Washington, District of Columbia, United States · On-site
Description At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed …
Skills: Windows Troubleshooting, MacOS Troubleshooting, iOS and Android Support, Active Directory, Microsoft 365
Washington, District of Columbia, United States · On-site
$80k–$145k/yr
COMPANY Thea Pharma Inc. is the newly established US commercial organization of French-based pharmaceutical company, Laboratoires Théa (Clermont-Ferrand). Thea Pharma markets a suite of leading eye-care drugs that have b…
Skills: Territory Management, Pharmaceutical Sales, Customer Relationship Management, Clinical Education, Product Detailing
Washington, District of Columbia, United States · On-site
$46/hr–$51/hr
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties…
Skills: Warehouse Management, Inventory Control, Meter Testing, Leadership, Forklift Operation
Phoenix, Arizona, United States · Hybrid
$120k–$261k/yr
Overview Microsoft Cloud Operations and Innovation (CO+I) is the team behind Microsoft’s cloud infrastructure and is responsible for innovating, planning, designing, building, and operating one of the largest datacenter …
Skills: Strategic Planning, Program Management, Data Analysis, Demand Planning, Supply Planning
Washington, District of Columbia, United States · On-site
Project Summary: This contract supports the Joint Staff Strategy, Plans, and Policy Directorate (J5), through its Deputy Directorate for Counter Threats and International Cooperation (DDCTIC), in meeting the minimum stat…
Skills: Data Engineering, Data Pipeline Construction, Cloud Data Warehousing, Python, R
Washington, District of Columbia, United States · Hybrid
$230k–$265k/yr
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of co…
Skills: Government Affairs, Political Strategy, Legislative Analysis, Stakeholder Management, Public Policy
Washington, District of Columbia, United States · Remote OK
Description Title: Coalition Organizer Job Type: Contractor Job Location: Remote The Friends Committee on National Legislation seeks a Coalition Organizer to work with our Advocacy Teams program. We need a well-organized…
Skills: Organizing, Coalition Development, Grasstops Cultivation, Relationship Building, Outreach Strategy
Washington, District of Columbia, United States · Hybrid
$50/hr–$80/hr
Keystone is a premier economics, technology, and strategy consulting firm built to help companies lead through transformation. As breakthrough innovations reshape industries, redefine competition and change our society, …
Skills: Ghostwriting, Thought Leadership, Technical Writing, Content Strategy, Interviewing
Washington, District of Columbia, United States · On-site
Description Be a part of the best team in Property Management! **This position offers a $10,000.00 Sign-On Bonus!!!*** Vesta Management, DC, is seeking to hire an affordable housing experienced, results driven, customer …
Skills: Property Management, Affordable Housing Compliance, Budgeting, Leasing Strategies, Staff Management
Washington, District of Columbia, United States · On-site
GENERAL PRACTICE SALES CONSULTANT Territory Coverage: This territory spans Delaware, Maryland’s Eastern Shore and Southern Maryland, including markets from Wilmington and Dover south through Salisbury, Annapolis, and the…
Skills: Medical Sales, Diagnostic Sales, Relationship Management, Strategic Sales Planning, Clinical Education
Washington, District of Columbia, United States · On-site
$71k–$92k/yr
JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeti…
Skills: Operations Management, Budget Management, Staff Supervision, Customer Service, Inventory Ordering
Washington, District of Columbia, United States · On-site
$19/hr–$20/hr
Description Founded in 2008 by Clare Vivier, Clare V. creates beautiful, chic, functional, and fun bags, accessories, clothing, and jewelry. We're committed to fostering a kind, collaborative workplace and building a bus…
Skills: Customer Service, Sales Techniques, Visual Merchandising, Store Operations, Inventory Management
Los Angeles, California, United States · Hybrid
About the team The Customer Support Payroll team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our tea…
Skills: US Payroll, Payroll Tax, Troubleshooting, SaaS Product Support, Analytical Skills
Scottsdale, Arizona, United States · Hybrid
$134k–$214k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Strategic Partnerships, Business Development, Contract Negotiation, Cross-functional Leadership, Partner Relationship Management
Washington, District of Columbia, United States · Hybrid
$66k–$83k/yr
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for an Executive Business Partner to…
Skills: Calendar Management, Meeting Coordination, Project Management, Stakeholder Communication, Travel Coordination
Washington, District of Columbia, United States · Hybrid
