University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support University Family Medicine. Hours: Monday-Friday daylight Location: Squirrel Hill See what being a Patient Service…
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Full-time
high school
Medical Insurance, Vision Insurance, Dental Insurance, Life Insurance, Disability Insurance, Retirement Program
Posted 34d ago
~40 hrs/week
Responsibilities
The Patient Services Representative is responsible for welcoming patients, managing check-in/out processes, and collecting copayments. They also handle appointment scheduling, insurance verification, and promote the use of patient portals and health technologies.
Requirements
A high school diploma or equivalent is required, with a preference for two years of experience in medical billing or customer service. Proficiency in computer applications and knowledge of medical terminology or EHR systems like Epic are preferred.
Full job description
University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support University Family Medicine.
Hours: Monday-Friday daylight
Location: Squirrel Hill
See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!
What Can You Bring to UPMC?
Contribute to UPMC’s mission of Life Changing Medicine
Set the standards for the level and quality of care for the care delivery team
Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
Demonstrate a commitment to the community and to your health care profession
What Can UPMC Do for You?
A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
Competitive pay for the work that you do – base pay, merit, and premium pay
Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
Provide a warm greeting for all patients
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Collect copayments and any other applicable patient payments at the point of service
Confirm and/or update patient registration information at checkout
Schedule follow-up appointments within the practice at checkout
Schedule or connect patient to resources to schedule for ancillary services at checkout
Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Register patients in Biometrics (fingerprint recognition) program and explain benefits
Promote MyUPMC patient portal and assist patients in registration when applicable
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist with administrative duties in the office including but not limited to scanning of medical records and faxingPerforms in accordance with system-wide competencies/behaviors.Performs other duties as assigned.
Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients.
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
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