Jobs at Tourism, Hospitality and Events — Western Sydney University (Now Hiring) — 53 open

This is an identified position and applicants must be an Aboriginal and/or Torres Strait Islander Person. Being an Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification as authorised under Section 14(D) of the NSW Anti-Discrimination Act 1977.

Applicants will be required to provide confirmation of Aboriginal and/or Torres Strait Islander identity in line with University requirements. Please refer to the Guidelines for Confirmation of Identity for Indigenous Australians for the requirements of this position via the documents linked here: Click here to view Confirmation of Identity for Indigenous Australian Staff
 

• 2x Full-Time, Ongoing Positions based at Western’s Parramatta South Campus and Campbelltown Campus
• Salary: HEW Level 6 $97,693 – $104,713 p.a., plus 17% Super and Leave Loading.
• NSW Employee Working with Children Clearance and Current Drivers License Required

Strengthen Indigenous student success, retention and graduation outcomes.

The Opportunity
Western Sydney University is seeking two Badanami Student Success Officers to join the Badanami Centre for Indigenous Education to support and empower Indigenous students throughout their academic journey.

The Badanami Student Success Officer supports the day-to-day delivery of culturally responsive services for Indigenous students. The role provides student support, mentoring, transitional assistance and pastoral care designed to improve the student experience and strengthen success throughout the student lifecycle.

Working closely with other Badanami Centres, schools and Academic Support units, the Badanami Student Success Officer will coordinate timely and accessible support services. The role will build collaborative relationships across the University and contribute to initiatives that improve student engagement, retention, satisfaction and graduation outcomes.

The Badanami Student Success Officer will monitor service performance, identify trends and recommend practical improvements informed by student feedback and data. The role will also support staff capability, maintain high-quality Badanami Centre environments and ensure services meet relevant University policies and legislative requirements.

These are full-time, ongoing positions based at Western’s Parramatta South and Campbelltown Campuses. The successful candidate appointed to the Campbelltown position will also provide regular support at Western’s Liverpool Campus, with one day per week dedicated to working from Liverpool. Travel to other campuses of the University may be required.

What Success Looks Like:
Success in this role will be demonstrated through culturally safe, coordinated and responsive support for Indigenous students. The successful candidate will:

• Build meaningful connections with Indigenous students, providing proactive outreach, guidance and support throughout their university journey.
• Develop and deliver student success initiatives that strengthen engagement, belonging, retention and academic outcomes across Western campuses.
• Work collaboratively with Faculty Indigenous Student Success Officers, academic teams, professional staff and support services to ensure a coordinated and student-centred approach to Indigenous student success.
• Manage and coordinate student support workflows, ensuring timely, responsive and high-quality delivery of services, programs and interventions.
• Identify students requiring additional support through proactive engagement, data insights and collaboration with relevant stakeholders to implement appropriate strategies.
• Contribute to monitoring, evaluation and reporting activities by analysing student engagement data, identifying trends and recommending improvements to enhance outcomes.
• Build and maintain strong partnerships across the University and with external organisations to strengthen opportunities, pathways and support for Indigenous students.
• Contribute to the continuous improvement of Badanami programs, services and operations through student feedback, evidence-based practice and strategic thinking.
• Ensure all activities align with University policies, procedures, legislative requirements and best practice approaches in Indigenous student support.
• Maintain Badanami Centres as welcoming, culturally safe and professional environments that foster connection, belonging and student success.

Please refer to the Position Description for full details.

About You
To succeed in this role, you will bring a passion for supporting Indigenous students, along with:

• An undergraduate degree in a relevant discipline with substantial relevant experience in program planning, delivery and review, preferably in higher education with a focus on Indigenous Peoples Education.
• Demonstrated achievement in delivering Indigenous support services and responding proactively to student needs.
• Experience identifying service trends, systemic barriers and opportunities for process improvement.
• Strong interpersonal and communication skills, including the ability to work respectfully across cultures and maintain collaborative relationships.
• Ability to manage competing priorities, work independently and contribute effectively within a team.

Working with Children Check: It is a mandatory requirement for any incumbent of this position to have a current NSW Employee Working with Children Clearance in accordance with the NSW Child Protection (Working with Children) Act 2012.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Community and Connection: Be part of a vibrant Indigenous community with opportunities to connect through staff networks, mentoring, cultural events and Indigenous-led initiatives.
• Paid Cultural and Ceremonial Leave: Indigenous employees are entitled to 5 days of paid leave and 10 days of unpaid leave each year to participate in cultural and ceremonial activities and fulfil community obligations.
• Culturally Responsive Wellbeing Support: Access dedicated wellbeing services, including culturally responsive Employee Assistance Program support Indigenous employees and their families.
• Flexible Work and Exceptional Benefits: Enjoy flexible work arrangements, 17% employer superannuation, Fitness Passport, generous leave provisions, staff discounts and access to a wide range of University facilities and services.

Application Details

• Position Enquiries: Direct to Josh Mason, Director, Badanami Centre for Indigenous Education via . Please include the job reference code REF1737U in your email.
• Closing Date: 11:59pm, Sunday 30th August 2026.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of the online application, applicants will be asked to respond to screening questions addressing the key qualifications, experience and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact .

About the Badanami Centre for Indigenous Education
At Badanami, we are more than a support service — we are a community committed to creating transformational opportunities for Indigenous students to succeed, lead and thrive.

As part of the Badanami team, you will play a critical role in shaping the Indigenous student experience and contributing to meaningful change across Western Sydney University. We work collaboratively with students, faculties, professional teams, community and industry partners to create culturally safe environments, strengthen pathways, and deliver programs that make a lasting difference.

We are looking for people who are passionate, driven and committed to excellence — people who take pride in their work, build strong relationships, and are willing to go the extra mile to support Indigenous students in achieving their goals.

Working at Badanami means joining a dedicated and high-performing team that values collaboration, innovation, cultural connection and continuous improvement. You will be supported by colleagues who share a commitment to Indigenous student success, while having opportunities to grow professionally, develop your skills and contribute to a purpose-driven environment.

If you are someone who wants your work to have impact, who values strong relationships and who is motivated by seeing students succeed, Badanami offers an opportunity to be part of something meaningful — helping shape the futures of Indigenous students and strengthening outcomes for generations to come.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.