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Lead the end-to-end strategy, design, and implementation of global claims transformation initiatives across Europe, Asia Pacific, and Latin America. Act as the primary bridge between business stakeholders and technology partners to deliver automation and operational improvements.
Requires over 7 years of experience in process engineering or project management, preferably within insurance or financial services. A bachelor's degree in engineering or business is required, with certifications like PMP, Six Sigma, or Agile being a plus.
Locations: London, England
Job Description
The VP, Claims Transformation Initiative Lead will spearhead the design, development, and delivery of high-priority strategic initiatives within Chubb's Global Claims Transformation team. Reporting to the Global Claims Transformation Officer, this role is purpose-built for someone who can take a capability from concept to execution across a complex, multicultural environment spanning Europe, Asia Pacific, and Latin America.
This leader will own a transformational program end-to-end, driving it from strategy and design through implementation and adoption. They will serve as the primary bridge between business stakeholders, technology partners, and international claims operations, ensuring solutions are grounded in Chubb’s operating realities and deliver tangible outcomes for employees and customers alike.
Key Responsibilities
• Lead the end-to-end strategy, design, and build-out of a defined transformation initiative within Global Claims
• Translate business needs into technical requirements, ensuring alignment with claims operations and strategic objectives
• Coordinate with cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope, adapting to the regulatory and operational variation across international markets
• Develop and maintain project plans, timelines, and risk mitigation strategies for the domain’s initiatives
• Create and maintain comprehensive project documentation, including timelines, budgets, and executive communications/status reports
• Drive change management and adoption of new tools and workflows, championing an employee-centered approach to technology rollout across Claims
• Analyze process performance, identify opportunities for further automation, and implement continuous improvements
• Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com. Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility. 安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。 安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
