Client Engagement Specialist (Rose Canyon), Safe Parking Program
San Diego, California, United States · On-site
$20/hr–$21/hr
Entry level$100K raised
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Skills: Client Engagement, Resource Navigation, Community Outreach, Crisis Intervention, Trauma-Informed Care
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Client Engagement Specialist (Rose Canyon), Safe Parking Program
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$20/hr–$21/hr
Full-time
Healthcare Coverage, 401(k) Contributions, Life Insurance, Paid Vacation Time, Sick Leave, Paid Holidays
Posted 16d ago
~38 hrs/week
Responsibilities
The specialist creates a welcoming environment for Safe Parking participants by managing intake, conducting attendance checks, and providing resource navigation. They are responsible for ensuring programmatic guidelines are followed and responding professionally to safety emergencies on site.
Requirements
Candidates must have one year of experience serving underserved or unhoused populations and the ability to work a flexible overnight schedule. Physical requirements include the ability to stand for long periods and navigate uneven terrain.
Full job description
Position Overview:
Jewish Family Service (JFS) is seeking a compassionate, mission-driven Client Engagement Specialist to join our Safe Parking Program team. In this rewarding nonprofit human services role, you will leverage your expertise in client engagement, resource navigation, community outreach, crisis intervention, and homelessness services to support individuals and families experiencing housing insecurity throughout San Diego County. As a key member of the Safe Parking team, you will create a welcoming, trauma-informed environment for participants enrolling in the Rose Canyon Safe Parking Lot, connecting them with critical resources, housing support services, case management referrals, and community-based programs that promote long-term housing stability and self-sufficiency. Reporting directly to the Site Supervisor, this position collaborates with internal teams and community partners to deliver high-quality, client-centered care while advancing JFS's mission to address homelessness, support underserved populations, strengthen families, and improve community well-being across San Diego.
Responsibilities:
Creates a welcoming environment for all Safe Parking participants, current and potential
Guide Participants to their parking location as they enter lot
Completes intake tours, paperwork, and data entry into ETOi database
Complete all agency logs and incident reports in a timely manner
Appropriately communicate any concerns or issues to supervisor
Assist participants with resources for basic needs or programmatic guideline clarification
Ensure programmatic guidelines are being upheld and followed
Conduct daily/nightly attendance checks
Assist in mediating and resolving client concerns
Provide immediate and professional response to any security /safety emergency or disturbance within the Safe Parking site
Treat the parking lot like its home: know everyone who comes in and goes out, knows the needs of the clients and ensure they are connected to someone to get help
Must be alert and active during your shift
Perform other duties as assigned
Skills/Experience/Abilities That Are a Must-Have:
One-year experience in a similar role, or equivalent combination of training, education and experience serving the underserved/unhoused population
Excellent communication skills
Skilled in navigating computer systems, databases and mobile phone technology
Ability to work a flexible overnight schedule, including weekends and holidays
Comfort working in an environment where multiple languages are spoken
Previous social service/housing/homeless experience is preferred, (worked or lived)
Experience setting limits when working with stressed clients, often in some level of urgency and demonstrating good customer service skills
Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support
Must have the ability to walk/stand for long period of time
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Position Title: Client Engagement Specialist
Organization: Jewish Family Service of San Diego
Department: PAHS/Safe Parking Program
Position Type: Full-Time (37.5+ hours/week), Non-Exempt
Work Setting: Fully Onsite
Location: Rose Canyon Site
Reports To: Site Supervisor
Pay Range: $20 – $21/hour
Total Compensation:
In addition to standard pay, compensation for this position includes:
Comprehensive, low-cost healthcare coverage for employees
Generous employer 401(k) contributions
Employer-covered life insurance
Time Away from Work:
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
Paid vacation time and sick leave
15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
2 Wellness Days to be taken any time during the year to support employees’ mental wellness
About Jewish Family Service of San Diego Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Working to build a stronger, healthier, more resilient San Diego
Industry
Individual and Family Services
Company size
501-1,000 employees
Founded
1918
Headquarters
San Diego, California
LinkedIn followers
5,393
Total funding
$100K
Founded in 1918, Jewish Family Service of San Diego (JFS) is a people-centered, impact-driven organization working to build a stronger and healthier community where everyone can thrive.
Every day, people turn to JFS because they need someone in their corner. We welcome everyone with dignity, compassion, and respect. We listen to understand and approach their challenges with their strengths, motivations, and unique circumstances in mind.
When people first contact JFS, it’s often with an urgent need like food, transportation, or housing. Others seek assistance for an aging parent or a new network of support. We start by helping people access the critical resources they need to stabilize. Then, we work together to create a plan. With an approach rooted in supportive personal relationships and strong community partnerships, we deliver services that foster the health, skills, confidence, and resilience of every person we serve. Over time, community members build a foundation of economic stability, personal wellbeing, and community connection that empowers them to thrive.
With great people, strong values, a focused mission, and a supportive community, there’s no limit to what we can do together. To learn how you can join us in Moving Forward Together, visit www.jfssd.org.
Offices: JOAN & IRWIN JACOBS CAMPUS, Turk Family Center, 8804 Balboa Avenue, San Diego, California 92123, US
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