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Serve as the first point of contact for clients, care workers, and stakeholders by managing inbound calls. Handle enquiries and ad-hoc requests professionally to ensure client expectations are exceeded.
Candidates should have customer service experience, ideally in a call centre, and proficiency with CRMs like Salesforce. Strong communication skills, empathy, and a passion for community work are highly regarded.
We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations.
As the first point of contact, you will manage inbound calls from Silverchain’s clients, care workers and various stakeholders, adeptly handling enquiries and ad-hoc requests with professionalism and timeliness.
Industry experience and/or a passion for community work is highly regarded.
This is a full-time permanent opportunity, 75 hours per fornight, with working hours scheduled between 7 am- 3:30pm, Monday through Friday. While we offer work-from-home options, regular attendance at our NSW Bella Vista office is required; therefore, only Sydney-based candidates will be considered for this role.
Please note: Training for this role is at the Bella Vista Office 8:30am to 5pm for a period of 2 to 4 weeks. Flexible Hybrid Work: After completing the training period, you will work 3 days onsite and 2 days from home each week.
To thrive in this role, you'll need to have:
Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.
We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
As a not-for-profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.
We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
To submit your application, click ‘Apply’.
Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended).
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment
We are creating a better home care system for all Australians delivered with the human touch of someone who cares.
Silverchain Group is Australia’s leading in-home care specialist, providing health and aged care services to more than 140,000 clients a year. Silverchain has been trusted by Australians to deliver care that is differentiated by quality and safety for 130 years. Silverchain aims to revolutionise the way health and aged care is provided and to transform the way it is received. Guided by our world-class research, supported with the latest technology and delivered with the human touch of someone who cares, we are the national leaders of complete care in the home and supporting our clients’ health and wellbeing. Silverchain provides community care services across Australia in partnership with our clients, as well as governments, primary health networks, local health districts, retirement communities, private companies, and hospitals and health services. Our services comprise complex and acute nursing; hospital in the home; specialist community palliative care; independence services and support at home, allied health services; digital enabled care and remote monitoring; and chronic and complex disease management. We employ more than 5,900 people, including nurses, doctors, allied health, care experts, and a dedicated research and innovation division. Our ambition is to create a better home care system for all Australians
Offices: Perth, Western Australia 6000, AU
