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Case Manager Supervisor, (1214) 801 East Men's Shelter
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Full-time
bachelor degree, postgraduate degree
Medical insurance, Prescription insurance, Dental insurance, Vision insurance, Retirement savings plan, Company-paid life insurance
Posted 23h ago
~40 hrs/week
Responsibilities
The Case Management Supervisor oversees case management operations, ensuring compliance with contract requirements and agency procedures. They provide direct supervision, training, and performance management for staff while coordinating community resources to improve client well-being.
Requirements
Candidates must hold a Master’s degree in Social Work, Mental Health Counseling, or a related field, with at least 2 years of experience in case management and direct service delivery. Professional knowledge of social service delivery systems and experience working with marginalized populations are required.
Full job description
Description
ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities.
Join us in Inspiring Hope and Building Futures.
JOB SUMMARY: The Case Management Supervisor’s goal is to improve the well-being of clients by providing case management services including the coordination of community resources. The position supervises the case management operations of the assigned area, ensure practices are in accordance with the contract/grant requirements, and Agency practices and procedures. The Case Management Supervisor provides input on the program operations, program development, staff training, performance management, and personnel activities.
SUPERVISORY RESPONSIBILITY: Provides administrative and functional supervision of up to 6 FTEs.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Meets individually with case managers to plan and review cases, discuss engagement strategies, and evaluates the effectiveness of the case manager’s services.
Facilitate client file reviews and client satisfaction surveys for quality assurance and staff supervision.
Provide case management oversite and case consultation to all direct service staff, interns, and volunteers.
Model professional behavior, solution-focused approach and positive attitude.
Facilitate regularly scheduled case conferences and skill-building meetings for case management staff to build competencies in but not limited to: Strength-based approach, person-centered case planning, motivational interviewing, co-occurring principles, critical time interventions, and department practice protocols.
Collaborate with and provide necessary referrals to other disciplines including legal, medical, dental, recreational, educational, vocational, substance abuse and mental health professionals, and other housing or service providers.
May share joint coaching and staff disciplinary action responsibilities for supervisees with Sr. Program Manager, Social Services.
Complete reports on time and maintain statistical data on an ongoing basis.
Weekly review database information entered by supervisees for accuracy, timeliness and appropriate level of service provision.
Collaborate with HMIS Administrator and Sr. Program Manager, Social Services to review and analyze case manager productivity and outcome reports on a monthly or more basis.
Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, and quality standards within the field.
Assist with hiring and supervision of case management staff and student interns as needed.
May carry a caseload, depending on the needs of the program.
Engage in continuing education trainings as required by agency and contract. Ensure staff completion of required trainings and credentials.
Ensure the improvement of client services outcomes and customer satisfaction by participating in and assisting with the quarterly Continuous Quality Improvement (CQI) duties throughout the year.
Perform all other job-related duties as assigned.
Requirements
EDUCATION and EXPERIENCE:
Master’s Degree in Social Work, Mental Health Counseling, or related Human Services field from an accredited college or university.
At least 2 years of experience in case management, mental health services, and direct service delivery.
At least 2 years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other marginalized populations.
Must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
Candidates with a Bachelor’s Degree in the Human Services field with 4 years of work experience providing case management services to individuals/families may be considered but are subject to the District’s prior approval.
SKILLS and COMPETENCIES:
Ability to work effectively with clients in a diverse community. Ability to supervise and train employees and foster a cooperative work environment.
Skill in the use of computers, preferably in a PC, Windows-based operating environment.
Benefits Package:
Robust Professional development and training opportunities
Medical, prescriptions, dental and vision insurance
Retirement savings plan with company match
Company-paid and supplemental life insurance
Short Term/ Long Term disability
Group Life Insurance and AD&D
Other Volunteer Insurance Benefits
Flexible spending accounts
Paid vacation, sick and personal leave
11 paid holidays
Tuition reimbursement
Employee referral bonus program
Parenting leave
Pet’s Insurance
Work Schedule: Monday - Friday, 9:00 AM - 5:30 PM
Related keywords
Case ManagementSocial WorkMental HealthHomeless ServicesSupervisionQuality ImprovementHMISMotivational InterviewingStrength-based ApproachPerson-centered PlanningCritical Time InterventionCompliancePerformance ManagementData AnalysisHuman ServicesCounseling
About Catholic Charities of the Archdiocese of Washington
Founded in 1929, Catholic Charities is the social ministry outreach of the Archdiocese of Washington, serving Washington, D.C., and the surrounding Maryland counties of Montgomery, Prince George’s, Calvert, Charles and St. Mary’s. Catholic Charities DC is the most comprehensive social service provider in the D.C. metropolitan region. It is accredited by the Council on Accreditation.
We help more than 203,000 people each year – those who live in poverty, those who are without homes, newcomers, people with developmental disabilities, teen parents, and despairing families who fell into hard times. We pride ourselves on serving anyone who comes to us, regardless of age, race, nationality, sex, sexual orientation, background, belief or circumstance.
If you would like to support our work, please visit: www.catholiccharitiesdc.org.
Offices: 924 G ST NW, Washington, DC 20001, US
Helping adults & families in crisisSupporting children & teen parentsEmpowering people with developmental disabilitiesReaching out to immigrants & refugeesProviding shelter to those without a homeand Creating opportunity through business enterpriseCommunitiesNon ProfitCharityCivic, Welfare & Social Services