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We are looking for a Senior Property Manager to join our Client Experience, Asset Services team in San Diego. Reporting to the Regional Director, Asset Services this role is responsible for overseeing property operations, client company relations and ensuring exceptional service delivery for a multi-building campus in our San Diego portfolio.

This position will be responsible for all functions related to supporting management and reporting on the Fund’s portfolio of life science property investments by providing exceptional client company care, with enthusiasm and responsiveness as a primary goal. In addition, A/P, A/R, financial reporting, property inspections, service provider management and execution of business plans are key areas for this position with the team.

Essential Duties and Responsibilities:

Property Management

• Lead Property Management teams to provide a best-in-class customer-focused experience throughout assigned portfolio.
• Maintain client company relationships with a focus on hospitality along with traditional operations management.
• Review Lease proposals and facilitate tours for prospective client companies.
• Perform property management functions to include, but not limited to, physical inspections of the common areas, mechanical and roofing systems, and client company leased premises monthly or as needed.
• Management and oversight of third-party building engineers and service providers.  Work closely with staff to stay ahead of property and client company issues to ensure contractual obligation compliance.
• Oversee and track capital projects as scheduled in the yearly capital budget, ensuring on time completion, within budget. Coordination with client companies to reduce any disruption to operations.
• Oversee and track routine monthly, annual, and/or quarterly projects, inspections and repairs, ensuring on time completion and within budget. Coordination with client companies to reduce any disruption to operations.
• Review Leases and Amendments, preparation, and submittal of Lease Abstracts into Yardi and/or any other accounting systems. Preparation and review of operating matrix with client company and internal stakeholders as needed.
• Create a culture providing guidance for new client companies with vendor recommendations if needed, new client company orientations, safety trainings and other educational forums that are beneficial to client companies.
• Work with Legal as needed on client company requests as needed or for items not clearly defined in Lease.
• Immediate response to liability and/or major property issues and reporting to Risk Management.

Financial Reporting

• Preparation of annual property operating budgets, monthly financial statements, quarterly budget reforecasts, accruals, variance reporting, CAM reconciliations and billings; ability to present to internal stakeholders and partners.
• Timely collection of monthly rents in accordance with Lease terms, resolution of outstanding A/R issues including direct billbacks.
• Perform accounting functions using Breakthrough’s accounting systems to include GL & client company account review and reconciliations; rent roll, escalation and billing review; preparation and submittal of direct billbacks.

Client Company/Life Science Community Relations

• Onboarding of new client companies, process to include interfacing with client companies’ lab operations managers and key personnel.
• Develop and maintain relationships with client company management and facility representatives.
• Implement “client company touch” programs and review amenities to keep refreshed with current, and market-driven services.
• Understand each client company’s needs to provide flexibility/expansion/relocation needs within portfolio as well as business needs to leverage our platform to solve their real estate challenges where appropriate.
• Manage client company move-outs with review of lease language, particularly restoration clauses, review of Surrender Plans, coordination with client company and consultants to ensure decontamination of suites has been handled appropriately and all agency documents filed.
• Participate in industry events to maintain and expand Breakthrough’s presence in the life science and technology communities.

Facilities Services

• Develop and maintain strong vendor relationships partnering with engineering teams, coordination of contracting of ongoing maintenance, repairs and capital projects, ensuring completion on time and within budget.
• Provide recommendations for capital improvements and operational considerations with an emphasis on ESG / corporate sustainability.
• Ensuring timely and clear communication with client companies on any scheduled and emergency maintenance and repairs.
• Coordination with client companies and their contractors for any TI and/or capital projects minimizing disruptions or loss of essential services to other client companies or amenities.
• Emergency Response: Provide oversight to asset management and engineering teams in emergency situations such as floods, spills and leaks requiring immediate restoration, mold analysis and remediation.
• Develop (with third party vendors as necessary) standard operating procedures and programs ranging in protocols for laboratory safety, laboratory operational permits, hazardous waste disposal, maintenance of accurate and up-to-date records on all training, permits and incidents. Maintain all site signage related to safety and standards for the site. Ensure Control Area compliance is being met.
• Ensuring City and Agency required forms and renewals are completed on time.

Hospitality

• Conduct regular floor walks to identify and resolve issues before they affect the client experience.
• Ensure furniture, amenities, music, lighting, scent, signage, and supplies meet BTP brand standards.
• Respond to client concerns, de-escalate issues, and document any required follow-up.
• Support events, meetings, VIP visits, leasing tours, and other high-touch experiences.
• Train and coach front-of-house staff on BTP’s hospitality and brand standards.
• Track recurring client feedback and recommend operational or experiential improvements.

Qualifications and Experience:

• Bachelor’s Degree or greater preferred. Real Estate License preferred.
• Minimum 10 years of proven success in the asset/property management industry with direct practical experience setting up operations, operating and managing sophisticated life science or commercial facilities.
• CCIM, CPM, RPA, LEED or equivalent industry designation(s) preferred.
• Strong organizational, communication and financial skills are required.
• Successful track record of leading and managing others.
• Strong technical knowledge of building operations required.
• Experience in all phases of property operations, inclusive of asset and property management functions, legal and risk management.
• Knowledge of key liability and legal issues in property management.
• Experience with complex, highly technical commercial building system applications.
• Experience with client company improvement projects.
• Self-directed and motivated individual capable of managing both large and small project teams
• Ability to resolve complex issues in a timely manner while prioritizing and handling multiple projects simultaneously. 
• Passion for working with people, creating amazing experiences and leading with a hospitality mindset.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive and decisive leader always focused on continuous improvement.
• Computer proficient skills with strong knowledge in spreadsheet preparation and working experience with all Microsoft Office Products, including but not limited to Excel, Word, Outlook, Angus, Yardi, and with skills to learn proprietary software systems utilized by the Company.
• Onsite presence 5 days a week required for this position.

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The base compensation range for this role starts at $140,000 annually. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Breakthrough employees.

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