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Full-time, Temporary
professional certificate
Performance Incentive, Free Membership, Discounted Personal Training, Retail And Service Partner Deals, Paid Parental Leave, Personal And Professional Development
Posted 28d ago
Apply by Aug 13
~40 hrs/week
Responsibilities
Oversee the delivery of high-quality swim classes for children and adults while ensuring a safe and engaging environment. Manage the swim team, optimize revenue and budgets, and maintain high brand standards for customer experience.
Requirements
Requires an AUSTSWIM certificate, first aid certification, a Working with Children Check, and at least 2 years of leadership experience in a swim school. Candidates should be people-focused, adaptable, and capable of managing diverse age and skill levels.
Full job description
Position
Swim Manager (Full-time, fixed term role)
In a nutshell
This gig is all about the overall success of swimsters and the delivery of exceptional swim classes to children and adults. With end-to-end responsibilities, you’ll provide a safe environment, maximise revenue opportunities, keep an eye on the costs and guarantee afun and easy way to learn how to swim.
A day in the life
Provide heartfelt service and exceptional swimstersmanagement in line with our customer experience strategy and brand standards (all running like clockwork).
Manage the delivery of the swim experience creating an environment where swimsters are so engaged and entertained, they don’t even realise they’re learning to swim.
Oversee the wide range of swimming age and skill levels to ensure all suitably assessed.
Ensure all interactions are warm, queries are answered and feedback handled effectively.
Maximise timetabling efficiencies, maintain ratios and oversee day-to-day bookings.
Ensure all areas of swimsters are safe and clean and reflects the highest standard.
Always advocate water safety, swim survival skillsand maintain awareness of child protection law.
Ensure an overall safe environment for students, carers and all of the team.
Recruit, coach, develop and motivate the swimstersteam to achieve agreed targets.
Work to achieve membership and revenue and to operate within agreed expense budgets, with accountability for the overall financial performance of swimsters.
Liaise with the HOD (‘Head of Dept’) team to assess, monitor and improve swimsters strategies and support the team where possible.
To land this gig… and your ongoing mindset
You have your AUSTSWIM certificate, 2+ years leadership experience in a swim school, your first aid, flexibility to work a non-traditional schedule and your Working with Children Check. You may also have your Infant and Preschool Aquatics qual, Access and Inclusion qual or Teacher of Adults qual. A+ for you.
You have aligned experience. You love to create educational (yet entertaining) swim lessons, building trust and safety. You’re well versed across various ages and skill levels.
You are people-focused. You enjoy teaching children to swim. You’re warm, honest and genuine. Delivering and teaching others how to deliver supreme swim experiencesmakes you feel warm and fuzzy inside.
You are self-assured. You listen intently. You speak eloquently. You can connect with anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust you.
You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to skilfully handle feedback and complaints.
You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You’re motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find it.
What we offer you
One of the world’s most recognised and exciting brands
A culture that’s all about inspiring people to live an active life
Performance incentive and a place on the management team
A free membership for you (and your buddy) to workout at our clubs
Discounted personal training
Special deals with our retail and service partners
Paid parental leave to spend time with your new little human
Regular personal and professional development
Confidential 24-hour support via our employee assistance program
Uniforms designed in partnership with lululemon athletica
Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.
Sound like your perfect fit? Apply now
Related keywords
AUSTSWIMFirst AidWorking With Children CheckInfant And Preschool AquaticsAccess And InclusionTeacher Of AdultsWater SafetySwim School ManagementCustomer Experience StrategyChild Protection Law
Virgin Active is a globally recognised brand with over 233 clubs in 8 countries and more than 1 million members.
As part of the Virgin Group founded by Sir Richard Branson, Virgin Active disrupted the UK fitness industry in 1999 by creating large health clubs offering an unprecedented number of world-class health and fitness products and services all under one roof.
Virgin Active opened its first club in Australia in Northern Beaches in 2008 and is now building an unparalleled collection of iconic locations in Sydney and Melbourne.
A global industry leader for two decades, Virgin Active Australia continues to innovate by developing a more personalised gym, multi-boutique experience and mission to provide irresistible exercise experiences.
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