Sydney, New South Wales, Australia · Hybrid
Company Description Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. Enjoy work-life balance with flexible working options, and well-being initiatives …
Skills: Complaint Resolution, Independent Investigation, Empathetic Communication, Root Cause Analysis, Analytical Skills
Sydney, New South Wales, Australia · On-site
Company Description Discover Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship…
Skills: Commercial Cookery, Fine Dining, Food Safety, HACCP Standards, Plating
Sydney, New South Wales, Australia · Hybrid
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blen…
Skills: Full Cycle Sales, Prospecting, Lead Qualification, Negotiation, Closing Deals
Sydney, New South Wales, Australia · On-site
Company Description Discover the Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms an…
Skills: Breakfast Service, Culinary Arts, Plating, Food Preparation, HACCP Standards
Sydney, New South Wales, Australia · On-site
The Opportunity This position will be a temporary, fixed term 12-month position supporting our Hermès Sydney Trust Flagship Boutique. The Hermès Sydney Trust Boutique focuses on providing extraordinary service to all cli…
Skills: Luxury Retail Sales, Client Relationship Management, Visual Merchandising, CRM Systems, POS Systems
Sydney, New South Wales, Australia · On-site
$82k–$121k/yr
Company Description Aspect (Autism Spectrum Australia) is one of the largest autism-specific service providers in Australia and operates one of the world’s largest autism-specific school programs. As a not-for-profit org…
Skills: Occupational Therapy, Case Management, Intervention Planning, Strengths-Based Support, Community-Based Therapy
Sydney, New South Wales, Australia · On-site
Job Description Lead financial control, statutory reporting and governance across Qantas LoyaltyOwn month-end close, balance sheet integrity, audit management and legal entity reporting14M Fixed Term role based at our co…
Skills: Financial Control, Statutory Reporting, Balance Sheet Governance, Audit Management, Australian Accounting Standards
Sydney, New South Wales, Australia · Hybrid
Billing Officer – Sydney CBD Location: Sydney, NSW Company: BGIS, Self Perform Department – Service Line Management Employment Type: Full-Time, Permanent, Hybrid (3 Days Office, 2 Days WFH) * 2 Positions Available! 🌿 We…
Skills: Billing, Invoicing, Finance Administration, Accounts Administration, Service Coordination
Sydney, New South Wales, Australia · On-site
Events On-Road Assessor - Permanent Roles Locations - Sutherland Shire, Northern Beaches, Orange, Dubbo About Us Welcome to a place where you can chase real progress and drive real change, and that includes your own care…
Skills: Property Loss Assessment, Insurance Claim Handling, Scope of Works Development, Customer Service, Building Trade Knowledge
Sydney, New South Wales, Australia · On-site
$123k–$146k/yr
Job Description Full-time, Ongoing position at Academic Level B.Campbelltown campus.Salary: $123,327 – $145,625 per annum, plus 17% Super and Leave Loading. Support future occupational therapists through teaching, resear…
Skills: University-level Teaching, Curriculum Design, Research Scholarship, Student Supervision, Industry Engagement
Sydney, New South Wales, Australia · On-site
Company Description Ibis Budget Casula Liverpool are seeking energetic & enthusiastic Housekeeping Room Attendants to join our Team. Job Description You may have previous experience as a Room Attendant or Cleaner, or jus…
Skills: Cleaning, Time Management, Attention To Detail, Guest Experience, Teamwork
Sydney, New South Wales, Australia · On-site
Company Description At Accor, we’re more than a hotel group we’re a global community of over 260,000 hospitality professionals across 5,000+ properties in more than 100 countries. People are at the heart of everything we…
Skills: Customer Service, Communication Skills, Interpersonal Skills, Upselling, Product Knowledge
Sydney, New South Wales, Australia · On-site
Company Description Discover Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship…
Skills: Guest Relations, Opera Front Desk System, Cashiering, Account Management, Professional Communication
Sydney, New South Wales, Australia · Hybrid
Company Description We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together 3000 driven, dedica…
Skills: On-site monitoring, CRF review, Source document verification, Query resolution, Site budget negotiation
Sydney, New South Wales, Australia · Hybrid
Your function: As Collections & Recoveries Officer, you will liaise with internal departments and external partners during the collection and recovery process. You will be responsible for adequate and timely collection o…
Skills: Collections, Recoveries, Credit Risk Assessment, Debt Recovery, Stakeholder Management
Sydney, New South Wales, Australia · On-site
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Skills: Customer Focus, Cash Handling, Inventory Management, Store Administration, Conflict Resolution
Sydney, New South Wales, Australia · Hybrid
As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their s…
Skills: Financial Planning & Analysis, Budgeting, Forecasting, Variance Analysis, Stakeholder Management
Sydney, New South Wales, Australia · On-site
Who We Are Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, an…
Skills: Technical Sales, Solution Architecture, Workflow Design, Customer Discovery, Account Management
Sydney, New South Wales, Australia · On-site
At Tip Top, we’ve been part of Aussie kitchens and family tables for generations. From the wheat fields of Australia to your local grocery store, our commitment to home-grown quality runs deep. We’re proudly part of Geor…
Skills: Merchandising, Stock Rotation, Promotional Display Setup, Manual Handling, Communication Skills
Sydney, New South Wales, Australia · On-site
At Tip Top, we’ve been part of Aussie kitchens and family tables for generations. From the wheat fields of Australia to your local grocery store, our commitment to home-grown quality runs deep. We’re proudly part of Geor…
Skills: Merchandising, Stock Rotation, Promotional Display Setup, Manual Handling, Communication Skills
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The specialist is responsible for investigating and resolving customer complaints to ensure fair and timely outcomes. They identify root causes of recurring issues to drive continuous improvement in the customer experience.
Candidates should possess strong analytical and investigation skills with the ability to communicate clearly and empathetically. Previous legal qualifications or claims experience are considered beneficial.
Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.
We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.
We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.
The Internal Dispute Resolution Specialist plays a key role in helping TAL deliver fair, consistent and timely outcomes for customers who raise concerns. By investigating and resolving complaints with care, clarity and empathy, this role strengthens trust in TAL and supports our commitment to doing what’s right. IDR Specialists ensure responses meet our standards, prioritise urgent or sensitive matters, and contribute to continuous improvement—making a meaningful impact on both customer experience and TAL’s broader mission to protect what matters.
Please note, this is a 12-month fixed term contract.
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
This Australian Life
TAL is Australia's leading life insurance specialist*. For over 150 years, TAL has been protecting people, not things. Together with its partners, TAL insures more than 5 million^ customers and offers life insurance through the following channels: direct to consumer; through a financial adviser; and via group and workplace superannuation schemes. TAL is part of the Daiichi Life Group, one of the world’s largest insurance groups. House rules Please find our social community guidelines here: https://www.tal.com.au/disclaimer * Results determined by NMG based on TAL market share of inforce premiums as at 31 March 2024. ^ Based on insured customer policies and insured members of superannuation funds across Group, Retail and Direct
Offices: Sydney, NSW 2000, AU · 390 La Trobe St, Level 6, Melbourne, Victoria 3000, AU
