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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
The Concierge provides comprehensive guest services, including travel arrangements, tourist information, and limousine bookings to ensure an ultimate guest experience. They are also responsible for handling telephone enquiries, managing lost and found, and coordinating pre-arrival arrangements.
Requirements
Candidates must have at least 2 years of experience in the service industry and proficiency with the Opera system. Strong communication skills in English and a friendly, engaging service attitude are essential.
Full job description
Company Description
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description
Concierge
The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.
Summary of Responsibilities:
Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:
Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
Providing directional information, shopping, places of interest, etc
Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
Ensuring hotel service standard goals, grooming standards, and LQA service standards are met
Able to provide information and assistance to guests as and when required
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
Assist guest with local and foreign governmental rulings, immigration customs visas requirement
Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
Familiar with hotel computer interface, property management systems and internet access
Handle all telephone enquiries, requests, Mail and Message, and Lost & Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service
Qualifications
Minimum 2 years experience in the service industry
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
Focused on customer service, detail oriented in training, development and performance management
Responsive to continuous challenges and open to making changes to achieve targeted results
Build partnerships with other departments to ensure that guests’ needs are attended to promptly
Must have a friendly and engaging service attitude
Possess good guest relations skills, confident, clear English
Interpersonal skills to deal with guests and colleague issues
Possess drive, initiative and must be able to work independently
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage