Sydney, New South Wales, Australia · Hybrid
Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.…
Skills: Customer Experience Strategy, Customer Journey Mapping, Voice Of Customer (VoC), CSAT Analysis, Stakeholder Influence
Sydney, New South Wales, Australia · Hybrid
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organiz…
Skills: Pre-Sales, Post-Sales, Solutions Architecture, API Integration, JSON
Sydney, New South Wales, Australia · On-site
"At Opal HealthCare, we know that companies don’t succeed - people do." That is why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion, Accountability, …
Skills: Espresso Preparation, Customer Service, POS Systems, Inventory Management, Food Safety
Sydney, New South Wales, Australia · On-site
"At Opal HealthCare, we know that companies don’t succeed - people do." That is why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion, Accountability, …
Skills: Espresso Preparation, Customer Service, POS Systems Operation, Inventory Management, Food Safety
Sydney, New South Wales, Australia · On-site
Discover a career where care goes both ways! Location - Emmaus Village - Kemps Creek Permanent/part time or casual Pay rate – $33.20 plus super Not for profit employer so pay less tax! Exciting things are happening…
Skills: Meal Preparation, Dining Service, Food Safety Practices, Kitchen Cleanliness, Hygiene
Sydney, New South Wales, Australia · On-site
At SILK Laser Clinics we live by our values: Better Together, Wow Our Customers, Own Our Impact, and Do It with Heart. We’re one of Australia’s most trusted names in MediAesthetics, and we’re growing fa…
Skills: Anti-wrinkle Injections, Dermal Fillers, Rejuran, Skin Boosters, PRP
Sydney, New South Wales, Australia · On-site
The Role: We are looking for passionate and driven retailers to join our team. You will support the Management team in driving sales, operational excellence and play an integral part in the store’s success. The rol…
Skills: Customer Service, Sales, KPI Achievement, Stock Processing, Order Fulfillment
Sydney, New South Wales, Australia · On-site
$47/hr–$59/hr
Discover a career where care goes both ways! Location - Batehaven Casual/PPT shifts Week 1 - Tues, Thurs & Fri – mornings 6:45pm – 3pm Week 2, Mon, Tues & Thurs – 6:45 – 3pm Pay rate – $47.3…
Skills: Clinical Nursing Care, Team Leadership, Coaching, Supervision, Conflict Resolution
Sydney, New South Wales, Australia · On-site
Mantra on Sydney Airport is conveniently located within a few minutes’ walk to the Sydney Domestic Terminal, only 4km from the international terminal, and a 30-minute taxi ride to Sydney CBD. The property offers it…
Skills: Hotel Front Desk Operations, Customer Service, Team Collaboration, Multitasking, Time Management
Sydney, New South Wales, Australia · On-site
Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-ce…
Skills: Leadership, Customer Service, Multitasking, Problem Solving, Team Management
Sydney, New South Wales, Australia · On-site
Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-ce…
Skills: Leadership, Customer Service, Multitasking, Problem Solving, Guest Relations
Sydney, New South Wales, Australia · On-site
Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-ce…
Skills: Leadership, Customer Service, Multitasking, Problem Solving, Team Management
Sydney, New South Wales, Australia · On-site
Sydney | Full-Time | On-Site (Marrickville Office) WHO WE ARE Founded in 2013 as Scape Australia, leaders in student housing, we've since grown into a vertically integrated living platform known as The Living Company; ma…
Skills: Service Management, Field Service Coordination, Operations Management, Subcontractor Management, Vendor Coordination
Sydney, New South Wales, Australia · On-site
Sydney | Full-Time | On-Site (Marrickville Office) WHO WE ARE Founded in 2013 as Scape Australia, leaders in student housing, we've since grown into a vertically integrated living platform known as The Living Company; ma…
Skills: Service Management, Field Service Coordination, Operations Management, Subcontractor Management, Vendor Coordination
Sydney, New South Wales, Australia · On-site
Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self …
Skills: Event Coordination, Activity Planning, Stakeholder Engagement, Resident Care Planning, Communication
Sydney, New South Wales, Australia · Hybrid
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Talent Development, Performance Coaching, Go-To-Market Strategy, Operational Excellence, Inbound Management
Sydney, New South Wales, Australia · On-site
About Multiplier We’re at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry abo…
Skills: Solution Consulting, Product Demonstrations, Discovery, Solution Scoping, RFP Response
Sydney, New South Wales, Australia · Remote Solely
About us: Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delive…
Skills: Telehealth, Clinical Case Management, Oncology Nutrition, Patient Assessment, Multidisciplinary Collaboration
Sydney, New South Wales, Australia · Remote Solely
About us: Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delive…
Skills: Clinical Caseload Management, Telehealth, Evidence Based Assessment, Multidisciplinary Collaboration, Oncology Nutrition
Sydney, New South Wales, Australia · Hybrid
About the role: We are looking to build our network of talented and driven Sales Development Representatives that thrive in a dynamic sales cycle environment to join our growing APAC team. Successful candidates will play…
Skills: Proactive Outreach, Account Research, Discovery Conversations, Salesforce.com, Outreach
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Lead the customer experience strategy by turning feedback and operational data into practical improvements across delivery teams. Map customer journeys and champion a customer-first culture to ensure a consistent and proactive service experience.
