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Full-time
bachelor degree
401k Match, Paid Time Off, Corporate Discount Plans
Posted 27d ago
~40 hrs/week
Remote in United States
Responsibilities
The role involves supporting client program operations through analytical insights, tracking performance metrics, and ensuring compliance with guidelines. It also requires collaborating with program leads and serving as a point of contact for clients, claims professionals, and attorneys.
Requirements
A bachelor's degree is required, and at least 3 years of civil litigation experience in a law firm or insurance company is preferred. Proficiency in Microsoft Office, specifically advanced Excel, and strong organizational and communication skills are essential.
Full job description
At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal’s survey of the nation’s largest law firms.
Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Business Line Program Administrator position.
This position can be remote in any state where we have an office.
The Position
The Business Line Program Administrator plays a vital part in supporting client program operations by providing analytical insights, training, and oversight to ensure the seamless management of key processes and data. The ideal candidate will excel in tracking and monitoring critical program metrics, developing operational tools, and fostering team collaboration to maintain compliance with client and firm guidelines.
Additionally, this position will involve regular interaction with clients, claims professionals, and attorneys to address issues, review performance metrics, and drive continuous improvement.
Responsibilities:
Review and analyze information from internal and external systems to provide actionable insights and recommendations.
Collaborate closely with program leads to ensure seamless day-to day business operations and support program success.
Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes.
Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines.
Analyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date.
Analyze program data and provide stakeholders with updates on a regular basis.
Develop and distribute program documents, reports, and presentations to drive understanding and collaboration.
Serve as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met.
Manage compliance with program related requests and maintain adherence to established protocols.
Qualifications:
A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, showcasing your ability to navigate complex legal processes.
A bachelor’s degree or equivalent required. Experience or knowledge in project management or process improvement is a strong advantage.
Exceptional leadership, time management and organization skills to inspire teams and streamline operations.
Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential. Advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferred.
Strong written and oral communication skills to engage effectively with diverse stakeholders.
Demonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results.
Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment.
Flexibility to work both independently and collaboratively as part of a team.
Ability to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detail.
A holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goals.
Why Should You Apply?
Benefits: Outstanding benefits package, including 401k match and generous PTO plan
Career Growth: Ample opportunities for professional development and advancement
Employee Perks: Access to corporate discount plans and other benefits
Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at [email protected].
Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.
Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.
California Residents may review our CCPA notice for applicants and employees here.
Wilson Elser is the preeminent defense litigation firm in the United States. At any given time, our more than 1,400 attorneys are engaged in some 100,000 defense and coverage matters, with many defending clients in various local, state and federal courts. For more than four decades, our litigation, coverage and trial lawyers have gained a reputation for taking on and prevailing in the most challenging and technical cases, frequently “parachuting in” to assume unresolved matters from other law firms. Our success also derives from winning on our clients’ terms and rigorously adhering to their guidelines. We are ranked 94 in the AmLaw 100 and 30 in the National Law Journal’s NLJ 500.
Offices: 150 East 42nd Street, New York, NY 10017, US · 1133 Westchester Ave., White Plains, NY 10604, US · 1500 Urban Center Drive Suite 450, Birmingham, Alabama 35242, US · 2231 E Camelback Rd, Phoenix, Arizona 85016, US · 555 S Flower St, Los Angeles, California 90071, US
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