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Skills: Retail management, Team leadership, Customer experience, Performance management, Staff training
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Full-time
Employee discount, Health benefits, Retirement savings plan, Accrued time off
Posted 2d ago
Apply by Sep 8
~40 hrs/week
Responsibilities
The Shop Service Manager directs the shop team, manages production and facilities, and drives the shop program to deliver excellent customer experiences. They are responsible for recruiting, training, and coaching staff while ensuring shop equipment is maintained and service goals are met.
Requirements
Candidates must have 3+ years of retail management experience and 2-4 years of bike or ski shop experience. The role requires strong communication skills, the ability to set service standards, and the capacity to manage technical teams effectively.
Full job description
Overview
REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Our team seeks a Shop Service Manager (SSM) to direct the shop team and drive the shop program. You guide teams from the front! You will deliver best-in-class shop customer experiences and achieve service goals. You build and guide the shop team, shop production management, shop facilities management, and shop workforce management. Act as liaison between member/customer, store team, REI headquarters, and manufacturers. Ready to discover better with us?
Responsibilities and Qualifications
How you will be successful:
Drive business channels by owning and leading the customer and employee experience.
Handle training, coaching, recognition, and performance management.
Recruit and hire a diverse, technical workforce.
Train, certify, and build engaged teams to carry out shop service functions.
Manage the throughput of shop work to meet customer demand and REI expectations.
Drive workflow productivity while maintaining or improving quality to meet customer needs.
Keep shop equipment maintained, organized and accessible for safe and reliable operation.
Build awareness of REI's shop program through community engagement.
Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.
Builds teams through effective employee development, involvement, and communication.
Bring your passionate, authentic self. We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day, so that we can achieve more outside together. Join us in seeking, creating and building new ways to work.
Your qualities:
3+ years of successful retail management experience.
Successful completion of required training/certifications in the role.
2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
Sets standards and holds team members accountable to service goals
Enjoys communicating and building relationships, both inside and outside the organization.
Uses business understanding, innovative thinking, and sound judgment to solve problems.
Produces quality work by setting effective goals and establishing priorities.
Open to feedback and other viewpoints in the spirit of supporting the business.
Closing
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.
At Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone.
We believe that it’s in the wild, untamed and natural places that we find our best selves, so our purpose is to awaken a lifelong love of the outdoors, for all.
Since 1938, we have been your local outdoor co-op, working to help you experience the transformational power of nature. We bring you top-quality gear and apparel, expert advice, rental equipment, inspiring stories of life outside and outdoor experiences to enjoy alone or share with your friends and family. And because we have no shareholders, with every purchase you make with REI, you are choosing to steward the outdoors, support sustainable business and help the fight for life outside.
So whether you’re new to the outdoors or a seasoned pro, we hope you’ll join us.
Offices: Seattle, 98101, US
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