Requires 5+ years of experience in customer experience or success, preferably within the IT or MSP industry. Must have a proven track record of influencing outcomes without formal authority and experience in journey mapping.
Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.
Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus.
We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive.
You will lead our customer experience strategy and execution across our delivery teams. You will combine customer feedback with operational data to identify where improving the customer experience will have the biggest impact, ensuring those insights shape decisions, drive continuous improvement and strengthen a customer-first culture.
We call this a Super-Green experience, one that is easy, fast, consistent and keeps customers informed every step of the way.
This is a cross-functional role, reporting to the Chief Experience Officer. You will not manage delivery teams directly, but you will have the mandate to influence priorities, hold teams accountable for customer outcomes, and bring your own ideas for how to get there.
About First FocusFirst Focus has grown into a team of nearly 500 people across Australia, New Zealand and the Philippines, and we are proud to be recognised as Australia’s #1 ranked mid-market MSP by Cloudtango for nine years running.
We have spent more than 15 years building a business that is stable, trusted and still growing. Smart people get the trust to do their jobs properly, backed by supportive leadership, real development and not too much of the usual workplace theatre.
Our values matter here, especially Wow the Customer, Be the Solution and Never Stop Growing. You can learn more about them here: https://www.firstfocus.com.au/about-us/
Key responsibilitiesAlong with the chance to shape customer experience across a business that genuinely cares about getting it right, you will enjoy:
If you want to help shape a Super-Green customer experience, one that is easy, fast, consistent and informed, we would love to hear from you.
Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).
The Managed AI, IT, and Security Services Provider for SMBs.
Your IT provider keeps the lights on. But is it making your business faster, smarter, or more productive? That's the difference CORE makes. It's managed IT built for the AI era, combining everything your business needs to be productive into one partnership. What CORE includes: ✓ AI implementation (Microsoft Copilot, ChatGPT, Claude, or our multi-model platform, Hatz) ✓ Business automation and workflow design ✓ Essential 8 Maturity level 1 aligned cyber security ✓ Data governance ✓ Managed SharePoint ✓ System maintenance and monitoring ✓ IT support with same day SLAs ✓ Technical account management ✓ Training and adoption built around your actual workflows ✓ Service requests under 4 hours included Beyond CORE, First Focus also delivers cloud and infrastructure, connectivity, unified communications, IT strategy, software development, and procurement. Rated Australia's #1 mid-market MSP for nine years running (Cloudtango). One of the first OpenAI Services Partner in Australia and New Zealand. 400+ staff across Australia, New Zealand, and the Philippines. Over 800 businesses and 30,000 end users supported. Every client gets a dedicated support pod that knows your environment, and a Technical Account Manager focused on your outcomes, not commissions. Built for businesses with 20 to 200 staff across multiple locations. If you want IT that does more than just keep things running, let's talk. LinkedIn account team: Melissa Hoarau – Community Manager Lars Asveld – Digital Marketer Unnati Tayal – Marketing Coordinator Brendan Ritchie – Chief Growth Officer
Offices: Level 7/189 Riordan Street, Suite 1, Mascot, New South Wales 2020, AU · 179 Queen Street, Suite 2, Level 7, Melbourne, Victoria 3000, AU · Level 11, 333 Ann St, Brisbane, QLD 4000, AU · Parmelia House, Level 15/191 St George's Terrace, Perth, WA 6000, AU · 139 Quay Street, Auckland, AUK 1010, NZ
