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Cruise & Resort Booking Specialist (Work From Home)
Tacoma, Washington, United States · Remote Solely
Entry level
The world is filled with breathtaking destinations waiting to be explored, and were here to make those journeys extraordinary. Were seeking passionate, self-motivated individuals to join our team as Remote Resort and Cru…
Skills: Customer service, Travel planning, Sales, Reservation management, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$98k–$130k/yr
Full-time
professional certificate
Posted 4d ago
Apply by Dec 6
~40 hrs/week
Responsibilities
The Program Manager will design and implement innovation governance processes to bridge the gap between rapid technology prototyping and formal Army acquisition pathways. They will facilitate alignment across operators, developers, and acquisition authorities to transform complex mission needs into actionable outcomes.
Requirements
Candidates must have 5+ years of relevant DoD/DoW experience and a strong understanding of the DoD acquisition process. A Top Secret clearance or higher is strongly preferred, and eligibility for clearance is required.
Full job description
Company Description
Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.
Job Description
Dcode is seeking a high-performing Program Manager to support a dynamic, fast-paced innovation environment embedded within the U.S. Army. This role is central to driving mission outcomes by bridging the gap between rapid technology prototyping and formal Army acquisition pathways.
You will design and implement sustainable innovation intake and governance processes, bringing order to complex environments. By ensuring technology solutions align with mission-critical requirements and acquisition milestones, you will transform ambiguous problem spaces into clear, data-driven outcomes.
As a trusted partner to senior leadership, you will guide operational commands through the full capability lifecycle. From identifying needs and prototyping solutions to executing transitions, ensuring every solution is vetted for technical viability and acquisition readiness. You’ll facilitate alignment across operators, developers, and acquisition authorities, turning complex mission needs into actionable recommendations.
This role blends project management, agile delivery, and technical fluency. Whether you are leading a delivery workstream, running sprint planning, or facilitating a high-stakes workshop, you are helping to scale innovation in a mission-critical environment.
Duty Station: Joint Base Lewis-McChord
Salary range: $98,000-$130,000 plus bi-annual bonuses.
Top Secret clearance or higher is strongly preferred. Eligibility for clearance is required.
Job Responsibilities
Client & Mission Success
Develop, implement, and improve sustainable innovation intake and governance processes, ensuring alignment between emerging technology solutions and formal acquisition requirements.
Serve as a trusted partner to senior DoW stakeholders, translating complex mission needs into data-driven, actionable outcomes.
Support operational commands in identifying capability gaps and translating needs into actionable, rapid solutions.
Help design and stand up agile operational structures that enable fast delivery and experimentation.
Lead workshops, write assessments, and convert complex operational and technical challenges into clear recommendations for senior leadership.
Facilitate alignment across diverse stakeholders including operators, developers, and acquisition authorities.
Continuously collect feedback and refine delivery approaches to improve outcomes and user experience.
Program and Project Delivery
Manage day-to-day delivery for assigned workstream(s), producing high quality deliverables and measurable outcomes for your clients.
Define and track performance metrics to evaluate progress towards objectives, ensuring Dcode’s support drives outsized mission and organizational value.
Apply agile and Scrum methodologies to plan, execute, and adapt projects based on real-time feedback.
Identify and help implement automation opportunities to make processes faster and more efficient.
Work closely with technical contributors and Systems Developers to ensure requirements, timelines, and dependencies are aligned.
Coordinate closely with Dcode leadership and Field Experts to bring the right expertise into projects at the right time.
Track progress against milestones and communicate updates clearly and frequently to internal and external stakeholders.
Support rapid prototyping and experimentation efforts tied to software-enabled capabilities.
Technical & Systems Support (Program-Level)
Partner with Systems Developers and technical teams supporting technical capability efforts.
Contribute to planning and oversight of technical development and integration activities, including testing, deployment, and sustainment considerations.
Maintain awareness of emerging technologies and software development best practices to inform planning and decision-making.
Help ensure interoperability, security, and compliance with DoD/DoW regulations throughout delivery efforts.
Support documentation efforts, including requirements, design artifacts, user guidance, and lessons learned.
Operational & Contract Management
Understand and manage contract requirements to ensure compliance and effective delivery.
Identify risks early and work with leadership to mitigate issues quickly.
Audit organizational workflows to identify structural bottlenecks and implement scalable, data-driven improvements.
Identify and remove policy, acquisition, and operational barriers to innovation through process optimization.
Implement solutions that make delivery more efficient and scalable.
Qualifications
KEY SKILLS
5+ years of relevant DoD/DoW work experience (US Army and/or SOF community experience preferred).
Proven experience establishing governance frameworks for intake, prioritization, and decision-making in complex environments.
Strong understanding of the DoD acquisition process, with specific experience bridging the gap between rapid innovation and formal acquisition pathways.
Exceptional ability to translate complex, messy information into decision-ready materials and brief senior leadership with clarity and impact.
Strong technical fluency; ability to scout, evaluate, and integrate emerging technologies into complex environments.
Comfort operating in collaborative environments with military personnel, government civilians, and senior leaders.
Excellent organizational, communication, and stakeholder management skills.
Certified ScrumMaster (CSM) or demonstrated Scrum Master experience preferred.
PMP, Agile certifications, or relevant Security+/CISSP certifications are a plus.
Additional Information
You’ll love it here if:
Thrive in fast-paced, mission-driven environments.
Love figuring out how to make big, complex things run smoothly.
Are energized by working with smart, passionate teammates.
Don’t wait for permission to fix problems or seize opportunities.
Can give and take feedback without ego.
Bring energy, creativity, and persistence to everything you do.
We look for resilient hustlers:
Our CEO busted her face on the balance beam in college and got back up… our CRO knocked on a thousand doors, was rejected 999 times, and kept on knocking... What is your story?
Equal Opportunity Statement
We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.
Related keywords
Program ManagerDoDUS ArmyAcquisitionInnovationAgileScrumPrototypingGovernanceTop Secret ClearanceSystems DevelopmentStakeholder ManagementPMPCSMSecurity+CISSP
Bridging the gap between the speed of technology and the federal government
Industry
Information Technology & Services
Company size
11-50 employees
Founded
2015
Headquarters
Washington, District of Columbia
LinkedIn followers
9,366
Dcode is a team of doers and specialists dedicated to bridging the gap between the speed of technology and the federal government. We focus on reducing the barriers to emerging tech adoption so that government agencies can achieve mission success.
Tech adoption in the federal government is an ecosystem – and we know it better than anyone else. Operating at the nexus of government innovators, emerging tech companies, and venture capital, we leverage our connectivity to get to outcomes that matter, quickly, by helping teams work on the things that actually produce lasting change. By aligning people, culture, acquisition, policies, and processes, we get tech in the hands of those who need it most.
Dcode’s Federal Accelerator has also helped hundreds of tech companies of all stages and experience break into and scale in the federal market. We condense years of federal expertise into a structured program that sets participants up for success.
We are empowering government to meet the moment.
Offices: 2001 K St NW, Suite 230 North Tower, Washington, District of Columbia 20006, US