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Contract
Posted 4d ago
~40 hrs/week
Remote in Ciudad de México, Mexico
Responsibilities
Manage and resolve IT support tickets via phone, email, and chat regarding M365 applications and services. Maintain accurate case documentation and participate in team meetings, workshops, and pilot programs.
Requirements
Requires native or full professional Spanish fluency and strong technical experience with M365, Exchange, SharePoint, and related Microsoft technologies. Candidates must provide their own hardware and network infrastructure meeting specific performance standards.
Full job description
Company Description
One of Upwork's largest clients, an American multinational technology company, is in search of an Spanish-speaking M365 Administrator. In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
Job Description
Responsibilities:
Take new cases and follow up on all active cases
Case documentation
Ensure escalated cases are getting traction
Check mailbox to ensure that:
Previous cases are not reopen/ reopen if needed
Emails sent to everyone about community updates and process updates
Emails related to open cases
Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
Attend workshops and Q&A sessions if needed
Participate in Pilots
Update all trackers requested by the Team Leads
Qualifications
Requirements:
MUST have native or full professional Spanish fluency.
Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
Experience on Exchange Online
Experience on SharePoint Online
Managing and troubleshooting Skype for Business Online, Teams and OneDrive
Experience with DirectSyn (AD Connect) setup and configuration
Experience with DNS and how to set up
Knowledge on ADFS
Basic knowledge on PowerShell(basic commands/scripting)
Ability to deploy apps on to Microsoft 365 environment
Ability to build competency in the team to deliver customer requirements
A high level of English fluency and professionalism
Freelancer Hardware and Network Requirements
The Freelancer will provide their own tools at their own expense, including necessary hardware and software, and further agrees that the freelancer’s tools will meet the following device and tool requirements. Accepting this agreement without meeting these requirements will be considered a material breach and possible grounds for terminating the agreement:
Device and Tool Requirements
A laptop/PC with DUAL boot:
Boot 1: Personal and work partition.
Boot 2: Environment dedicated to the project.
Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
Memory: Minimum of 16GB RAM
Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
Module: Trusted Platform Module (TPM) 2.0 version is required.
Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
Internet Speed: Minimum of 50 Mbps upload/download speed.
Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.
Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.
Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Related keywords
M365Exchange OnlineSharePoint OnlineTeamsOneDriveSkype for Business OnlineDirectSynAD ConnectDNSADFSPowerShellMicrosoft 365Technical SupportIT Help DeskWindows 11 ProMicrosoft Defender
One solution built for enterprise companies to source, contract, manage, and pay any type of contingent talent.
Industry
Technology, Information and Internet
Company size
201-500 employees
Founded
2025
LinkedIn followers
7,154
Lifted is the first talent, country and contract agnostic contingent workforce management solution, unifying the ability to source, contract, manage, and pay any type of contingent talent, anywhere in the world. Designed to embed into existing contingent workforce ecosystems, Lifted provides enterprises with global reach, embedded compliance, and a seamless experience across the entire contingent workforce.
How many Administrative jobs are open in Ciudad de México, Mexico right now?
There are currently 778 open administrative positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ciudad de México, Mexico?
Companies currently hiring include Citi, Marsh McLennan, HSBC, Banco Mercantil del Norte - Banorte, ICON plc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ciudad de México, Mexico?
Yes — 330 of the 778 open administrative positions offer remote or hybrid work (104 remote, 226 hybrid).
How do I apply for Administrative jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.