, providing hands-on support to employees, executives, and business leaders.
Act as the internal liaison between Dalfen and its Managed Service Provider, ensuring issues are properly submitted, tracked, escalated, and resolved.
Help reinforce the ticketing process so routine support issues are routed through the MSP while urgent, VIP, or business-critical issues receive immediate attention.
Monitor support tickets, service levels, and outstanding technology issues to ensure timely resolution and strong follow-through.
Hold external IT vendors and service providers accountable for responsiveness, communication, ownership, and quality of service.
Provide user support for laptops, desktops, monitors, docking stations, mobile devices, printers, Microsoft 365, Teams, Outlook, MFA, and other business applications.
Support executive and VIP users with urgent technology needs while maintaining professionalism and discretion.
Coordinate hardware lifecycle management, including laptop procurement, deployment, inventory tracking, replacements, repairs, device refreshes, and equipment returns.
Manage employee onboarding and offboarding technology processes, including device setup, system access, application permissions, account coordination, and equipment coordination.
Work with the MSP to coordinate laptop imaging, Windows OS image validation, required application setup, device testing, and deployment readiness.
Coordinate SaaS applications, Microsoft 365 access, user permissions, and technology service requests with internal teams and external providers.
Assist with IT projects, including system implementations, hardware refreshes, security initiatives, process improvements, and office technology upgrades.
Support conference room technology, office technology needs, and local technology initiatives.
Maintain IT documentation, asset records, vendor information, onboarding/offboarding checklists, recurring issue logs, and support procedures.
Identify opportunities to improve technology processes, user experience, ticketing discipline, documentation, and operational efficiency.
Support IT planning activities by maintaining accurate asset, vendor, and support information.
Perform additional IT-related projects and responsibilities as needed.
Skills & Experience
Undergraduate degree from an accredited institution preferred, but not required.
3+ years of experience in IT support, desktop support, systems coordination, IT operations, or a related technology role.
Experience supporting end users and executives in a professional environment.
Strong understanding of Microsoft 365, Windows environments, Teams, Outlook, OneDrive, SharePoint, MFA, mobile devices, and common business applications.
Experience managing or coordinating with Managed Service Providers, vendors, or outsourced technology partners preferred.
Experience with ticketing systems, IT service management processes, asset tracking, and technology documentation.
Ability to provide hands-on support while also reinforcing proper ticketing and escalation processes.
Strong organizational skills with the ability to manage multiple priorities, track open items, and drive projects through completion.
Excellent communication skills with the ability to work effectively with employees, executives, vendors, and technical teams.
Strong problem-solving skills and the ability to determine when issues require escalation.
Self-motivated with a strong sense of ownership, follow-through, and accountability.
Comfortable working in a fast-paced, hands-on environment with evolving priorities.
High level of integrity and discretion when handling confidential information, executive support matters, user access, and company systems.
Interest in growing into broader IT management, operations, service delivery, vendor management, and technology leadership responsibilities.
Company Overview
Dalfen Industrial is one of the largest private equity owners, operators, and developers of industrial real estate. The firm has raised multiple private equity funds, currently manages over 55 million square feet, and has transacted on over $7.6 billion of deals. Dalfen is vertically integrated across 9 offices, offering a challenging and fast-paced work environment.
Visit www.dalfen.com for more information.
Related keywords
Microsoft 365WindowsTeamsOutlookOneDriveSharePointMFAMSPManaged Service ProviderITSMSaaSHardware DeploymentAsset ManagementTicketingIT OperationsDesktop Support
Dalfen Industrial is one of the nation’s largest buyers of industrial real estate, focused on high-quality industrial properties in key markets throughout the U.S. and Canada. Dalfen’s strategy places a special emphasis on last-mile facilities critical to e-commerce fulfillment. As hands-on operators, our experienced team of real estate experts acquires, develops and manages over millions of square feet of premier commercial properties out of our nine offices.
The firm’s central investment focus is on high quality, infill, last mile industrial properties and fulfillment centers which are strategically located relative to consumers, businesses and key infrastructure. The Dalfen team owns and operates over 55 million square feet of industrial properties in the U.S. and Canada.
DI’s vertically integrated team, which is organized within specialized functions and leverages a multi-disciplinary approach to investment decision-making, has enabled the firm to consistently provide investors with exceptional returns across multiple market cycles.
Dalfen Industrial’s headquarters office is located in Dallas, TX with regional offices in the Bay Area, Denver, Chicago, Cincinnati, Philadelphia, Atlanta, and Orlando, as well as Montreal and Toronto in Canada.
Offices: 17304 Preston Road suite 550, Dallas, Texas 75252, US · 4444 Sainte Catherine W suite 100, Montreal, Qc H3Z1R2, CA · 10182 International Blvd, Cincinnati, Ohio 45246, US · 5575 South Semoran Blvd Suite 5015, Orlando, Florida 32822, US · 5607 Glenridge Dr NE, Ste. 460, Atlanta, Georgia 30342, US
last mileindustrialacquisitonsleasingproperty managementasset managementdevelopmentconstructioninvestmentprivate equity
How many Administrative jobs are open in Dallas, TX right now?
There are currently 2,404 open administrative positions in Dallas, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Dallas, TX?
Companies currently hiring include University of Texas Southwestern Medical Center, Dallas County, Methodist Health System, RPM Living, Baylor Scott & White Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Dallas, TX?
Yes — 411 of the 2404 open administrative positions offer remote or hybrid work (160 remote, 251 hybrid).
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