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$16/hr–$24/hr
Full-time
high school
Posted 40d ago
~40 hrs/week
Responsibilities
The Financial Counselor manages patient billing issues, payment arrangements, and insurance coverage verification. They are responsible for educating patients on financial assistance and ensuring accurate documentation of all payment activities.
Requirements
Candidates must have a high school diploma and at least one year of experience in medical collections, customer service, and a medical office setting. Bilingual proficiency in Spanish and English is considered a plus.
Full job description
Description
Position Status: Full-Time
Supervisor: Billing Manager
What you’ll do:
Ability to work independently and carry out assignments to completion within parameters of instruction.
Communicating with patients and insurance companies on the phone in a professional manner.
Answering the calls in regarding financial issues, payment options, medical coverage and assistance programs.
Understanding/compliance of HIPAA laws and regulations.
Documenting and reporting all payment information
Offering education and training to patients about their payment options and financial assistance opportunities
Negotiating about patient payment arrangements
Reviewing and processing all patient and insurance company forms.
The ability to review patient bill in Athena and explain basic information for collections.
The ability to update patient insurance in Athena for rebilling of claims and send email to PRD team to complete action with detail instructions if available.
Be a critical thinker and ask necessary questions to bring resolution to patient issue.
Understand CareCredit and possess the ability to explain it’s benefits to patients as a payment option.
Complete call notes on all calls taken and open cases when account will need escalation to PRD or to Management.
Understanding the payment plan protocols and adhere to them.
Utilize resources to determine patient coverage/benefit levels for surgical procedures.
Provide patients with estimates prior to schedule procedure day.
Act immediately to any urgent issues and work with team to bring resolution for positive patient experience and revenue collections.
Work effectively as a team unit to achieve department and company goals.
Follow company core values in all aspects.
Be accountable for work production accuracy.
Other duties as assigned by immediate supervisor or company directive.
Established in 1947, TSAOG Orthopaedics has expanded to include 8 clinic locations in and around San Antonio, TX, as well as a business office. We specialize in the treatment and rehabilitation of musculoskeletal disorders, diseases, and injuries to the human body in the areas of joint replacement, arthroscopic surgery, hand and wrist, foot and ankle, spine, sports medicine, trauma, and general orthopaedics.
If you'd like to join Team TSAOG, we invite you to check out our current openings and apply here: https://www.tsaog.com/about-us/join-our-team/
Offices: 19138 US Highway 281 N, San Antonio, Texas 78258, US · 400 Concord Plaza Dr, Ste 300, San Antonio, TX 78216, US · 2829 Babcock Rd, Ste 700, San Antonio, TX 78229, US · 3327 Research Plaza Dr, Ste 404, San Antonio, TX 78235, US · 11212 State Hwy 151, Ste 150, San Antonio, TX 78251, US
Orthopedic SurgeryChiropractic CareHand SurgeryPhysical TherapyOccupational TherapyMusculoskeletal ImagingPhysical Medicine & RehabilitationUrgent Care - OrthopedicSports MedicinePain Management