$50k–$55k/yr
Responsibilities & Qualifications As a Tier I Junior Support Technician you will provide high-quality front-line technical assistance to users across the client’s environment, supporting COTS applications, Windows and ma…
Skills: Desktop Support, Windows 11, MacOS, Active Directory, Microsoft 365
Washington, District of Columbia, United States · Hybrid
$56k–$60k/yr
Responsibilities & Qualifications As a Tier I Support Technician - Mid you will provide advanced front-line support, handle escalations within Tier I operations, resolve complex service desk issues, and mentor junior tec…
Skills: Windows Support, macOS Support, iOS Support, Android Support, Active Directory
Washington, District of Columbia, United States · On-site
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this poss…
Skills: Broadband Policy, Spectrum Policy, Telecommunications Regulation, Satellite Policy, Regulatory Advocacy
Washington, District of Columbia, United States · On-site
$120k–$160k/yr
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this poss…
Skills: Regulatory Compliance, Telecommunications Law, Python Automation, SQL, ETL
Washington, District of Columbia, United States · On-site
$85k–$130k/yr
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this poss…
Skills: Regulatory Compliance, Python Automation, SQL, ETL, API Development
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The role serves as a primary point of contact for clients, resolving intermediate to advanced technical issues and acting as an escalation resource for Tier 1 engineers. Responsibilities include managing endpoint devices, performing root-cause analysis, and maintaining technical documentation to improve service delivery.
Candidates must have over 5 years of experience supporting Windows, macOS, and Microsoft 365 environments, along with Active Directory administration. Proficiency in remote-access technologies and endpoint management platforms is required, alongside the ability to pass a U.S. Capitol Police background check.
Description
At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a talented IT Service Desk II/Help Desk II to join our team.
As a IT Service Desk II, Help Desk II you serve as a primary point of contact for clients, delivering timely, accurate, and professional technical support across a range of technologies. Building on foundational skills, you resolve more complex issues with greater independence while maintaining a strong focus on customer experience.
In this role, you take increased ownership of incident resolution, including advanced troubleshooting, root cause analysis, and escalation support. You play a key role in meeting service-level commitments, collaborating with internal teams, and ensuring consistent client operations.
You also contribute to team growth by mentoring junior engineers, enhancing documentation, and identifying opportunities to improve processes and service delivery. This role represents a continued step forward in technical depth, ownership, and client responsibility.
Requirements
U.S. citizenship is preferred; other work authorization may be considered. Candidates must be able to successfully complete a U.S. Capitol Police background check and badging process before beginning work.
R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination.
All Systems GO
At R3 everything starts with the customer. It’s our mission to provide the best in class IT, cybersecurity, and governance, risk, & compliance support to enterprise-level businesses. R3 has created a proven track record of providing exceptional performance and the level of customer support you expect from your own company. Our approach is simple; make sure that every client interaction with R3 delivers value and provides a solution to a problem. Every client’s needs are different so at R3 we take a consultative approach so that the proper resources are allocated to meet your needs. The R3 staff has more than 50 years of IT experience working with clients across many verticals including Law Firms, Financial, Healthcare, and Construction to name a few. Our service offering spans across the technology spectrum to include the design, management, and support of your IT infrastructure and operations. It’s all about accountability at R3 and we hold every member of the team accountable to make sure that they're making our clients operate more efficiently and effectively through the technology and support we provide. Specialties: Customer service, Network Support, Technical Projects, IT Security (data security, firewall, compliance, HIPAA, audit, risk management, etc.), Cloud Computing and Services, Disaster Recovery, Data Center Operations, IT Staff Augmentation, Help Desk, and IT Consulting.
Offices: 5280 Corporate Dr, 201, Frederick, Maryland 21703, US · 333 Main St Ste 201, Gaithersburg, Maryland 20878, US
