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The role involves processing member transactions, opening new accounts, and suggesting financial products to meet member needs. It also requires maintaining cash drawer levels and resolving account issues in accordance with credit union policies.
Candidates must be high school graduates with a preference for at least one year of experience in a financial institution or customer service role. Bilingual skills in English and Spanish are highly preferred.
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.
The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.
Initiate and lead conversations to identify and assess member needs.
Maintain and enhance member account relationships by providing excellent member service.
Process share deposit payments, loan payments, manual payrolls, and account transfers.
Maintain drawer cash levels within prescribed amounts.
Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
Perform other duties and projects as assigned.
High School graduate or equivalent.
Minimum one year experience in financial institution or other customer service industry preferred.
Prior cash handling and customer service responsibilities preferred.
Preference for working in organizations that place priority on teamwork and collaboration.
May be required to travel to cover other branches.
Hourly Range: $26.00 – 28.46 – 34.18/hr.
If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!
Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Creating and Protecting Ownership and Economic Opportunity
Welcome to Self-Help! Follow us on Linkedin for regular updates about our research and policy development work and our fair lending practices and products for homes, businesses and nonprofits, green initiatives and community real estate development. Also, check out our SERVICES TAB to learn more about our integrated approach to community development. Want to learn more? Self-Help is a family of nonprofit organizations whose mission is to create and protect ownership and economic opportunity for all. Since Self-Help's founding in 1980, it has grown to include two credit unions, a loan fund, and a research and policy development group that supports those outside of the economic mainstream. Specifically, we: * Help borrowers build wealth by providing fair and responsible mortgages and small business loans in North Carolina, California and other parts of the nation. * Strengthen under-served communities by financing affordable housing, childcare centers, public charter schools, faith-based organizations, and community-focused commercial real estate projects. * Research and report on financial markets to support policies and industry practices that lower the cost of poverty and promote ownership.
Offices: 301 W. Main Street, Durham, NC 27701, US · 910 17th Street NW, Suite 500, Washington, DC 20006, US · 1330 Broadway, Suite 604, Oakland, CA 94612, US · 302 W. Main Street, Durham, NC 27701, US
