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2nd Shift Cold Storage Warehouse Dock Clerk/CSR - (3p-11:30p)
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Full-time
high school
Health and welfare benefits, 401k match, PTO, Referral bonus
Posted 1d ago
~40 hrs/week
Responsibilities
The Customer Service Representative acts as a liaison between the warehouse and customers, ensuring orders are processed accurately and inquiries are handled promptly. They are also responsible for checking drivers in and out, managing dock operations, and maintaining accurate records in the WMS system.
Requirements
Candidates must have a high school diploma or equivalent and 2-3 years of customer service or warehouse office experience. Strong computer skills in Microsoft Office and excellent communication abilities are required.
Full job description
Are you an experienced Customer Service Professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!
Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.
Why Vertical Cold Storage needs you:
We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.
Essential Duties and Responsibilities:
Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.
Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
Operate multiple phone line system ensuring expedient and courteous response.
Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
Maintain a safe working environment by following safety rules and regulations.
Support assigned duties of management to assist in the business of the facility.
Job Qualifications - Education and Experience:
High school diploma or its equivalent.
2-3 years customer service or warehouse office experience
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
2020
Headquarters
Dakota Dunes, South Dakota
LinkedIn followers
6,440
Vertical Cold Storage was founded in 2020 by industry veterans who take pride in our commitment to a higher standard of service. We build and operate state-of-the art cold storage facilities powered by the industry’s latest technology. Achieve more for your business with temperature controlled and dry storage, blast freezing, export services and world-class customer service, plus so much more. Our leadership team has transformed some of the biggest cold and food industry companies in the nation. Now, we’re proud to bring this expertise to you. Discover the difference today.
Offices: 400 Gold Circle Ste 300, Dakota Dunes, South Dakota 57049, US