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The Dock Hand supports boathouse operations by ensuring guest safety and assisting customers with rental equipment. Responsibilities include maintaining dock cleanliness, performing facility maintenance, and providing high-quality customer service.
Candidates should have at least some high school education and be comfortable working in a fast-paced outdoor environment. Must be able to swim or wear a PFD and obtain CPR/First Aid certification.
Compensation Amount:
18.40 USD HourlyJob Summary:
Seasonal Dock Hand – Thompson Boat Center (2026 Season)Job Description:
ESSENTIAL FUNCTIONS
Maintaining a safe environment at the boating area, following appropriate procedures and guidelines.
Assist with docking of boats and safely help customers on and off rental equipment.
Keep a lookout on the water
Rinsing / washing rental equipment
Boathouse maintenance such as cleaning, weeding, removing trash, organizing, and ordering supplies.
Maintain cleanliness of bathrooms, locker rooms, and gym
Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager.
Provide First Aid & CPR to guests if needed
Issue receipts, refunds, credit, or change due to customers accurately.
Maintain awareness of safety issues and report them immediately to your manager.
Assist with securing company property, boats, and equipment at opening and closing.
Any other duties required or requested by your Supervisor or Manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Partial high school education required; High School Diploma or GED preferred.
Strong customer service skills and a friendly, professional demeanor.
Ability to communicate clearly and effectively with guests and coworkers.
Ability to recognize problems and communicate them promptly to management.
Must be able to swim or be willing to wear a personal flotation device (PFD) while on duty.
CPR/First Aid Certification required (training available upon hire).
Reliable, punctual, and able to work independently and as part of a team.
Comfortable working in a fast-paced, outdoor environment.
PHYSICAL AND MENTAL REQUIREMENTS
Ability to stand and move for extended periods throughout the workday.
Frequent bending, reaching, lifting, carrying, pushing, and pulling.
Ability to lift and carry: up to 25 lbs regularly, 30-35 lbs frequently, up to 50 lbs occasionally
Ability to extend arms above shoulder height
Ability to climb steps regularly
Frequently working in wet, slippery, hot, humid, and outdoor conditions.
Frequent hand immersion in water.
Ability to withstand temperature extremes and inclement weather.
Ability to read, write, speak, and understand English clearly for safety and customer service purposes.
Physical presence on-site is essential to perform job duties.
Boats and related equipment (lines, anchors, life jackets, binoculars, etc.)
Cleaning supplies
Point-of-sale system
Typical office equipment (computer/laptop, phone system)
Safety equipment (First Aid kits, radios)
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
Great people serving great clients | Food, Management, Recreation
Founded in 1917, Guest Services, Inc. has worked tirelessly to earn the reputation as the premier private hospitality management company and National Park Service concessionaire in the US. Guest Services, Inc. takes great care and pride in providing best-in-class services across a wide variety of client sites including hotels, resorts, luxury condominiums, government and business dining facilities, state and national park recreation, museums, conference centers, senior living centers, health care systems, school and university dining facilities, specialty retail stores, and full-service restaurants. The Fairfax, Virginia-based company and its subsidiaries employ in excess of 3,000 team members at more than 250 facilities, which welcome more than 35 million guests annually across the United States.
Offices: 3055 Prosperity Avenue, Fairfax, VA 22031, US
